Motel La Grande

This was supposed to be a pit stop for few hours before we could catch a bus late at night to our city. While booking I made one mistake that instead of 6th Nov I chose 6th Dec and never realised it until I reached the hotel and showed the booking at the reception. The receptionist told me about the blunder and he told me that I would need to pay for a new room and the asking amount was more that what I had originally paid. Now I totally agree that it was a mistake on my part. The actual stay was one month late, so I should have been able to just modify the booking date from Goibibo app (had booked the stay from Goibibo) but was getting an error while trying to do that. When I called up Gobibo customer care, even they weren't able to change it from there end. So I connected the receptionist with Goibibo representative and the receptionist told them that no rooms of that category were available so modifying the booking was not possible. The stay was not eligible for refund on cancellation(which I knew but I was okay because I didn't find a hotel at similar price and i didn't think I would need to cancel it) but as my scenario was different, Goibibo requested the receptionist for a refund. The receptionist told Goibibo representative to call their official number and get approval for refund but Goibibo could never reach the number as it was not working. However the receptionist denied that later that it was not working. Goibibo finally dropped an email to the hotel for refund request but so far I haven't got any update. So I'm taking it as my money will not be refunded. I parallel I booked a new room with higher price because I had no option. The receptionist couldn't explain why the room was available for offline booking but not available on Goibibo to avail by modifying the booking date. The room itself was okay but I observed these things. 1. No TV channels were working because subscription was expired. We were too tired to request for it. 2. No toiletries in the bathroom! No toilet paper. 3. No towels! 4. Water was provided in a jar instead of mineral water bottle! How old was that? Where was it from? How could one drink that water?! 5. The card holder where you put your card(or keychain) after entering the room to turn on the central electricity supply in the room was not working. So each time while leaving the room we had manually turn off every electronic appliance in the room. Overall disappointing experience.

This hotel is in a very poor location. Its rooms are also very small. The service is rubbish, nothing here is as seen in the photos. If you visit this hotel, it feels as if you have come to an industrial site. There is neither any beach nor any good hotel nearby, it is expensive even if it is free.