Hotel Vansh Kasol

The rooms on ground floor are unclean. The bedding, linens, towels, rooms, floors everything is in unclean state. The heater they provided was not working. When asked for the heater they said they don't have it. Upon multiple requests for the heater, they provided one with a cross mark on it and the same wasn't working. We booked this hotel through a package and requested for a change in the room. We then shifted to second floors, wherein uncleanliness was still a part of the room. The floors were full of dust. Upon asking them for hot water to drink, they gave us a bottle of water which had some particles in it so we had to stay without drinking water for the entire night. As it was too cold and we went in the second week of Dec, we couldn't drink water from the packaged drinking water bottle that we got from the market. Plus - - Reachability to Kasol Market - Staff is a moderately cooperative. - Food was a punishment. Absolutely tasteless food. Minus - - Uncleanliness (in rooms, linens, etc. ) - Nonavailability of kitchen creates a delay in getting your food which makes it cold and tasteless. - Nonavailability of heaters during peak winters - They charge you for the heaters that don't work at all.

Hotel rooms are maintained well. Today morning there was no water at all. After 2 hours, water started coming but did not hit water. Despite telling so many times to those guys, they are least bothered. We had a bath with cold water and I told to guys once at reception, he is not at all worried. Looks like they are interested in collecting many from guests but not service