Cloud Castle Resorts And Spa

4.6/5(1.03K Reviews) rating

4 Star Hotel locationPin

Munnar, Kerala

1/37

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Popular Amenities

24-hour security

ATM/Cash machine

Air conditioning

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Medical Facilities Service

Multilingual Staff

Newspaper

Power Back up

Refrigerator

Sanitizer

Smoke Detector

Swimming Pool

Torch

Umbrellas

Bell staff/porter

Caretaker

Room service

Parking

Common seating area

Terrace

Car rental desk

Concierge desk

Tour/sightseeing desk

Steam bath

Safari

Restaurant

Lounges/bars

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Massage services

Luggage assistance

Package/Parcel services available

Printing services available

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour security

ATM/Cash machine

Air conditioning

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Medical Facilities Service

Multilingual Staff

Newspaper

Power Back up

Refrigerator

Sanitizer

Smoke Detector

Swimming Pool

Torch

Umbrellas

Bell staff/porter

Caretaker

Room service

Parking

Common seating area

Terrace

Car rental desk

Concierge desk

Tour/sightseeing desk

Steam bath

Activities

Safari

Food & Beverages

Restaurant

Lounges/bars

Services

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Massage services

Luggage assistance

Package/Parcel services available

Printing services available

Business

Banquet Facilities

Business center

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

Unmarried couples are allowed.

Bachelors are allowed.

Stag Entry NOT allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport, Drivers License and Government IDs are acceptable ID Proofs.

Certain hotels may have mandatory gala dinner charges for Christmas and New Year’s Eve, which, if applicable, are payable directly at the property during check-in.

Restrictions

Smoking NOT allowed within the premises.

Food from outside NOT allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

Property Rules

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

See All

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

Unmarried couples are allowed.

Bachelors are allowed.

Stag Entry NOT allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport, Drivers License and Government IDs are acceptable ID Proofs.

Certain hotels may have mandatory gala dinner charges for Christmas and New Year’s Eve, which, if applicable, are payable directly at the property during check-in.

Restrictions

Smoking NOT allowed within the premises.

Food from outside NOT allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

₹2,918

₹4,066

28% OFF

+ ₹412 taxes / night

Earn 33 Reward Points

Flat ₹349.60 off included with coupon DOMSTAY

Select Rooms

Deluxe Room AC

120 sq.ft (11.15 sq.mt)

Air conditioning

Attached bathroom

Blanket

Bottle of Water

Desk

Fan

Free toiletries

WiFi Access

Ironing facilities

Minibar

Refrigerator

Safe

Shower

Sofa

Air purifier

Closet

Heating

Housekeeping

Mirror

Mosquito net

Separate dining area

Separate living room

Work Desk

Bathroom phone

Bidet

Dental Kit

Geyser/ Water heating

Hairdryer

Shower cap

Slippers

Toilet With Grab Rails

Telephone

Coffee machine

Dining table

Child safety socket covers

See All

OPTION 1

Non Refundable

₹2,918

₹4,066

28% OFF

+ ₹412 taxes / night

Update Price

Earn 33 Reward Points

Flat ₹349.60 off included with coupon DOMSTAY

Amenities

Location

Althara junction, Munnar, Kerala, 686565

View on Maps

Ratings & Reviews

4.6/5

1.03K Ratings

karan pawar

5/5

1 Jan, 2024

Resort offers a mesmerizing escape from the hectic pace of life. From the moment we arrived we were captivated by the beauty of the resort and its impeccable hospitality. The first thing that struck us was the breathtaking natural surroundings. The dining experience was further enhanced by the attentive and courteous staff who went above and beyond to ensure our satisfaction. Food served was very delicious and tasty with good service

Uday Anand

5/5

20 Dec, 2023

It’s only our first day and it was amazing! The service was amazing. Especially in the restaurant. The tandoori veggies and the banana fritters stole the show! They were fabulous. The restaurant manager Akshay was checking in on us. Great service even by the ladies at the reception. They were very hospitable. Thank you!

Mathew J

5/5

1 Jan, 2024

Excellent service! All items including toiletries provided. Food was amazing. Staff are exceptionally friendly and helpful, especially Anusha who was very approachable and looked after us with great cheerfulness. Would definitely recommend. We enjoyed the stay and would look back on our stay with fond memories.

mohammed ashfaq

5/5

30 Dec, 2023

Oh, the Cloud castle resorts and Spa! I've heard great things about it. The Spa is known for its luxurious and relaxing treatments. From manicures and pedicures to nail extensions and nail art, they offer a wide range of services to pamper your nails. The staff is friendly and professional, ensuring that you have a pleasant experience. I'm sure you'll leave feeling refreshed and with beautiful nails!

Bala Iyer

5/5

3 Jan, 2024

I recently had the pleasure of staying at Cloud Castle Hotel Resort in Munnar, and it was nothing short of spectacular. The breathtaking views of the mist-covered hills, combined with the luxurious accommodations, created an unforgettable experience. The staff's warm hospitality and attention to detail added an extra layer of comfort. From the well-appointed rooms to the delectable dining options, every aspect of this resort exudes excellence. If you're seeking a serene escape amidst nature's beauty, Cloud Castle Hotel Resort is the perfect destination. Highly recommended for an indulgent and rejuvenating getaway.

karan pawar

5/5

1 Jan, 2024

Uday Anand

5/5

20 Dec, 2023

Mathew J

5/5

1 Jan, 2024

mohammed ashfaq

5/5

30 Dec, 2023

Bala Iyer

5/5

3 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.