The Mascot Hotel - A Heritage Living Experience

4.2/5(5.11K Reviews) rating

5 Star Hotel locationPin

Thiruvananthapuram, Kerala

The Mascot Hotel - A Heritage Living Experience featured

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About hotel

Embark on an extraordinary journey through time and luxury at The Mascot Hotel - A Heritage Living Experience, where the past seamlessly intertwines with modern opulence. Nestled in the heart of Mascot Square, this remarkable 5-star establishment showcases a harmonious fusion of period architecture and contemporary amenities, offering an unparalleled experience. Originally built to accommodate the esteemed officers of the Royal British Army during the tumultuous era of World War I, this historic abode has gracefully transformed into a haven of grandeur. Immerse yourself in the captivating ambiance as you wander through the corridors that whisper tales of a bygone era. With 66 exquisitely furnished rooms, including the resplendent Royal Suite, Suite, Premium Room, Deluxe Room, Heritage Classic Room, and Heritage Grand Room, guests are treated to a symphony of elegant British architecture and stylish decor. Each room serves as a portal to the past, while providing all the modern comforts one could desire for a lavish and indulgent stay. Indulge in the art of self-care at our Ayurvedic center, where rejuvenating therapies await to restore your mind, body, and soul. Alternatively, unwind and revitalize at our state-of-the-art health club, where tranquility and serenity abound. Savor the delectable creations of our in-house restaurant, where mouth-watering delicacies await to tantalize your taste buds. For a quick pick-me-up, our well-stocked coffee shop offers an array of delicious coffee and snacks. And for those seeking a moment of respite, our on-site bar boasts an extensive selection of exotic drinks, ensuring a delightful experience for every palate. Whether you are hosting a social event or a business meeting, our hotel boasts a variety of conference halls, each with its own unique charm. From the majestic Symphony to the harmonious Harmony, the melodious Sonata to the enchanting Melody, and the soul-stirring Sopanam, we have the perfect venue to cater to your every need. As a Yatra SMART choice property, we guarantee 8 assured amenities, a money-back guarantee, and priority helpline support. Enjoy the convenience of free cancellation and standardized prices throughout the year, ensuring a seamless and stress-free experience. Located at Mascot Square, PMG Junction, Trivandrum, Thiruvananthapuram, Kerala, 695033, India, our hotel is easily accessible for our valued guests. With its rich history, luxurious accommodations, and top-notch amenities, The Mascot Hotel - A Heritage Living Experience stands as an unrivaled choice for discerning travelers in search of a truly unique and unforgettable stay. Immerse yourself in the allure of the past while reveling in the comforts of the present, and create memories that will last a lifetime. Book The Mascot Hotel - A Heritage Living Experience Online and discover the affordable room prices that make this extraordinary hotel accessible to a variety of people.

Highlights

• The Mascot Hotel - A Heritage Living Experience is a 5-star hotel with period architecture and contemporary amenities. • Offers 66 elegantly furnished rooms in six categories, showcasing British architecture and contemporary furnishings. • Ayurvedic center and health club for rejuvenation. • In-house restaurant serving mouth-watering food, coffee shop with delicious coffee and snacks, and on-site bar with exotic drinks. • Various conference halls available for social and official needs. • Located on Mascot Square, offering a unique heritage experience. • Free Wi-Fi, workspaces, fitness center, and restaurant available. • Yatra SMART choice property with 8 assured amenities, money-back guarantee, and priority helpline support.

Quick Facts

Check-In

12:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour security

ATM/Cash machine

Air conditioning

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Sanitizer

Swimming Pool

Torch

Umbrellas

Welcome gift

Bell staff/porter

Caretaker

Room service

Wheelchair

Parking

Common seating area

Lawn

Public Bathroom

Tour/sightseeing desk

Beachfront

Restaurant

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Luggage assistance

Photocopying services available

Printing services available

Banquet Facilities

Business center

Conference Center

Forex

Show all Amenities

General Amenities

24-hour security

ATM/Cash machine

Air conditioning

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Sanitizer

Swimming Pool

Torch

Umbrellas

Welcome gift

Bell staff/porter

Caretaker

Room service

Wheelchair

Parking

Common seating area

Lawn

Public Bathroom

Tour/sightseeing desk

Activities

Beachfront

Food & Beverages

Bar

Restaurant

Services

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Luggage assistance

Photocopying services available

Printing services available

Business

Banquet Facilities

Business center

Conference Center

Forex

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

Unmarried couples allowed.

