Pranaam is a meet and greet service at the airport that provides guests with a seamless and stress-free travel experience. It allows you to breeze through the airport with personal assistance, lounge access, buggy service, porter service, and add-on services. It offers customised packages and an array of services to meet your requirements including professional assistance to corporate clients, warmth and care to families and elderly guests, and safe transit for young guests.
A Pranaam Officer will be holding a tab displaying your name, as mentioned at the time of the reservation.
It is very simple to book Pranaam Meet and Greet Service at Mumbai Airport. Please send your travel details like flight, travel date, and passenger details to reservations.pranaam@adani.com or call +91 8879992399/90. Upon receiving the details, we will send a payment link to you. Make payment and your Pranaam Meet and Greet Service booking is confirmed. You will receive the booking confirmation through email.
Yes, we offer free lounge access to passengers under our Pranaam Elite package.
In case you have changed your travel plans and wish to cancel the Pranaam Meet and Greet Service, email at reservations.pranaam@adani.com or call +91 8879992399/90. Pranaam Officer will reach out to help you with the cancellation.
In case you have changed your travel plans and wish to cancel the Pranaam Meet and Greet Service, go to ‘My Booking’ in Adani One app/web and click the cancel button. Then, select travellers, review and confirm cancellation.
Yes. To enable us to provide a wheelchair/baby stroller (subject to availability), please notify us of your requirement while sending us your booking request through e-mail at reservations.pranaam@adani.com
Yes, you can book Pranaam Meet and Greet Service for your children. However, children aged up to 12 years must be accompanied by an adult.
The Pranaam Meet and Greet Service booking is non-transferable.
No, Pranaam Meet and Greet Service does not fast track the assistance at any point. It provides personal assistance, lounge access, golf cart service, porter service, and add-on services which makes your travel hassle-free. However, the guests have to follow the processes as defined by the airline/airport.
