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  1. Home
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Airport Guide
Airport Guide

Passenger Arrival Guide

As you arrive at Lucknow Airport, make sure to keep the basic guidelines in mind for a hassle-free travel experience. This Arrival Guide will help make your journey more convenient.

  • Follow the instructions laid down by airlines on disembarkation
  • Wearing face masks is a must and you can also wear gloves for extra protection
  • Practice social distancing and COVID-appropriate behaviour at various touchpoints of your journey
  • Sanitise or wash your hands frequently; sanitisers are placed at strategic locations throughout the airport, from the entry to boarding gates
  • Upon arrival at your destination, please adhere to the health protocols as laid out by the destination state/UT
  • Wait at the baggage hold area till the baggage arrives in batches; you are requested to follow the markings at the baggage belt
  • Remember to follow the social distancing markings and signage at various processing points
  • All the food & beverages counters are audited daily to ensure safety, hygiene and contactless interaction. We encourage you to use digital payment methods instead of cash
  • The taxis at the airport are regularly sanitised, and all the outsourced drivers working with Lucknow Airport are double-vaccinated

Please note that app-based cab services like Ola/Uber and other taxis are under the purview of the state authorities/RTO. The rules may change from time to time.

Immigration

Upon your arrival at Lucknow Airport, keep all your documents like Passport, Visa, Boarding Pass, etc., ready before reaching the Immigration Hall. Please follow the Arrival signage and proceed towards the Immigration Hall for immigration for clearance.

In case of any concerns or grievances, you can immediately contact AFRRO/FRO/SSP for a resolution. For further information on immigration rules and regulations, please visit www.boi.gov.in.

Customs

Once you have collected your bags, proceed towards Customs for goods clearance. Across major international airports in India, there are two channels for baggage clearance:

  • Red channel

    Dutiable goods to declare

  • Green channel

    No dutiable goods to declare

Please note that non-declaration and wrongful declaration of any dutiable goods may attract confiscation of goods, fine or penalty. Severe offences like attempting to smuggle gold without declaration may lead to imprisonment and prosecution. Indian Revenue Department has specified a list of items, including the size, that can now be imported duty-free as part of the baggage. You can get more customs-related information and other rules & regulations on this link.

Additionally, ATITHI@Indian Customs, a mobile application, has been developed by the Directorate General of Systems, Central Board of Indirect Taxes (CBIC), Ministry of Finance, and Government of India to drive digital governance in the country. The application provides a platform for visitors worldwide travelling to India to file their baggage, goods and currency declarations. It also offers other citizen-centric services.

ATITHI@Indian Customs is available on Google Play & App Store

Baggage Reclaim

Domestic

Arrival Carousel No 02 & 03 are dedicated for all domestic arrivals.

International

Only Carousel No 01 is used for international arrivals.

Medical and Health Guidelines

An exclusive Health Care Centre and Medical Clinic from Apollo Clinic has been appointed in accordance with all the regulatory requirements, and a dedicated team is available 24X7.

For any air travel-related medical or health query, you can also contact the Airport Health Organisation (APHO) – Lucknow. Our workforce will be happy to assist you.

NCB

The Narcotics Control Bureau is India's nodal drug law enforcement and intelligence agency, responsible for fighting drug trafficking and the abuse of illegal substances.

For more information, click here

ACQs

This body regulates the export of livestock products from Animal Quarantine facilities. It is essential to obtain the appropriate permits before transporting pets or livestock.

For more information, click here

Frequently Asked Questions

There is a new integrated terminal building at the Lucknow Airport that is used for commercial operations of both domestic and international flights.
Both the terminals are operational 24X7.
Yes, only international departing passengers at the Security Hold Area and international arriving passengers at International Baggage Claim Area can buy from duty-free shops.
  • You can email your feedback to feedback.lko@adani.com
  • You can share your feedback via Whatsapp, Facebook, Twitter or Airsewa App.
  • Complaint booklets are also available with Terminal Manager / Information Desks.
    •
    You can use any of the following options –
  • Hire a car from car rental services
  • MRT bus service
  • Pre-paid taxis
  • App-based cabs
    • The minimum age for children travelling alone varies between 5 and 16, depending on the airline.
    The drop and pick up zone are available in front of the terminal both at departure as well as arrival. These areas can be used to pick up or drop off passengers free of charge. However, there is a charge applicable for parking the vehicles in the designated parking zone.

    Handy Links

    State-wise Guidelines

    Complete COVID-19 guidelines of the city/state you are travelling to.

    Know More
    COVID-19 Information

    Please read these instructions carefully before you begin your journey.

    Know More

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