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  1. Home
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  4. Delayed or Damaged Baggage

Delayed or Damaged Baggage

Losing or experiencing a delay or damage to your baggage is unfortunately inevitable. It can be frustrating and inconvenient.  

Steps to follow

Here are some steps you can take in each of these scenarios. Be it domestic flights or international flights, the process is more or less similar:

Lost baggage

Delayed baggage

STEP 1

Report the delay to the airline's baggage claim counter or service desk at the airport.

STEP 2

Provide the airline with a description of your bag and its contents, including any unique identifying features or tags.

STEP 3

Ask for a reference number and contact information for the airline's baggage tracing department.

STEP 4

Request for delayed baggage compensation for any essential items you need to purchase while waiting for your baggage to arrive, such as toiletries or clothing.

STEP 5

Keep all your travel documents like flight tickets, boarding pass, and receipts related to the delayed baggage.

STEP 6

Follow up with the airline on a regular basis until your baggage is located and returned to you.

Damaged Baggage

STEP 1

Report the damage to the airline's baggage claim counter or service desk at the airport. 

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STEP 2

Provide the airline with a description of the damage and any relevant photographs. 

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STEP 3

Fill out a Property Irregularity Report (PIR) or any similar documents and keep a copy for yourself.

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STEP 4

Keep all your travel documents like flight tickets, boarding pass, and receipts related to the damaged bag. 

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STEP 5

Ask for damaged bag compensation for repair or replacement. 

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Steps by Airlines

When you report lost, delayed, or damaged baggage to the either domestic airline or international airline, these are the typical steps they follow: 

Lost baggage 

STEP 1
The airline will initiate a baggage search using their baggage tracing system.

STEP 2
They will contact other airports and airlines to try and locate your missing baggage.

STEP 3
If your baggage is not found within a specified time frame (usually 21 days), the airline will declare it permanently ‘lost’ and may offer compensation. 

Delayed baggage 

STEP 1
The airline will initiate a baggage search using their baggage tracing system.

STEP 2
They will provide you with an estimated delivery time for your delayed baggage.

STEP 3
The airline may provide you with compensation for essential items you need to purchase while waiting for your baggage to arrive.

Damaged baggage 

STEP 1
The airline will initiate a baggage search using their baggage tracing system.

STEP 2
They will contact other airports and airlines to try and locate your missing baggage.

STEP 3
If your baggage is not found within a specified time frame (usually 21 days), the airline will declare it permanently ‘lost’ and may offer compensation. 

In each of these scenarios, the airline will have policies and procedures in place to handle lost, delayed, or damaged baggage. It's important to be aware of these policies and to follow up regularly with the airline until the situation is resolved to your satisfaction.   
 
It's important to remain calm and polite when dealing with airline staff.  

Frequently Asked Questions

Your luggage is considered delayed when it doesn’t arrive at your destination. When it doesn’t arrive even after the stipulated time (usually 21-30 days) and the airline is unable to locate it, then its considered ‘lost’.
Compensation varies by airline and can include reimbursement for essential items you need to purchase while waiting for your baggage to arrive, as well as compensation for the lost or delayed baggage itself. 
To reduce the risk of lost or delayed baggage, make sure your luggage is properly labelled with your name and contact information, and consider using a tracking device or tag. Additionally, try to arrive at the airport early to give the airline ample time to process your baggage.
If your baggage is never found, the airline may offer compensation for the lost baggage and its contents, in accordance with their policies and procedures. Make sure to keep all your travel documents and receipts related to the lost baggage to support your claim for compensation.
It’s always advisable to carry high-priced items like electronic gadgets, jewellery, luxury bags, etc in your hand luggage instead of cabin luggage. But that is not always possible, then always make a list of items that are there in the bag and keep it handy, in case the airlines ask for specifications of the items in the bag.  
You can shrink wrap your cabin luggage or add a zipper cover and lock it as well. You can also add numbered cable ties and make a note of the number. If someone has opened your bag and replaced it another one, you will know that the bag has been tampered with. 
You can reach out to the airline helpdesk and enquire how they want you to send your claim for delayed or lost luggage. They usually share a claim form, which you can fill and give or else they will ask you to drop an email to the airline's customer service department. Make sure you follow up at intervals to expedite the process of compensation. Attaching a list of belongings in the baggage can help you get the right compensation instead of some measly amount that doesn’t justify the inconvenience. 
Firstly, understand the reasons behind their refusal and then take appropriate action. You can either seek legal advice or reach out to the higher airport authority. It’s always advisable that you as a traveller be reasonable and patient with the process and give out as much legitimate and relevant info to the authorities.