Plumeria Lake Resort & Spa

4.2/5(162 Reviews) rating

4 Star Hotel locationPin

Alleppey, Kerala

1/90

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Popular Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Doctor on call available

Electronic keycard

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Refrigerator

Sanitizer

Smoke Detector

Swimming Pool

Umbrellas

Bell staff/porter

Room service

Wheelchair

Parking

Common seating area

Lawn

Library

Public Bathroom

Terrace

Concierge desk

Tour/sightseeing desk

Steam bath

Board Games / Puzzles

Playground

Water sports

Restaurant

Lounges/bars

Yoga Classes / Instruction on site.

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Massage services

Luggage assistance

Package/Parcel services available

Banquet Facilities

Business center

Conference Center

Forex

Show all Amenities

General Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Doctor on call available

Electronic keycard

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Refrigerator

Sanitizer

Smoke Detector

Swimming Pool

Umbrellas

Bell staff/porter

Room service

Wheelchair

Parking

Common seating area

Lawn

Library

Public Bathroom

Terrace

Concierge desk

Tour/sightseeing desk

Steam bath

Activities

Board Games / Puzzles

Playground

Water sports

Food & Beverages

Restaurant

Lounges/bars

Services

Yoga Classes / Instruction on site.

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Massage services

Luggage assistance

Package/Parcel services available

Business

Banquet Facilities

Business center

Conference Center

Forex

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

Guests who have fever are not allowed.

Guests required to have Arogya Setu app.

Visitors NOT allowed within the premises.

Bachelors are allowed.

Stag Entry NOT allowed.

Unmarried couples NOT allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport, Drivers License and Government IDs are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Swimming pool under maintanance till 5th of April 2024Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Special check-in instructions

Extra charges may be applicable for 'Gala Dinner' on Christmas Eve (24th December), Christmas Day (25th December) and New Year's Eve (31st December). These can be paid directly at the property.

Swimming pool under maintanance till 5th of April 2024.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

Property Rules

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

See All

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

Guests who have fever are not allowed.

Guests required to have Arogya Setu app.

Visitors NOT allowed within the premises.

Bachelors are allowed.

Stag Entry NOT allowed.

Unmarried couples NOT allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport, Drivers License and Government IDs are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Swimming pool under maintanance till 5th of April 2024Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Special check-in instructions

Extra charges may be applicable for 'Gala Dinner' on Christmas Eve (24th December), Christmas Day (25th December) and New Year's Eve (31st December). These can be paid directly at the property.

Swimming pool under maintanance till 5th of April 2024.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

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Amenities

Location

Vayalar Panchayath Vayalar, Alleppey, Kerala, 688536

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Ratings & Reviews

4.2/5

162 Ratings

ToTo Bear

1/5

25 Dec, 2023

Never had such a pathetic experience in my entire life.Saw a lot of rats,filled with flies and mosquitos. Food was horrible. There was a bald guy i think was the manager very rude and cultureless. The entire staff except for the waiters are uncivilized.the management should educate the staff regarding how to behave with guests.the music was good. Toilets were so unclean and unhygienic .never will i book a room there

saranya p s

5/5

25 Dec, 2023

The view from the rooms is surreal. The best part of this property is the staff. The hotel has the most courteous and helpful staff possible. The GM Abhilesh is very very good person. Helped us and provided as per what we wanted. If you want to just relax this is the hotel. Will definitely visit again. The restaurant doesn't have ala carte They only have fixed menus on dinner. …

gopan surendran

4/5

3 Jan, 2024

Good resort. Excellent arrangements. Average food. As in it wasn't memorable. Room service and staff are really helpful, welcoming and hospitable.

ToTo Bear

1/5

25 Dec, 2023

saranya p s

5/5

25 Dec, 2023

gopan surendran

4/5

3 Jan, 2024

Good resort. Excellent arrangements. Average food. As in it wasn't memorable. Room service and staff are really helpful, welcoming and hospitable.

Vinay Ranjan

4/5

16 Dec, 2023

Very good ambience with authentic Kerala style designs. The only improvement they have to make is on the food. If that is made to perfection, this will be one of the best resorts.

Eapen Mathew

3/5

5 Aug, 2023

Good hotel. Great location. Rooms are nice but bathrooms need work. Lots of differed maintenance that needs to be caught up on. Oh and it was a mosquito fest at night. There seems to be nothing done to deal with it and the staff were ambiguous to that fact the next morning.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.