Lemon Tree Premier 1, Leisure Valley, Gurugram

3.9/5(1.23K Reviews) rating

4 Star Hotel locationPin

Gurgaon, Haryana

Lemon Tree Premier 1, Leisure Valley, Gurugram featured

1/62

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Popular Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Doctor on call available

Electronic keycard

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Power Back up

Sanitizer

Smoke Detector

Room service

Wheelchair

Lawn

Public Bathroom

Beachfront

Restaurant

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Shuttle to local attractions

Train Station Pickup Service

Printing services available

Business center

Conference Center

Forex

Show all Amenities

General Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Doctor on call available

Electronic keycard

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Power Back up

Sanitizer

Smoke Detector

Room service

Wheelchair

Lawn

Public Bathroom

Activities

Beachfront

Food & Beverages

Bar

Restaurant

Services

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Shuttle to local attractions

Train Station Pickup Service

Printing services available

Business

Business center

Conference Center

Forex

Guest Profile

Children allowed.

Guests who have fever are not allowed.

Guests below 18 years of age NOT allowed.

Guests required to have Arogya Setu app.

Unmarried couples are allowed.

Visitors NOT allowed within the premises.

Bachelors are allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

Property staff understands all hygiene guidelines.

All government COVID-19 guidelines for Food Hygiene followed.

All common areas are fully sanitized regularly.

All rooms are fully sanitized between two stays.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Non-Veg allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

Property Rules

Guest Profile

Children allowed.

Guests who have fever are not allowed.

See All

Guest Profile

Children allowed.

Guests who have fever are not allowed.

Guests below 18 years of age NOT allowed.

Guests required to have Arogya Setu app.

Unmarried couples are allowed.

Visitors NOT allowed within the premises.

Bachelors are allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

Property staff understands all hygiene guidelines.

All government COVID-19 guidelines for Food Hygiene followed.

All common areas are fully sanitized regularly.

All rooms are fully sanitized between two stays.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Non-Veg allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

₹8,692

₹13,705

37% OFF

+ ₹2,408 taxes / night

Earn 111 Reward Points

Flat ₹1,302.21 off included with coupon DOMSTAY

Select Rooms

OPTION 1

Partial Refundable

₹8,692

₹13,705

37% OFF

+ ₹2,408 taxes / night

Update Price

Earn 111 Reward Points

Flat ₹1,302.21 off included with coupon DOMSTAY

Amenities

Location

Sector 29, Gurgaon, Haryana, 122007

View on Maps

Ratings & Reviews

3.9/5

1.23K Ratings

bharti banerjee

5/5

26 Jan, 2024

Me and my husband stayed in their suite it was spacious well maintained.. we took 2 meals variety of food was limited but taste was amazing their normal dal tadka was dying for.. thank you so much lemom tree for such lovely hosting. 5 Star.

garvit dua

1/5

24 Dec, 2023

I am writing to express my dissatisfaction with my recent encounter with your hotel's non-refundable policy. Unfortunately, unforeseen circumstances forced me to cancel my reservation, and the inflexibility of your policy has left me with a bitter taste regarding my overall experience. While I understand the necessity of policies, the lack of consideration for exceptional situations is disheartening. Life is unpredictable, and imposing a non-refundable policy without any room for exceptions seems excessively harsh, especially when circumstances beyond my control led to the cancellation. This rigid approach has not only resulted in financial loss but has also left me questioning the customer-centricity of your establishment. I believe a more lenient and understanding stance on such matters would contribute greatly to customer satisfaction and retention. I hope you reconsider the non-refundable policy, taking into account the unexpected challenges that guests may face. Your understanding and flexibility in this matter would greatly improve the perception of your hotel among potential customers.

Raja Ram

1/5

10 Oct, 2023

Worst hotel I can imagine that includes rooms, front desk, housekeeping, cleanliness & customer service, which they don't believe in. Extra Charges which they explain or gave me any kind of documentation and explanation was printer not working. There printer only didn't work for extra what they have charged, rest they can print out everything. Extremely worst staff at front desk including manager. Gave me smoking room when request and booked non-smoking room and very first night I got allergy and got sick during all my visit to India. They changed my room next evening where the night desk clerk promised me to do it early morning when the hotel was vacant. They move me to different floor where the renovation of the rooms was going on, fully dusty floor bad rooms bathroom was leaking have bad stains in bath tub and mats. Hairs all over bed and floor. Dusty floor. There's too much to mention but I don't want to get stressed again remembering that. Again worst of worst staff & cleanness. HIGHLY NOT RECOMMENDED.

Charan Singh Rajput

1/5

22 Sep, 2023

Looks like this property is on SELL and they only care about revenue to secure more fund and hardly care for customer service. 1. I booked the business suites and paid in advance for 3 days. Check in time is 2 PM and I reached few hour late due to flight delayed. I found receptionist saying, they marked my booking as No show without informing me and gave my room to somebody else and intentionally made double money. After having long argument, they alotted me room like store room which was full of dust 2. Housekeeping / receptionist , never answer your call 3. Room was like 500 rs OYO room, 4. Moreover receptionist has an audacity to say we don't have any room and I was like what about my booking ? Therefore please be careful before to book this property

bharti banerjee

5/5

26 Jan, 2024

garvit dua

1/5

24 Dec, 2023

Raja Ram

1/5

10 Oct, 2023

Shweta Surkar

5/5

19 Jan, 2024

The best thing about my stay was the great behaviour by the staff. Room service was awesome, specially a staff called Mr. Kaushal Kumar. Hope to visit again soon!

Charan Singh Rajput

1/5

22 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.