North Seven

Plus - convenient location, sufficient parking in the basement as well as towards the back side of the building, clean rooms and clean and hygienic toilets. The property overall seems to be well maintained. Minus - The first thing I would like to highlight is the customer service, which is appalling. We were 3 people (myself, wife and teenage son - we selected 3 adults while booking), however the hotel was very stingy when it came to water bottles in the room. They were providing only 1 bottle. I asked for more (even mentioned they could charge me for the extra), but they took all the time in the world to bring us sufficient water. I had to make at least 2 trips to the reception to get them to listen to me. The fellow at the reception (cannot remember name as he did not have proper name tag), it would seem, was not interested in his work and kept fiddling with his phone while I was trying to negotiate for some water. The staff at the restaurant was slightly better, but they still managed to misplace my order (a simple masala omelette). I had to remind them twice before they brought it over but after a good 25-30 mts. They are also not attentive, and are quite busy moving things around, one has to patiently wait for someone to look at you before you can place your request. Extremely furstrating again. The staff really needs to be coached on basics of customer service. The food was average too, nothing great to talk about, but the breakfast menu was better than I have seen at such restaurants. There was brown bread in there which was quite unusual. Rooms are small , and thus can be suffocating if you have 3 people (we had our teenage son with us). The AC is also weird, it kept resetting itself and would drop the temperate down to 17, or sometimes totally shutdown. Since our day was quite hectic, we did not take the trouble to report this as we were dead tired. Rooms and toilets are however clean and hygienic. But do remember to ask them to clean when you go out, they will not do so unless requested. I assumed they would clean when we step out for the day, but they did not. At the end of the day, we returned to the same messy condition we had left it in the morning

The rooms were quite decent and tidy with all facilities.Location wise its very convenient as its near to Ernakulam city centre and the town hall metro station