Bachelors allowed.

Visitors allowed within the premises.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Non-Veg allowed within the premises.

Others

Private parties or events are allowed at the property.

Property Rules

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

See All

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

Unmarried couples allowed.

Bachelors allowed.

Visitors allowed within the premises.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Alcohol consumption allowed within the premises.

Non-Veg allowed within the premises.

Others

Private parties or events are allowed at the property.

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Amenities

Location

LMS Compound, Thiruvananthapuram, Kerala, 695033

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Ratings & Reviews

4.2/5

5.11K Ratings

Priyanka Tiwari

3/5

4 Jan, 2024

We stayed here for 2 days with a big family group. The rooms are spacious with good view. We were given 6 th floor. The staff here is very helpful. However the food here is not up to the mark. It’s very disappointing. Also it was very disappointing that on 31st the event organized by the hotel was only in Malayalam, we requested the host to at least speak in English but he ignored. Kindly consider that people come from all over India 😞 Hindi or English would have been better. Overall it’s a good old property which is spacious but needs to fix the old construction and also check the AC in 603 and geyser, it never worked. I asked for fan😷 and took cold water bath. Staff 5/5 Food 1/5 ( effort) Rooms4/5 Party host 0/5

binoy john Aluvilayil

5/5

9 Dec, 2023

Stayed as a family there last July. Staff was very helpful.Provided a spacious family room according to our requirement.Arranged Airport pickup and other travel needs. Breakfast buffet was amazing. Buffet had many varieties for locals and foreigners. Staff was friendly and helpful. Very good place to stay in Capital City.

Pushkar Hajarnis

1/5

17 Jan, 2024

Stayed at this hotel for one night. We had booked a suite room as we were a family with kid. The hotel is good and gives u a vintage feel, but only from outside.. once u enter the room the lights, tv, ac will not be working. The room had a huge bathroom with tub but no hot water.. After a long tiring day we couldn't even have a shower as water was freezing cold. Next day morning we had to call for hot water buckets.. imagine paying high amount for rooms and taking shower in bucket. The staff is so weird that they will put hand in cold running water and say ITS HOT SIR. And u have no option but to agree with it. Would suggest go to other hotel like Hyatt, Taj Vivanta.. both are premium properties at same rates as Mascot KTDC. Choose this hotel only if u want to experience a vintage feel. Nothing else is good in this property. Food is a saviour..

JJK Photos

1/5

3 Jan, 2024

Extremely horrible experience. Staffs are like typical Kerala government employees. I was there with my entire family, including my aged parents. We were not getting hot water and I tried to help. No staff cared, appeared “how’s that our problem?”. We ended up in making hot water with the kettle and took shower using bucket. We chose the hotel seeing it had a pool. When we went there they said it was closed. There was no notifications about it. When asked the staff, same attitude. Made this choice to support public sector. But the experience was as bad as making a reservation in ksrtc just to be informed that the bus is cancelled with no alternative arrangements offered. Floors of the rooms can be very slippery. Groups with kids and elderly, better stay away

Priyanka Tiwari

3/5

4 Jan, 2024

binoy john Aluvilayil

5/5

9 Dec, 2023

Pushkar Hajarnis

1/5

17 Jan, 2024

JJK Photos

1/5

3 Jan, 2024

krishna radhe

3/5

24 Jan, 2024

On our first visit the room they gave us was gud n spacious n was clean .....but On the second visit to the hotel they charged us the same but the room they provided us was small . N the bedsheet-quilt was stained n had hairs ... N the washroom was not cleaned n thr were hair everywhere in the shower cabinet

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.