Palais De Mahe - CGH Earth

Today had lunch with my family here. Had a very bad experience after spending huge amount. 1st they are taking nearly 1hour to just give dish ordered. 2nd seen giving lots of preference to foreigners. 3rd quantity of food served is too less compared to cost what we pay. E.g extra bowl of rice charged me INR 100 which should be free.

I wanted to give my husband a gift of a nice holiday. I chose his birthday week and chose to spend one half of the week in Palai de Mahe, Puducherry. This is a quaint hotel in White Town, a stone's throw from the beach. It's a 12-year old establishment that recreates the old world charm. The good: 1. Extremely clean. Loved the way they took care of hygiene. The AC worked well. The room had ample space. I really felt good to see the cleanliness level of the room. 2. Food, especially South Indian food, is very tasty. I have found very few hotels that are a good mix of comfortable stay and food. This hotel is on the top of that list. 3. Service is fast except for the breakfast buffet 4. The staff is courteous. 5. Located in the heart of White Town. Things that could be better: 1. The breakfast service: If breakfast is included in your package, they offer a set menu. I was okay with that arrangement, but for two things - the service is very slow and they control the portions. I'm going to rant about what happened with us: The pongal I ordered came in a little bowl that's usually used to serve chutney. If you ask them to repeat something, they either take time or dilly-dally till we forget about it. I asked for vada dipped in sambar and had to repeat this order 4 times before they got it right. When I requested them to get us more vadas, they got us dosas instead. When I requested if they can first let us finish eating vadas before the dosas, they nodded and took the dosas back. After another 20 minutes, they served us 2 vadas. When we then asked for dosas, they got back with the cold dosas. You don't get water unless you ask for it (multiple times). The menu almost never had idli or vada for the first two days. I had to request for vada in advance and thankfully they catered to the request. They don't customise even when they can. I asked for masala dosa and they said it's not available. Soon after they gave us poori bhaji which had the same aloo masala that goes in the dosa. The food is tasty, but they make you feel like they are doing you a favour by serving you the breakfast that you paid for. The facial expression and body language made me feel that I'm trying to steal their food. This single experience takes away from all the good the hotel is trying to do for you. 2. The rooms in the hotel are around a giant pool. Usually, parents on a holiday don't bother disciplining their children. Pools invariably have kids screaming their lungs out and the noise will definitely ring into your ears because there are only 2 floors in this hotel. If not for them, there is constant construction noise. This is when you paid top dollar for a room with breakfast in this hotel.