We are committed to making every passenger's journey smooth and comfortable. At CSMIA, we provide assistance, information, and advice to passengers with reduced mobility and special needs at various checkpoints throughout the airport.

Free Wheelchair Services by Airlines:

You can place a wheelchair assistance request with your respective airline while booking your tickets.

International Terminal

Private Mobility–Paid

For detailed information call on

Terminal 1 - 91-86 5704 2448

Terminal 2 - 91-86 5704 2440

To assist you on your journey via CSMIA, trained representatives are available for wheelchair assistance.

We have dedicated Wheelchair assistance available near Departure Gate 1 curbside. Terminal 2.

Wheelchair Assistance

To assist you on your journey via CSMIA, wheelchair assistance is provided by trained representatives.

Passenger Service Executives (PSE):

Passenger Service Executives are available at Terminal 2, Information Desk at Arrival, Retail, and Departure areas.

Ramps

At CSMIA, we have made ramps available for the seamless movement of wheelchairs. Clams, too, are made available for passengers with special needs. Ramps are available at Terminal 1 and 2 outside the Departure and Arrival Gates.

Ramps are available at:

Terminal 2 outside the Departure and Arrival Gates.

Terminal 1 outside the Departure and Arrival Gates.

Help Phone

To assist those with special needs, help phones with Braille, indicating 'information ', have been placed at the airport. These help phones are available at the Arrival, Security Holding and Departure areas of Terminal 2.

Help phones are available at:

Terminal 2 at the Arrivals, Security Holding Area & Departure

Help Phone

Passenger assistance for a wheelchair, unaccompanied minors, baby stroller & emergency.

Guide

Frequently Asked Questions

Yes, Mumbai Airport provides special assistance to passengers with reduced mobility and special needs.
Passengers are charged Rs 1180/ per trip (from check-in to boarding) for wheelchair assistance at CSMIA. These additional charges are over and above the complimentary assistance provided by the airlines.
Passengers can request a wheelchair at the dedicated counters at Terminals 1 and 2 or book at +91- 9819988855.
Yes. You are welcome to travel with your mobility equipment, such as wheelchairs, mobility walkers, or scooters at CSMIA. Passengers are required to inform their airline about it in advance.