Select Airport
We love your company!

Stay logged in to proceed with bookings, orders and offers.

Changing Terminal Alert

On changing the terminal, you will loose items in your cart. Are you sure you want to change your terminal?

Items already in cart!
Your cart contains items from the Arrival store. Would you like to clear it and add items from Departure store?
Items already in cart!
Your cart contains items from other categories. Would you like to reset your cart for adding items from this category?
  1. Home
  2. Mumbai Airport
  3. Airport Guide
  4. Arrival Guide
service
Airport Guide
Airport Guide

Passenger Arrival Guide

As you arrive at Mumbai Airport, it's essential to keep some guidelines in mind for a smooth and hassle-free travel experience. The Arrival Guide is meant to make your journey more convenient.

  • Follow the instructions laid down by airlines on disembarkation
  • Wearing face masks is a must, and you can also wear gloves for extra protection
  • Practice social distancing and COVID-appropriate behaviour at various touchpoints of your journey
  • Sanitise or wash your hands frequently; sanitisers are placed at strategic locations throughout the airport, from the entry to boarding gates
  • Upon arrival at your destination, please adhere to the health protocols as laid out by the destination state/UT
  • Wait at the baggage hold area till the baggage arrives in batches; you are requested to follow the markings at the baggage belt
  • Remember to follow the social distancing markings and signage at various processing points
  • All the food & beverages counters are audited daily to ensure safety, hygiene and contactless interaction. We encourage you to use digital payment methods instead of cash
  • The taxis at the airport are regularly sanitised, and all the outsourced drivers working with Mumbai Airport are double-vaccinated

Please note that app-based cab services like Ola/Uber and other taxis are under the purview of the state authorities/RTO. The rules may change from time to time.

Immigration

Upon your arrival at Mumbai Airport, keep all your documents like Passport, Visa, Boarding Pass, etc., ready before reaching the Immigration Hall. Please follow the Arrival signage and proceed towards the Immigration Hall for immigration clearance.

In case of any concerns or grievances, you can immediately contact AFRRO/FRO/SSP for a resolution.

 

For further information on immigration rules and regulations, please visit www.boi.gov.in

 

Customs

Once you have collected your bags, proceed towards Customs for goods clearance. Across major international airports in India, there are two channels for baggage clearance:

Please note that non-declaration and wrongful declaration of any dutiable goods may attract confiscation of goods, fine or penalty. Severe offences like attempting to smuggle gold without declaration may lead to imprisonment and prosecution. Indian Revenue Department has specified a list of items, including the size, that can now be imported duty-free as part of the baggage.

You can get more customs-related information, and other rules and regulations on this link.

Additionally, ATITHI@Indian Customs, a mobile application, has been developed by the Directorate General of Systems, Central Board of Indirect Taxes (CBIC), Ministry of Finance, and the Government of India to drive digital governance in the country. The application provides a platform for visitors worldwide travelling to India to file their baggage, goods and currency declarations. It also offers other citizen-centric services.

ATITHI@Indian Customs is available on Google Play & App Store.

Guide

Frequently Asked Questions

Yes, now all international arriving passengers can get their RT-PCR test for COVID-19 done at Terminal 2 Level P4, Ground Transportation Lobby (GTL), next to Niranta lounge.

Below are the details:

  • Test results will take up to 8 hours
  • The report is sent via email
  • Valid ID proof such as Aadhar Card and Passport is a must
  • The amount charged for the test is INR 500 (as per the rate fixed by the Government)
  • Payment via cash and digital mode is available
  • Passengers who test negative will be allowed to continue their journey
  • Rapid RT-PCR test is available at a charge of INR 1975 per test, and the results are provided in 1-2 hours
Pranaam provides Skycap Services, a paid porter service for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on www.pranaam.csia.in for availing assistance from check-in baggage collection/baggage carousel till car parking/taxi pick-up zone.
Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in
Aarogya Setu is a contact tracing, Bluetooth-based app that is designed to identify potential users who have come in close contact with someone who has tested positive for COVID-19. It enables its registered users to be notified, traced and suitably supported. It also functions as an indicator if a user could be infected or is likely to be infected. It is not mandatory but highly recommended/advisable for everyone, including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.
Passengers with a Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigate any possibility of spread of COVID-19. Please also note that passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, passengers with Green display will be allowed to enter the terminal building after completing the entry process and thermal scanning.
All passengers are requested to carry the Air Suvidha Self declaration acknowledgement to be presented upon arrival.

As per the state's requirement, passengers are requested to carry the Health Declaration Form , which must be presented to MCGM officers upon arrival. The passengers should carry this undertaking form along with Air Suvidha self-declaration.
Below criteria need to be met for passengers to be exempted from the mandatory negative RT-PCR test report –
  • If you have been administered both doses of the COVID-19 vaccine
  • 15 days have elapsed since the administration of the second dose
  • You have the final vaccination certificate issued through the CoWIN portal

Handy Links

State-wise Guidelines

Complete COVID-19 guidelines of the city/state you are travelling to.

Know More
COVID-19 Information

Please read these instructions carefully before you begin your journey.

Know More