Frequently Asked Questions

Hi , how can we help?

duty free flights RewardExchange Holidays Bus Booking ICICI BANK Credit Card Personal Loans Hotels Train Booking Whatsapp general login lost-and-found Payment rewards bestbusservices Airline Ticketing Counter ATM Facility auto automated-buggies baby-care baby-strollers baggage-delivery baggage-trolleys baggage-wrapping charging-points cloak-room feedback foreign-currency-exchange information-desk Group Flight Booking lounges park-and-go parking pharmacy postal-service pranaam prayer-room sim-card taxi-and-cabs smoking-zone special-assistance porter wifi artbeat-of-new-india medical-centre suburban-trains niranta-airport-transit-hotel bus

Top Categories

Duty Free

Flights

Adani Rewards

Train

Cab Booking

Pranaam

All Categories

Duty Free

Can I pre- order duty free products the day I fly? What are the duty-free allowances in different countries? What should I do if I can’t find the product I am looking for on Adani One app/web? See All

Flight Booking

Can I book flight tickets for infants on Adani One platform? What are the state guidelines for travel? What are the international guidelines for travel? See All

Rewards Exchange

How do I convert my Yes Bank reward points to Adani Reward Points? What is the step-by-step process for converting points to Adani Points? What is the conversion rate for Yes Bank reward points to Adani Reward Points? See All

Holidays Booking

What are Adani holiday packages? What are the benefits of purchasing a holiday voucher from Adani One? How do I purchase a holiday voucher? See All

Bus Booking

Why book online bus tickets on Adani One? How can I book online bus tickets on Adani One? What are the benefits of booking/buying bus ticket with Adani One? See All

Adani One ICICI Bank Credit Cards

What is the Adani One ICICI Bank Credit Card?  What are the types of Adani One ICICI Bank Credit Card along with their key benefits? Can I use my ‘Welcome Benefit: Flight Ticket Voucher’ for other travellers? See All

Personal Loans

Who can apply for a loan on Adani One? Does Adani Digital Labs have NBFC license? How does KreditBee work? See All

Hotel Booking

When will my booking be confirmed? Where can I find my booking on Adani One App? How do I check-in at the hotel? See All

Train Booking

How to book train tickets online? Do I have to create an account in order to book an IRCTC train ticket online? What is IRCTC's tatkal booking and how does it work? See All

What’s Adani One's WhatsApp number? What all services does Adani One offer on WhatsApp? How can I subscribe to Adani One WhatsApp? See All

General Enquiries

See All

Login & Sign-up

How do I login to my Adani One account? How do I create account on Adani One app/web? What if I don't receive an OTP due to poor network connectivity? See All

Lost and Found

What if I lose something at CSMIA? Does CSMIA ship the claimed items to the passenger’s location? What are the chances of getting lost luggage back at CSMIA? See All

Payment

How can I pay for my order/bookings at Adani One? Can I pay with any Credit card? Is it safe to fill in my Credit card/ Debit card information on your app/website? See All

Adani Rewards

What is ‘Adani Rewards’? How do I earn Adani Reward Points? How do I redeem Adani Reward Points? See All

Best Bus Services

How do I book a seat on BEST Bus Service at CSMIA? How much does it cost to travel in an BEST bus? See All

Airline Ticketing Counter

Is there a ticketing counter at Chhatrapati Shivaji Maharaj International Airport? Can these counters be contacted for other services like wheelchair and concierge? Can tickets be booked at these counters? See All

ATM Facility

What are the timings of using ATMs at CSMIA? Is there an ATM at Mumbai International Airport?

Auto Rickshaw

Where do I get an auto-rickshaw at CSMIA? Can I get an auto-rickshaw in the late evening hours?

Automated Buggies

How do I get an automated buggy at CSMIA? How do I contact the automated buggy service at CSMIA? Who is eligible to use the automated buggy service at Mumbai Airport? See All

Baby Care Room

What all facilities are there in the baby care rooms? Are there any diaper changing tables available in the baby care rooms at CSMIA? How many baby care rooms are there at Mumbai International Airport? See All

Baby Stroller

Can I get a baby stroller at the airport? What are the charges to avail baby stroller facility at the airport? Are the baby strollers sanitized on a regular basis? See All

Baggage Delivery

How do I book baggage delivery service? Is there any weight restriction for the service? How is the safety of my baggage ensured? See All

Baggage Trolleys

Where can I get baggage trolleys at CSMIA? Can I take baggage trolleys beyond the security checkpoint?

Baggage Wrapping

Where can I find the baggage wrapping service at Mumbai International Airport?

Charging Points

Are there charging points available at CSMIA? What is the purpose of the charging stations at Mumbai International Airport?  Can I charge my laptop at CSMIA? See All

Cloak Room

Is there any weight limit on the luggage deposited in the cloak room? Is there any restriction on the content of the luggage? Am I supposed to pre-book the left luggage and cloak room facility at CSMIA? See All

Complaint System

Where can I contact in case of any feedback or complaint?

