Regenta Orkos Kolkata by Royal Orchid Hotels Limited

4/5(5.42K Reviews) rating

4 Star Hotel locationPin

Kolkata, West Bengal

Regenta Orkos Kolkata by Royal Orchid Hotels Limited featured

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Quick Facts

Check-In

1:00 PM

Check-Out

11:30 AM

Rooms

Popular Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Doctor on call available

Electronic keycard

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Refrigerator

Sanitizer

Smoke Detector

Swimming Pool

Umbrellas

WiFi services

Bell staff/porter

Room service

Wheelchair

Parking

Common seating area

Public Bathroom

Concierge desk

Tour/sightseeing desk

Nightclub

Beachfront

Restaurant

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Train Station Pickup Service

Luggage assistance

Photocopying services available

Printing services available

Banquet Facilities

Business center

Conference Center

Forex

Show all Amenities

General Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Doctor on call available

Electronic keycard

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Refrigerator

Sanitizer

Smoke Detector

Swimming Pool

Umbrellas

WiFi services

Bell staff/porter

Room service

Wheelchair

Parking

Common seating area

Public Bathroom

Concierge desk

Tour/sightseeing desk

Activities

Nightclub

Beachfront

Food & Beverages

Bar

Restaurant

Services

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Train Station Pickup Service

Luggage assistance

Photocopying services available

Printing services available

Business

Banquet Facilities

Business center

Conference Center

Forex

Guest Profile

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

Guests required to have Arogya Setu app.

Children allowed.

Unmarried couples are allowed.

Bachelors are allowed.

Only Female Guests NOT allowed.

Only Male Guests NOT allowed.

Guests below 18 years of age NOT allowed.

Check-in instructions

Contactless check-in/check-out possible.

Restrictions

Private parties or events are NOT allowed at the property.

Smoking NOT allowed within the premises.

Food from outside NOT allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

All common areas are fully sanitized regularly.

All rooms are fully sanitized between two stays.

Property staff understands all hygiene guidelines.

Special check-in instructions

Extra charges may be applicable for 'Gala Dinner' on Christmas Eve (24th December), Christmas Day (25th December) and New Year's Eve (31st December). These can be paid directly at the property.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption NOT allowed within the premises.

Others

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

Property Rules

Guest Profile

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

See All

Guest Profile

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

Guests required to have Arogya Setu app.

Children allowed.

Unmarried couples are allowed.

Bachelors are allowed.

Only Female Guests NOT allowed.

Only Male Guests NOT allowed.

Guests below 18 years of age NOT allowed.

Check-in instructions

Contactless check-in/check-out possible.

Restrictions

Private parties or events are NOT allowed at the property.

Smoking NOT allowed within the premises.

Food from outside NOT allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

All common areas are fully sanitized regularly.

All rooms are fully sanitized between two stays.

Property staff understands all hygiene guidelines.

Special check-in instructions

Extra charges may be applicable for 'Gala Dinner' on Christmas Eve (24th December), Christmas Day (25th December) and New Year's Eve (31st December). These can be paid directly at the property.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption NOT allowed within the premises.

Others

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

₹3,526

₹5,408

35% OFF

+ ₹492 taxes / night

Earn 40 Reward Points

Flat ₹521.99 off included with coupon DOMSTAY

Select Rooms

Deluxe Room

Air conditioning

Attached bathroom

Blanket

Bottle of Water

Desk

Fan

Free toiletries

WiFi Access

Ironing facilities

Laundry

Minibar

Refrigerator

Safe

Shower

Sofa

Hangers

Housekeeping

Mirror

Sanitizers

Smoke detector

Work Desk

Blackout Curtains

Charging Points

Closet

Clothes Rack

Bathroom phone

Dental Kit

Hairdryer

Dustbin

Shower cap

Slippers

Towels

Telephone

Cushions

Duvet

See All

OPTION 1

Non Refundable

₹3,526

₹5,408

35% OFF

+ ₹492 taxes / night

Update Price

Earn 40 Reward Points

Flat ₹521.99 off included with coupon DOMSTAY

Amenities

Location

Ravindra Pally, Kolkata, West Bengal, 700039

View on Maps

Ratings & Reviews

4/5

5.42K Ratings

Diptanshu Saha

5/5

6 Jan, 2024

Great place for a party. Both indoor and outdoor places for parties were provided. Children and families were also there. Separate drinks and food sections were made. Behaviour of customer executives was pretty decent as well. Huge variety of items on the menu. Cleanliness was taken care of.

Wangkai Konyak

5/5

2 Dec, 2023

Rooms are spacious but the amenities must be ensured working and usable .Service is good. Overall, a pleasant stay and notably, kudos the young manager here for being a good gentleman and also the housekeeping guy Mr. Tarun who was very helpful and kind.

Debayan Ghosh

1/5

27 Jan, 2024

Disgusting service. They can’t handle guests better than toddlers. Hours of waiting, poor coordination and commitment. Zero integrity. I wouldn’t recommend this place for any guests. Specially if you’re planning on any marriage parties.

Vignesh Gokul

4/5

20 Nov, 2023

Rooms service coffee was not palatable just hot water. Sleepless night as there was some very loud music with the window panes vibrating and disturbing the whole night which wasn't reduced till 4am. I went down to the reception at 2am and they refused to do anything about it. As I had raised the issue with loud music while I was staying in the hotel, GM was courteous enough to come and personally apologize to me for whatever had happened. I felt that was a welcome gesture and i am changing my rating from 1 to 4 ⭐

SUKANTA DAS

5/5

21 Jan, 2024

My daughter's wedding ceremony was held in the Harmony hall of Regents Orkos Hotel,Kasba,Kolkata on Dec 15,2023.I had also booked 5 rooms for some guests.My point of contact for the whole ceremony was F&B Manager, Mr. Sujoy Bhattacharjee who is thorough gentleman & true professional. He has helped to choose the menu which was praised by all the guests.All arrangements were made in an excellent manner.My guests praised the quality of food, the nice ambience,decoration ,rooms & it's housekeeping. In short, overall treatment was as good as 5* hotel at 3* cost. Kudos to Regenta Orkos Kolkata team . Keep it up. Regards, Sukanta Das Sarosi Complex, Tower-B,Flat-11A,11th Floor,197A, B.B.Chatterjee Road, Kasba, Kolkata-700042.

Diptanshu Saha

5/5

6 Jan, 2024

Wangkai Konyak

5/5

2 Dec, 2023

Debayan Ghosh

1/5

27 Jan, 2024

Vignesh Gokul

4/5

20 Nov, 2023

SUKANTA DAS

5/5

21 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.