ITC Grand Central, a Luxury Collection Hotel, Mumbai

4.7/5(23.90K Reviews) rating

5 Star Hotel locationPin

Mumbai, Maharashtra

ITC Grand Central, a Luxury Collection Hotel, Mumbai featured

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About hotel

ITC Grand Central, a Luxury Collection Hotel, Mumbai, is a prestigious destination that caters to discerning travelers seeking a blend of modern sophistication and historic charm. Located in the heart of Mumbai, the hotel offers easy access to iconic landmarks such as Tata Memorial Hospital and Mohammed Ali Road, making it an ideal choice for both leisure and business travelers. The architectural elegance and interior design of the hotel showcase lavish furnishings, art collections, and a unique ambiance that sets it apart from other accommodations in the area. With 242 air-conditioned rooms featuring minibars, LCD televisions, and complimentary wireless Internet access, guests can enjoy a comfortable stay with stunning views of the city. The hotel's amenities include a state-of-the-art spa, indoor pool, sauna, and 24-hour fitness center, ensuring a relaxing and rejuvenating experience for every guest. Dining options at ITC Grand Central range from local flavors to international cuisine, with three restaurants, a coffee shop, and a bar/lounge offering a variety of culinary delights. The hotel also features a 24-hour business center, conference space, and concierge services to cater to the needs of business travelers. Guest testimonials highlight the exceptional hospitality and personalized service that leave a lasting impression on visitors, making their stay truly memorable. Whether booking a room for a leisurely getaway or a business trip, guests can easily access ITC Grand Central, a Luxury Collection Hotel, Mumbai, online to secure their reservation. The hotel's address at 287, Dr. Babasaheb Ambedkar Road, Parel, Maharashtra 400012, India, further emphasizes its central location and convenience for exploring the vibrant city of Mumbai. With a captivating blend of luxury, comfort, and convenience, ITC Grand Central is the perfect choice for travelers seeking a truly exceptional experience in Mumbai..

Highlights

• Conveniently located in the heart of Mumbai, within a 5-minute drive of Tata Memorial Hospital and Mohammed Ali Road • Close proximity to key attractions such as KEM Hospital, High Street Phoenix Mall, and Siddhi Vinayak Temple • The preferred airport, Chhatrapati Shivaji International Airport, is just 17.4 km away for easy access • 242 air-conditioned rooms with minibars, LCD televisions, and complimentary Wi-Fi for a comfortable stay • On-site spa offering massages, body treatments, and facials for relaxation and rejuvenation • Recreational amenities include an indoor pool, sauna, and a 24-hour fitness center for guests' enjoyment • Business center, express check-out, and dry cleaning services available for corporate travelers • 5382 square feet of conference space for hosting events and meetings • Three on-site restaurants, including Frederick's Lounge, offering a variety of dining options • Buffet breakfasts served daily from 7:00 AM to 10:30 AM for a fee • Complimentary wireless Internet access and concierge services for added convenience • Free self-parking available on-site for guests with vehicles • Private bathrooms with complimentary toiletries and hair dryers in each room • Laptop-compatible safes and desks provided in all rooms for business travelers • Scenic views of the city from luxurious suites for a memorable stay • Sustainable practices in place to cater to environmentally conscious guests • Personalized concierge assistance to enhance the guest experience • Close to Worli Sea Face Promenade and Mahalaxmi Racecourse for leisure activities • Atria Mall and Lamington Road nearby for shopping and exploring the local culture.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

242

Floors

Popular Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Electronic keycard

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Sanitizer

Smoke Detector

Swimming Pool

Umbrellas

Bell staff/porter

Butler service

Room service

Wheelchair

Parking

Lawn

Library

Public Bathroom

Terrace

Car rental desk

Concierge desk

Tour/sightseeing desk

Steam bath

Restaurant

Airport shuttle service

Beauty Shop/Salon

Massage services

Banquet Facilities

Business center

Conference Center

Forex

Show all Amenities

General Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Electronic keycard

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Sanitizer

Smoke Detector

Swimming Pool

Umbrellas

Bell staff/porter

Butler service

Room service

Wheelchair

Parking

Lawn

Library

Public Bathroom

Terrace

Car rental desk

Concierge desk

Tour/sightseeing desk

Steam bath

Food & Beverages

Bar

Restaurant

Services

Airport shuttle service

Beauty Shop/Salon

Massage services

Business

Banquet Facilities

Business center

Conference Center

Forex

Guest Profile

Guests below 18 years of age NOT allowed.

