Summit Montana Suites & Spa

Excellent hospitality, prime location had a great stay over here. The room was very spacious and well maintained with all the facilities required for daily use. Room service is great as well, best part is never complained or showed any kind of dissatisfaction for any thing that we asked for. Extremely neat and clean, no foul smell or dirty bed covers. Very happy and satisfied with the service and security they provide for the vehicles. Best part about the place is the ever smiling and always ready to help staff whether be someone in the reception or someone responsible for room service or the managers themselves. Extremely helpful people without any dissatisfaction or negative attitude towards the guests which most of the so called prestigious hotels lag. Had a great stay and would definitely visit again.

While the Summit Montana is located very centrally so one has to climb up or down too much for even a meal, I have some genuine concerns about their hospitality. The staff working in housekeeping and waiting tables at the restaurant are just so welcoming. I would maybe recommend a meal at the restaurant for the more-or-less delicious and healthy food and the hospitable staff, but ONLY a meal perhaps. There are better and cheaper options available just downstairs. Everyone else besides waiting staff and housekeeping, however, like those at the reception and in room service, are far from empathetic and warm. We gave this particular hotel 4 days of business with our stay and even meals, but they were quite inconsiderate and money-minded as I decided to change my order within a 1 minute window of ordering room service. They quoted "digital billing" as a reason, and as someone who has experience with digital accounting, I believe that was just a conniving way of making more money. I was just so upset and disgruntled, I decided to check out the very next day and check into another hotel. The spa treatments are notably only actually available at another property for which the average tourist would have to climb several heights that aren't for us (from the plains) and was excruciating for me personally. I would like to mention the person, who helped us with the booking at Montana, was very kind and helpful. The massage therapists were incredible and professional. I was super relaxed. The food is average at best, and yet for the convenience of the location, I ordered room service multiple times. I wish I hadn't though, especially because average tasting food (not local btw, for those hoping to try local cuisine here), is just not worth the almost x4 prices they have on their limited menu with un-welcoming staff. The rooms were stinky as we entered, including the bathrooms. They sprayed air freshener, however, and that made it manageable. Towels weren't provided and we had to ask for them. Housekeeping staff was wonderfully courteous, and credit to them as it's absolutely due. Just a very confusing stay at the hotel. Most definitely not staying here again and not recommending either. Really only stayed for the view, but that is something that you'll get in most other hotels in Darjeeling.