Capital O Rayan Plaza

2.5/5(44 Reviews) rating

3 Star Hotel locationPin

Ernakulam, Kerala

1/23

Quick Facts

Check-In

12:00 PM

Check-Out

11:00 AM

Popular Amenities

24-hour front desk

Bathroom

CCTV

Fire safety compliant

Housekeeping services

Intercom

Multilingual Staff

Power Back up

Private bath or shower

Security

Toilet

Caretaker

Room service

Lobby

Luggage assistance

Show all Amenities

General Amenities

24-hour front desk

Bathroom

CCTV

Fire safety compliant

Housekeeping services

Intercom

Multilingual Staff

Power Back up

Private bath or shower

Security

Toilet

Caretaker

Room service

Lobby

Services

Luggage assistance

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

Unmarried couples allowed.

Visitors allowed within the premises.

Bachelors allowed.

Check-in instructions

Contactless check-in/check-out possible.

Restrictions

Private parties or events are NOT allowed at the property.

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg NOT allowed within the premises.

Alcohol consumption allowed within the premises.

Property Rules

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

See All

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

Unmarried couples allowed.

Visitors allowed within the premises.

Bachelors allowed.

Check-in instructions

Contactless check-in/check-out possible.

Restrictions

Private parties or events are NOT allowed at the property.

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg NOT allowed within the premises.

Alcohol consumption allowed within the premises.

₹815

₹4,922

83% OFF

+ ₹108 taxes / night

Earn 9 Reward Points

Select Rooms

Classic

120 sq.ft (11.15 sq.mt)

Attached bathroom

Fan

Flat-screen TV

OPTION 1

Non Refundable

₹815

₹4,922

83% OFF

+ ₹108 taxes / night

Update Price

Earn 9 Reward Points

Amenities

Location

Thammanam West, Ernakulam, Kerala, 682032

View on Maps

Ratings & Reviews

2.5/5

44 Ratings

Abdul Jaleel

1/5

21 Dec, 2023

Don't book in Oyo, the hotel may ask extra money. I had a worst experience. Travelled 60 km to reach hotel, when i contacted hotel on oyo booking, they informed that they can't arrange room for OYO rate and they are not responsible for the issue. So please check and make an enquiry on room rent before booking.

Jiju Thomas Mathew

3/5

17 Dec, 2023

Won't say experience was bad but could have been better. Only street parking and too many bikes are obstructive. Sheets could have been cleaner and AC was running without remote and too cold.

Bipin Bhaskaran

1/5

18 Sep, 2023

Extremely disappointed to stay at that hotel referred by an OYO customer service representative. They only provide NON AC room for AC booking. Need to pay extra if AC required. Receptionist is a rude person who doesn't care about anything. I was made to wait at lobby for two hours for providing alternative room altough it was available at same time. I could see many check in & out happening during that time. The major share of guests were unmarried couples using room for short span of time. Literally we cannot call this as a hotel.

Abdul Jaleel

1/5

21 Dec, 2023

Jiju Thomas Mathew

3/5

17 Dec, 2023

Won't say experience was bad but could have been better. Only street parking and too many bikes are obstructive. Sheets could have been cleaner and AC was running without remote and too cold.

Bipin Bhaskaran

1/5

18 Sep, 2023

Ajay Raj

1/5

4 Oct, 2023

Worst experience ever. Room was different from the pictures. Asked extra money than mentioned in the boooking. They only provided one towel and there was no blankets available. The receptionist was not friendly.

abi soonu

1/5

25 Nov, 2023

Worst hotel rooms in ernakulam. The rooms were dirty and there were rats too . The receptionist had charged extra money

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.