Bachelors allowed.

Children allowed.

Unmarried couples allowed.

Restrictions

Food from outside allowed within the premises.

Smoking allowed within the premises.

Private parties or events are NOT allowed at the property.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Property Rules

Guest Profile

Guests below 18 years of age NOT allowed.

Bachelors allowed.

See All

Guest Profile

Guests below 18 years of age NOT allowed.

Bachelors allowed.

Children allowed.

Unmarried couples allowed.

Restrictions

Food from outside allowed within the premises.

Smoking allowed within the premises.

Private parties or events are NOT allowed at the property.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

₹19,685

₹20,993

6% OFF

+ ₹3,280 taxes / night

Earn 229 Reward Points

Select Rooms

House, 1 Queen Bed, View

Smoking policy – non-smoking available

Minibar

Desk

Safe

Free toiletries

Room Service

Coffee machine

Housekeeping - daily

Fire safety compliant

Air conditioning

Ironing Services/ board

Newspaper

Slippers

Private bathroom

Hairdryer

See All

OPTION 1

Partial Refundable

₹19,685

₹20,993

6% OFF

+ ₹3,280 taxes / night

Update Price

Earn 229 Reward Points

Amenities

Location

Dr Baba Saheb Ambedkar Rd, Mumbai, Maharashtra, 400012

View on Maps

Ratings & Reviews

4.7/5

23.90K Ratings

Nitesh Kumar

4/5

23 Jan, 2024

The property is good but service needs to be improved, whenever we order our dinner or lunch we were sent only one plate with no spoons or bowls and this was every time we ordered. Every thing else was good. Location is very good. You are in the heart of the city. Recommended.

Aayush Gharat

5/5

3 Jan, 2024

I recently had the pleasure of staying at the 5-star hotel, and I must say, it exceeded all of my expectations! From the moment I arrived, I could see the impeccable service and attention to detail. The luxurious room was tastefully decorated and offered breathtaking views. The hotel's amenities, including the spa and gourmet dining options, were exceptional. What truly sets this hotel apart is the warmth and professionalism of the staff, making every guest feel like royalty. If you're looking for an unforgettable, top-notch experience.

Anirban Mitra

4/5

17 Dec, 2023

A typical 5 star hotel but definitely has room for improvement. Rooms are nice. Front staff needs a training for sure. No courtesy to wish customers ( always found them to be busy on phones). Check out and check-in both delayed. Still not received the e-invoice ! Breakfast menu is repetitive. Lobby is small. The building is nice and has an architectural element which makes the design beautiful. Overall OK but St.Regis, another few minutes from here is a better value for money.

Vikesh Parboo

5/5

9 Jan, 2024

My family & I had the pleasure of staying at this hotel and it was amazing. There was a small miscommunication between reservations & hotel, however the hotel staff resolved it immediately. The service from every staff member was excellent all round. You are made to feel as if you are royalty. I will definitely return to one of their properties in the near future. Thank you for the excellent hospitality.

Vigos Vid

5/5

8 Oct, 2023

I want to share my thoughts on a fancy hotel I recently stayed at. As soon as I entered, I was impressed by the excellent service, lavish atmosphere, and meticulous attention to detail. The staff went out of their way to make sure I was comfortable during my stay. The rooms were stunning, with elegant decor and luxurious furnishings in every corner. The amenities were top-notch, including a fantastic restaurant with delicious food. What really made this hotel stand out was the exceptional hospitality from every staff member. From the warm welcome at check-in to the personalized help throughout my stay, they made me feel like royalty. I highly recommend this luxury hotel for an unforgettable experience filled with comfort and sophistication. It exceeded my expectations and left me eager for another visit.

Nitesh Kumar

4/5

23 Jan, 2024

Aayush Gharat

5/5

3 Jan, 2024

Anirban Mitra

4/5

17 Dec, 2023

Vikesh Parboo

5/5

9 Jan, 2024

Vigos Vid

5/5

8 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.