Raj Park

I visited Chennai for work and stayed in Hotel Raj Park for 3N. It is about 14km from the Chennai Intl Airport. Rooms were maintained although a bit small. Cleanliness was up to mark. AC worked well, rooms had a mini fridge and an electric kettle. The TV had most of the channels working. Staff were professional and courteous. The breakfast buffet was outstanding. A lot of different dishes to choose from, continental and south Indian. The selection of south Indian cuisine was wide and the dishes were extremely tasty. It was a very pleasant stay and I'd say the offerings were decent for the price. Would stay again if need be.

From the pages you would think that it is a 4 star hotel but in actuality it lacks a lot. 1. On checkin the check-in desk was swamped and I was bluntly told to pay the full remaining balance. When I pointed out that I had not even checked in I was told it was hotel policy. The check-in personnel even forgot to ask me for my ID card which I had to remind him. 2. After coming to the room I discovered that the flush was not working. So again called up reception and they promised to fix it up. Which to their credit they did. 3. After having lunch I was told to pay direct to the restaurant. When I requested that they tab it to my room they said that they cannot do it for me. Same for dinner. 4. Next morning as I started to prepare the morning tea I found that the water heater was not working. Again called the reception and it took half hour to sort the stuff. 5. The bathroom drainage was faulty and water spolled around the bath tub. Not much but sufficient to irritate you. 5. The hotel advertises a 24 hour check in check out policy. No where is it mentioned that they count every 24 hours from your check-in as one day stay. Although they say they tell it during checkin but I was never told. I had planned to check out at 02:30 pm as my flight was at 05:30 pm; but I was called up at 01:30 pm and asked to vacate the room else they would charge me for one more day. So I had to leave and kill time at the airport. Small issues like these let this hotel down. Food is on the costly side. Service needs a major uphaul. They survive majorly on corporate bookings and as such individual books are low priority. Not staying here again