Foreign Currency Exchange

Can I exchange currency at CSMIA? Where can I exchange my currency at CSMIA?

Park and Go

Can I park my vehicle at CSMIA for a week? Is there any drop-off point at CSMIA ? Can I book parking at CSMIA? See All

Parking Facility

Is there any car parking and valet facility available at the Adani One platform for Mumbai airport? Can I park my vehicle at CSMIA for a week? Is there a monthly car parking pass available for Mumbai Airport? See All

Pharmacy

What all products are available at the pharmacy? What are the timings of pharmacy at CSMIA?

Postal Service

Where is the post office located at CSMIA? Can I book the postal service in advance at CSMIA?

Pranaam Service

What is Pranaam Service? How will I identify the Pranaam Meet and Greet Service Officer at the airport? How do I book Pranaam Meet and Greet Service at Mumbai Airport? See All

Prayer Room

Does the airport prayer room have a washing area? What is the purpose of the prayer room at CSMIA? Where is the prayer room located at Mumbai Airport? See All

Sim Cards

What kind of ID or documentation is required to obtain a SIM card? What kind of ID or documentation is required to obtain a SIM card for an international passenger? Which companies provide SIM Card at CSMIA? See All

Cab Booking

Can I pre-book car rental services at Mumbai Airport? How do I pay for car rentals? Where are the pick-up points of app-based cab services at CSMIA? See All

Smoking Zone

Where can I buy cigarettes at CSMIA? Are lighters available in the smoking zone?

Special Assistance

Can passengers with reduced mobility and special needs get special assistance at Mumbai Airport? What are the charges for wheelchair assistance? How do I request wheelchair assistance at CSMIA? See All

Porter Service

How will I Identify the Skycap porter for assistance at departures and arrival? Is the Skycap- Paid Porter Service applicable for walk-in guests?

Wi-Fi Service

Can I get free Wi-Fi at CSMIA? What is the process to access free Wi-Fi at CSMIA? What equipment do I need to access the Wi-Fi network? See All

Artbeat of New India

How can I access the audio guide app for Artbeat of New India? Is there any ticket for Artbeat of New India? Where is Artbeat located at CSMIA? See All

Medical Centre

Does CSMIA have a medical facility? What medical services are available at CSMIA? What are the contact details for the medical centres at Mumbai Airport? See All

Suburban Trains

Which railway station is closest to CSMIA’s Terminals 1 and 2? How can I reach the closest railway station from Mumbai Airport?

Niranta Transit Hotel

Can I book Niranta Airport Transit Hotel online? Does Niranta Airport Transit Hotel offer 24-hour check-in and check-out? Is spa facility available at Niranta Airport Transit Hotel? See All

Air-Condition Bus Services

How do I book a seat on BEST Bus Service at CSMIA? How much does it cost to travel in an BEST bus?

Duty Free

Flight Booking

Can I book flight tickets for infants on Adani One platform? What are the state guidelines for travel? What are the international guidelines for travel? See All

Rewards Exchange

Holidays Booking

What are Adani holiday packages? What are the benefits of purchasing a holiday voucher from Adani One? How do I purchase a holiday voucher? See All

Bus Booking

Why book online bus tickets on Adani One? How can I book online bus tickets on Adani One? What are the benefits of booking/buying bus ticket with Adani One? See All

Adani One ICICI Bank Credit Cards

Personal Loans

Who can apply for a loan on Adani One? Does Adani Digital Labs have NBFC license? How does KreditBee work? See All

Hotel Booking

When will my booking be confirmed? Where can I find my booking on Adani One App? How do I check-in at the hotel? See All

Train Booking

How to book train tickets online? Do I have to create an account in order to book an IRCTC train ticket online? What is IRCTC's tatkal booking and how does it work? See All

What’s Adani One's WhatsApp number? What all services does Adani One offer on WhatsApp? How can I subscribe to Adani One WhatsApp? See All

General Enquiries

See All

Login & Sign-up

How do I login to my Adani One account? How do I create account on Adani One app/web? What if I don't receive an OTP due to poor network connectivity? See All

Lost and Found

What if I lose something at CSMIA? Does CSMIA ship the claimed items to the passenger’s location? What are the chances of getting lost luggage back at CSMIA? See All

Payment

How can I pay for my order/bookings at Adani One? Can I pay with any Credit card? Is it safe to fill in my Credit card/ Debit card information on your app/website? See All

Adani Rewards

What is ‘Adani Rewards’? How do I earn Adani Reward Points? How do I redeem Adani Reward Points? See All

Best Bus Services

How do I book a seat on BEST Bus Service at CSMIA? How much does it cost to travel in an BEST bus? See All

Airline Ticketing Counter

ATM Facility

What are the timings of using ATMs at CSMIA? Is there an ATM at Mumbai International Airport?

Auto Rickshaw

Where do I get an auto-rickshaw at CSMIA? Can I get an auto-rickshaw in the late evening hours?

