Hotel Mina International

I recently stayed at a hotel, and I was impressed with the amazing ambiance. The service was commendable, and the supportive staff added to the overall positive experience. Highly recommended!

Unpleasant Experience at Hotel Mina International Due to Abusive Male Receptionist I recently had the unfortunate experience of staying at Hotel Mina International and felt compelled to share my disappointing encounter with one of their male receptionists. While I had high hopes for a pleasant stay, the behavior of this particular staff member left a lasting negative impression. From the moment I approached the front desk, I was met with a level of rudeness and disrespect that I had never before encountered in my travels. The male receptionist in question was not only unhelpful but also verbally abusive in his interactions with guests. It was evident that he lacked the basic principles of hospitality and customer service. When I approached him with a simple request write down my address in the hotel registration book, I was met with condescending remarks and a dismissive attitude. Instead of providing the assistance I expected, he chose to berate me with unwarranted criticism and hostility. This behavior was completely unwarranted and unprofessional, leaving me feeling shocked and insulted. As a guest, I believe that every individual has the right to be treated with respect and courtesy when staying at a hotel. Unfortunately, my encounter with this male receptionist at Hotel Mina International was a stark deviation from the expected standard of hospitality. Such an experience is not only distressing but also unacceptable. What’s even more disappointing is that when I asked for the contact details of the General Manager and the owners to lodge a formal complaint, these details were not shared with me. This lack of transparency in addressing guest concerns only added to my frustration and led me to write this review. I would like to emphasize that the conduct of this one staff member should not necessarily reflect the entire establishment, as I cannot speak for the entire team at the hotel. However, it is essential for Hotel Mina International’s management to address this issue promptly and ensure that such behavior is not tolerated within their staff. In conclusion, my stay at Hotel Mina International was marred by the abusive behavior of a male receptionist, which left a deeply unpleasant impression. I sincerely hope that the management of the hotel takes this matter seriously, as it has the potential to tarnish the reputation of an otherwise decent establishment. As travelers, we deserve to be treated with respect and courtesy, and this experience fell far short of those expectations