Townhouse Halcyon Hi-Tech City Near Medicover Hospital

Extremely Disappointing Stay – Lack of Basic Amenities and Poor Customer Service I regret to express my deep dissatisfaction with my recent stay at OYO Townhouse Halcyon, Hi tech city. Several aspects of my experience were far below acceptable standards. Firstly, despite the availability of rooms and the hotel's policy stating early check-in is allowed after 10 am, I was denied this service. The response from the staff, stating that it was at their discretion, was not only frustrating but contradicted the hotel's own policies. The condition of the mattress in the room was subpar, compromising the quality of sleep during my stay. Additionally, considering the high cost of the room, the lack of spaciousness was disappointing. Basic amenities such as cutlery and toiletries were noticeably absent, further diminishing the overall guest experience. What was most disheartening was the blunt statement from the staff indicating that certain services were "up to them." This not only reflects a lack of professionalism but also a disregard for customer satisfaction. I hope this feedback prompts the necessary improvements in both policy adherence and customer service to prevent others from encountering a similar experience.