South Park

Disappointing Stay at The South Park, Trivandrum!! While the word "luxury" is often associated with five-star hotels, my recent stay at The South Park in Trivandrum left me feeling anything but luxurious. From the underwhelming design to the lackluster service, several aspects of the hotel fell short of expectations. The hotel's interior design felt outdated and uninspired. The lobby, lacked space, warmth and personality. The rooms themselves were neither particularly decorated, refreshing nor inviting. The furniture felt outdated, old and generic, and the overall impression was of a hotel stuck in a time warp. The food at The South Park was a major disappointment. The breakfast buffet banquet was uninspired. The lunch menu was overpriced and the food itself was bland and unmemorable. The portions were small, chicken was badly smelled and the overall dining experience was far below the standard expected of a five-star hotel. Overall Disappointment: While The South Park is not a dreadful hotel, its mediocrity is what truly disappoints. For the price tag attached to a five-star experience, one expects an exceptional stay in every aspect. Unfortunately, The South Park fails to deliver on this promise of 5 star hotel, leaving guests with a sense of disappointment and a feeling that their money could have been better spent elsewhere.

PLEASE NOTE: THIS IS NOT A FIVE-STAR HOTEL! Pros: The staff was courteous, hard-working and prompt...trying to address maintenance issues constantly. I felt sorry for them...the hotel doesn't match their work ethic (needs renovation desperately). The location is excellent. The linens and bathrooms are clean. The AC is very efficient. They give you plenty of drinking water in glass bottles which is nicer than plastic. Cons: This is an aging property...they desperately need to renovate it. I think the owners are just taking all the money out of it, and putting very little back. The hallway carpet is old and cruddy, woodwork is stained, elevator once had no lights in it!, room upholstery shows significant wear and tear, mini-bar was missing/non-functioning, keycards timed out every day and need re-validation, WiFi password changes/drops, safe failed twice in 4 night stay and I finally gave up. One room needed to be changed because of lack of safe and general dreariness. Oh, and the towel rack broke and dropped when one of us hung up a wet towel! It was a comedy of errors...like things broke or fell apart or didn't function every day of our 4-night stay! Decor is dated and depressing...not a single picture on the walls of the rooms. The included breakfast buffet is adequate but stodgy...not particularly great food.