The Mascot Hotel - A Heritage Living Experience

4.2/5(5.11K Reviews) rating

5 Star Hotel locationPin

Trivandrum, Kerala

The Mascot Hotel - A Heritage Living Experience featured

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Quick Facts

Check-In

12:00 PM

Check-Out

11:00 AM

Popular Amenities

24-hour security

ATM/Cash machine

Air conditioning

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Sanitizer

Swimming Pool

Torch

Umbrellas

Welcome gift

Bell staff/porter

Caretaker

Room service

Wheelchair

Parking

Common seating area

Lawn

Public Bathroom

Tour/sightseeing desk

Beachfront

Restaurant

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Luggage assistance

Photocopying services available

Printing services available

Banquet Facilities

Business center

Conference Center

Forex

Show all Amenities

General Amenities

24-hour security

ATM/Cash machine

Air conditioning

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Lift/ Elevator

Multilingual Staff

Newspaper

Power Back up

Sanitizer

Swimming Pool

Torch

Umbrellas

Welcome gift

Bell staff/porter

Caretaker

Room service

Wheelchair

Parking

Common seating area

Lawn

Public Bathroom

Tour/sightseeing desk

Activities

Beachfront

Food & Beverages

Bar

Restaurant

Services

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Luggage assistance

Photocopying services available

Printing services available

Business

Banquet Facilities

Business center

Conference Center

Forex

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

Guests who have fever are not allowed.

Visitors allowed within the premises.

Unmarried couples are allowed.

Bachelors are allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Special check-in instructions

Extra charges may be applicable for 'Gala Dinner' on Christmas Eve (24th December), Christmas Day (25th December) and New Year's Eve (31st December). These can be paid directly at the property.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

Property Rules

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

See All

Guest Profile

Children allowed.

Guests below 18 years of age allowed.

Guests who have fever are not allowed.

Visitors allowed within the premises.

Unmarried couples are allowed.

Bachelors are allowed.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Special check-in instructions

Extra charges may be applicable for 'Gala Dinner' on Christmas Eve (24th December), Christmas Day (25th December) and New Year's Eve (31st December). These can be paid directly at the property.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption allowed within the premises.

Others

Private parties or events are allowed at the property.

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

₹4,025

₹5,689

29% OFF

+ ₹600 taxes / night

Earn 46 Reward Points

Flat ₹913.94 off included with coupon DOMSTAY

Select Rooms

EXECUTIVE

Air conditioning

Attached bathroom

Blanket

Bottle of Water

Fan

Free toiletries

Safe

Housekeeping

Work Desk

Geyser/ Water heating

Telephone

Dining table

See All

OPTION 1

Refundable

₹4,025

₹5,689

29% OFF

+ ₹600 taxes / night

Update Price

Earn 46 Reward Points

Flat ₹913.94 off included with coupon DOMSTAY

Amenities

Location

LMS Compound, Trivandrum, Kerala, 695033

View on Maps

Ratings & Reviews

4.2/5

5.11K Ratings

Priyanka Tiwari

3/5

4 Jan, 2024

We stayed here for 2 days with a big family group. The rooms are spacious with good view. We were given 6 th floor. The staff here is very helpful. However the food here is not up to the mark. It’s very disappointing. Also it was very disappointing that on 31st the event organized by the hotel was only in Malayalam, we requested the host to at least speak in English but he ignored. Kindly consider that people come from all over India 😞 Hindi or English would have been better. Overall it’s a good old property which is spacious but needs to fix the old construction and also check the AC in 603 and geyser, it never worked. I asked for fan😷 and took cold water bath. Staff 5/5 Food 1/5 ( effort) Rooms4/5 Party host 0/5

binoy john Aluvilayil

5/5

9 Dec, 2023

Stayed as a family there last July. Staff was very helpful.Provided a spacious family room according to our requirement.Arranged Airport pickup and other travel needs. Breakfast buffet was amazing. Buffet had many varieties for locals and foreigners. Staff was friendly and helpful. Very good place to stay in Capital City.

JJK Photos

1/5

3 Jan, 2024

Extremely horrible experience. Staffs are like typical Kerala government employees. I was there with my entire family, including my aged parents. We were not getting hot water and I tried to help. No staff cared, appeared “how’s that our problem?”. We ended up in making hot water with the kettle and took shower using bucket. We chose the hotel seeing it had a pool. When we went there they said it was closed. There was no notifications about it. When asked the staff, same attitude. Made this choice to support public sector. But the experience was as bad as making a reservation in ksrtc just to be informed that the bus is cancelled with no alternative arrangements offered. Floors of the rooms can be very slippery. Groups with kids and elderly, better stay away

Liju Varghese

1/5

31 Dec, 2023

Went to mascot hotel for lunch with family. The service was very poor. Waited for 10 min for anyone to attend our table and that too when there were hardly few tables occupied.. We ordered chicken biriyani and that was served after 20 min. It was served cold , not sure why it took 20 mins to deliver. Food quality was below par. My son had to go to bathroom after having it and to add to the woes, the flush tank was not working. Altogether a very bad experience. This is supposed to be a 4 star hotel, but it hardly deserves 1 star. Will not visit this place again.

Priyanka Tiwari

3/5

4 Jan, 2024

binoy john Aluvilayil

5/5

9 Dec, 2023

JJK Photos

1/5

3 Jan, 2024

krishna radhe

3/5

24 Jan, 2024

On our first visit the room they gave us was gud n spacious n was clean .....but On the second visit to the hotel they charged us the same but the room they provided us was small . N the bedsheet-quilt was stained n had hairs ... N the washroom was not cleaned n thr were hair everywhere in the shower cabinet

Liju Varghese

1/5

31 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.