The Westin Mumbai Garden City

My stay at The Westin Mumbai Garden City was nothing short of exceptional. From the moment I entered, the hotel exuded a sense of luxury and sophistication. The staff was welcoming, ensuring a seamless check-in process and a warm introduction to the hotel's amenities. The rooms were a perfect blend of comfort and modern elegance, providing a tranquil oasis in the bustling city. The plush bedding and thoughtful amenities added a touch of indulgence to the stay. The panoramic views of the city skyline from the room were truly breathtaking, creating a serene atmosphere. One of the highlights of my stay was the dining experience. The hotel boasts a diverse range of restaurants, each offering a culinary journey of its own. From gourmet delights to casual dining, the food was a delightful symphony of flavors, catering to diverse palates. The Westin's commitment to wellness was evident in its world-class facilities, including a well-equipped fitness center and a rejuvenating spa. The attention to detail in creating a holistic experience for guests was truly commendable. The hotel's central location made it convenient for both business and leisure travelers, with easy access to key attractions and business districts. The attentive and courteous staff further enhanced the overall experience, ensuring that every need was met with a smile. In summary, The Westin Mumbai Garden City is a sanctuary of luxury and comfort in the heart of Mumbai. Whether for business or leisure, this hotel provides an unforgettable experience that combines impeccable service with modern sophistication."

I regularly visit the hotels due to my job and I need to travel for that on a regular basis. One of my friends had an interview scheduled in Mumbai and I also had meetings in mumbai so I told him to stay with me. He was not that good in English and he came early as we were both traveling from a different city. He had also visited a hotel after years and was visiting a 5-star hotel for the first time. The staff's behaviour was good but their actions were not that good. They got 2-3 signs that you have to pay the food bill at the time of in room dining itself and they even locked the mini bar as if he's a thief. And it's not like I have stayed here for the first time. As soon as I came i found out that due to his incomplete English they took these steps. Is English necessary for the staff to behave well with their customers.