Automated Buggies

How do I get an automated buggy at CSMIA? How do I contact the automated buggy service at CSMIA? Who is eligible to use the automated buggy service at Mumbai Airport? See All

Baby Care Room

Baby Stroller

Can I get a baby stroller at the airport? What are the charges to avail baby stroller facility at the airport? Are the baby strollers sanitized on a regular basis? See All

Baggage Delivery

How do I book baggage delivery service? Is there any weight restriction for the service? How is the safety of my baggage ensured? See All

Baggage Trolleys

Where can I get baggage trolleys at CSMIA? Can I take baggage trolleys beyond the security checkpoint?

Baggage Wrapping

Where can I find the baggage wrapping service at Mumbai International Airport?

Charging Points

Are there charging points available at CSMIA? What is the purpose of the charging stations at Mumbai International Airport?  Can I charge my laptop at CSMIA? See All

Cloak Room

Complaint System

Where can I contact in case of any feedback or complaint?

Foreign Currency Exchange

Can I exchange currency at CSMIA? Where can I exchange my currency at CSMIA?

Information Desk

Group Flight Booking

Lounges

Where are the lounges located at Mumbai Airport? Which facilities are offered by the lounges at Mumbai Airport? Why should I use lounge services at Mumbai Airport? See All

Park and Go

Can I park my vehicle at CSMIA for a week? Is there any drop-off point at CSMIA ? Can I book parking at CSMIA? See All

Parking Facility

Pharmacy

What all products are available at the pharmacy? What are the timings of pharmacy at CSMIA?

Postal Service

Where is the post office located at CSMIA? Can I book the postal service in advance at CSMIA?

Pranaam Service

What is Pranaam Service? How will I identify the Pranaam Meet and Greet Service Officer at the airport? How do I book Pranaam Meet and Greet Service at Mumbai Airport? See All

Prayer Room

Does the airport prayer room have a washing area? What is the purpose of the prayer room at CSMIA? Where is the prayer room located at Mumbai Airport? See All

Sim Cards

Cab Booking

Can I pre-book car rental services at Mumbai Airport? How do I pay for car rentals? Where are the pick-up points of app-based cab services at CSMIA? See All

Smoking Zone

Where can I buy cigarettes at CSMIA? Are lighters available in the smoking zone?

Special Assistance

Porter Service

How will I Identify the Skycap porter for assistance at departures and arrival? Is the Skycap- Paid Porter Service applicable for walk-in guests?

Wi-Fi Service

Can I get free Wi-Fi at CSMIA? What is the process to access free Wi-Fi at CSMIA? What equipment do I need to access the Wi-Fi network? See All

Artbeat of New India

How can I access the audio guide app for Artbeat of New India? Is there any ticket for Artbeat of New India? Where is Artbeat located at CSMIA? See All

Medical Centre

Does CSMIA have a medical facility? What medical services are available at CSMIA? What are the contact details for the medical centres at Mumbai Airport? See All

Suburban Trains

Which railway station is closest to CSMIA’s Terminals 1 and 2? How can I reach the closest railway station from Mumbai Airport?

Niranta Transit Hotel

Can I book Niranta Airport Transit Hotel online? Does Niranta Airport Transit Hotel offer 24-hour check-in and check-out? Is spa facility available at Niranta Airport Transit Hotel? See All

Air-Condition Bus Services

How do I book a seat on BEST Bus Service at CSMIA? How much does it cost to travel in an BEST bus?

Contact Us

If you are looking to resolve a lost & found issue, have any query, feedback, or complaint, fill in the form below, and we will respond to your request at the earliest possible.

Know more

Adani Businesses

OTHER

Select Airport

Select Airport

Frequently Asked Questions

Hi , how can we help?

Oops! We can’t find what you are looking for.

Top Categories

Duty Free

Flights

Adani Rewards

Train

Cab Booking

Pranaam

All Categories

Duty Free

Flight Booking

Rewards Exchange

Holidays Booking

Bus Booking

Adani One ICICI Bank Credit Cards

Personal Loans

Hotel Booking

Train Booking

WhatsApp

General Enquiries

Login & Sign-up

Lost and Found

Payment

Adani Rewards

Best Bus Services

Airline Ticketing Counter

ATM Facility

Auto Rickshaw

Automated Buggies

Baby Care Room

Baby Stroller

Baggage Delivery

Baggage Trolleys

Baggage Wrapping

Charging Points

Cloak Room

Complaint System

Foreign Currency Exchange

Information Desk

Group Flight Booking

Lounges

Park and Go

Parking Facility

Pharmacy

Postal Service

Pranaam Service

Prayer Room

Sim Cards

Cab Booking

Smoking Zone

Special Assistance

Porter Service

Wi-Fi Service

Artbeat of New India

Medical Centre

Suburban Trains

Niranta Transit Hotel

Air-Condition Bus Services

Duty Free

Flight Booking

Rewards Exchange

Holidays Booking

Bus Booking

Adani One ICICI Bank Credit Cards

Personal Loans

Hotel Booking

Train Booking

WhatsApp

General Enquiries

Login & Sign-up

Lost and Found

Payment

Adani Rewards

Best Bus Services