Cloud 9 Hills Resort

4.1/5(2.33K Reviews) rating

3 Star Hotel locationPin

Lonavala, Maharashtra

136

1/136

About hotel

Immerse yourself in a breathtaking escape to Cloud 9 Hills Resort, a hidden paradise tucked away in the peaceful and picturesque Atvan region. Experience a tranquil haven of relaxation, perfectly situated just a quick 5-minute drive from the magnificent Pawna Lake and the majestic Lion's Point. Immerse yourself in the stunning nature surrounds and find inner peace during your stay with us. Choose from a variety of 40 exquisitely designed guestrooms, where you'll indulge in the ultimate luxury experience. Each room features modern amenities such as a flat-screen TV with complimentary cable channels, ensuring entertainment at your fingertips. Wake up to breathtaking views of the picturesque landscape and pamper yourself with complimentary toiletries provided in every bathroom. Our attentive housekeeping staff ensures that your room is always immaculate, allowing you to completely unwind and rejuvenate. Embark on an adventure and explore the many nearby attractions, conveniently accessible from our resort. Take a leisurely stroll to the sparkling waters of Pawna Lake, located just 2.3km away, or admire the panoramic views from anywhere at the heart-stirring Lion's Point, just 4.3km away. For a unique experience, visit the Aamby Valley Golf Club, only 6.7km away from our resort. After a day of indulging, return to the comfort of our resort and take advantage of our range of recreational facilities. Unwind with a soothing dip in our invigorating outdoor pool or relax in our steam room. For your convenience, we offer complimentary newspapers in the lobby and laundry facilities. Rest easy knowing your vehicle is safe in our free parking area. Satisfy your taste buds at our on-site restaurant, 7-Heaven, and indulge in a delectable meal or make use of our limited room service menu. Start your day off on a delicious note with our scrumptious daily breakfast options. Immerse yourself in the serene atmosphere of Cloud 9 Hills Resort and discover the perfect combination of comfort and convenience during your stay. But be warned, our exceptional facilities and flawless service may make it hard for you to leave the comfort of our resort. Book Cloud 9 Hills Resort online and experience affordable accommodations suitable for everyone at our address on Amby Valley City Rd, 4 KM after Lions Pt, Vill-Devgha Jambulene, TK-Mulshi, Maharashtra410401, India.

Highlights

• Located in picturesque Atvan, surrounded by scenic views • Short distance (2.3 km) from Pawna Lake and Tiger Point • Easy access to popular tourist attractions like Della Adventure and Wet N Joy Water Park Lonavala • Choose from 40 well-appointed guestrooms with flat-screen TVs and modern amenities • Safes and coffee/tea makers available in each room • Recreational opportunities include an outdoor pool and steam room • Business amenities such as complimentary newspapers and laundry facilities • Within a 5 km radius, visitors can reach Aamby Valley Golf Club and Lonavala Lake • Budget-friendly option with affordable room rates • Ideal for both leisure and business travelers looking for a peaceful retreat.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

Newspaper

Smoke-free property

Breakfast available

Show all Amenities

General Amenities

Newspaper

Smoke-free property

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Operational Recommendations for Hotels (FHRAI - India).

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Masks are compulsory at the property.

No cribs (infant beds) available.

No elevators.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Operational Recommendations for Hotels (FHRAI - India).

The front desk is open daily from 8 AM - 11 PM. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Operational Recommendations for Hotels (FHRAI - India).

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Masks are compulsory at the property.

No cribs (infant beds) available.

No elevators.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Operational Recommendations for Hotels (FHRAI - India).

The front desk is open daily from 8 AM - 11 PM. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Taluka, Lonavala, Maharashtra, 410401

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Ratings & Reviews

4.1/5

2.33K Ratings

shivang agarwal

1/5

27 Jan, 2024

The rooms were decent but the service is really bad. They overcharge for products that have an MRP. They charge you Rs. 38 for a water bottle on which the MRP is stated to be Rs. 20. Which is not allowed by law. The game room is in complete shambles. They also charge Rs. 500 for half an hour to play pool but the carpet on the pool table is burnt and cannot be played upon. The waiters are rude and keep trying to overcharge you. Overall a horrible experience

Sejal Patel

4/5

1 Sep, 2023

We were there in end of July 2023. Some of the rooms were good, big and spacious, but some of them were too small and cramped. After spending day in the better room, something went wrong with the inverter of that room and we were asked to shift to another room which was very small and cramped. The cleanliness was good. The restaurant serves superb sizzlers. The location is ok. It is very far from lonavala town, so if you don't have your own vehicle, it would be difficult to commute. The property itself is pretty nice.

Mulky Vasudev Kishore

2/5

9 Aug, 2023

Roads approaching the resort is a mess. No signboards to indicate the location of the resort. Restaurant offers buffet or alacarte on their whims and fancies. Very bad pathways inside the resort. Altogether not friendly for seniors. No buggies for moving about. Bathroom very dimly lit and moisture everywhere. The intercom not working because of moisture.

Mayur Agarwal

5/5

27 Aug, 2023

We took our office team for the overnight stay and everyone thoroughly enjoyed their stay. The staffs were always motivated to help everyone of us. The food was excellent, the chef ensured that our needs were met. The hotel ambience was lovely & very serene. DJ was awesome.. We look forward to coming back. Feel very revitalized after spa treatments. Special thanks to Mr Yashwant, Mr Rabindra, Mr Manoj, Mr Nursing and Mr Sahil.

sivasubramaniam iyer

2/5

28 Oct, 2023

I stayed here for two nights, did not really have good experience. The roads inside the resort are in very bad. I reached at late hours and had informed in advance about odd time arrival. But no arrangement were made. I had to wait nearly 20 min for the guard to open the gate. To trace the receptionist was another hurdle. Poor roads added to the woes. Just outside the resort one has good roads, but the moment you enter you are welcomed by terrible roads. Next day was hoping there would be some relaxed day, but not so. The resort was occupied by another large group from a marathon promotion event. They had captured the entire resort for videography and were not allowing other people to access any of the areas. Wherever we tried to go to enjoy the view, the videographers would shoo us away. The resort people should have identified specific locations for shooting. Our group had booked a conference room, that had an attached restroom. Here again the marathon people were walking in all the time disturbing us to use the restrooms. Food is good. Probably the only saving grace for this resort. But very poor with timings. The breakfast timings mentioned in room cards is 8 AM, but restaurant mentions it as 830 AM. But even then the buffet would not be ready. Throughout my stay the wifi facility was down. With poor cellphone network, it was not very amicable situation. We stayed in the hilltop rooms. The intercom was not working, despite complaining it was not fixed. So for any assistance, I had no choice but to walk all the way to reception. I had deposited the keys at reception asking them to clean the room, but that was not done. Overall not a worth place for the price you pay.

shivang agarwal

1/5

27 Jan, 2024

Sejal Patel

4/5

1 Sep, 2023

Mulky Vasudev Kishore

2/5

9 Aug, 2023

Mayur Agarwal

5/5

27 Aug, 2023

sivasubramaniam iyer

2/5

28 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.