Townhouse OAK Horizon Holidays

2.8/5(154 Reviews) rating

3 Star Hotel locationPin

Lonavala, Maharashtra

1/42

Quick Facts

Check-In

12:00 PM

Check-Out

11:00 AM

Popular Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Kitchenette

Laundry

Multilingual Staff

Power Back up

Sanitizer

Swimming Pool

Caretaker

Room service

Parking

Common seating area

Tour/sightseeing desk

Restaurant

Lounges/bars

Luggage assistance

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour security

Air conditioning

Bathroom

CCTV

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Kitchenette

Laundry

Multilingual Staff

Power Back up

Sanitizer

Swimming Pool

Caretaker

Room service

Parking

Common seating area

Tour/sightseeing desk

Food & Beverages

Restaurant

Lounges/bars

Services

Luggage assistance

Business

Banquet Facilities

Business center

Conference Center

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

Visitors NOT allowed within the premises.

Unmarried couples are allowed.

Bachelors are allowed.

Guests required to have Arogya Setu app.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Private parties or events are NOT allowed at the property.

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption allowed within the premises.

Others

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

Property Rules

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

See All

Guest Profile

Guests below 18 years of age NOT allowed.

Children allowed.

Visitors NOT allowed within the premises.

Unmarried couples are allowed.

Bachelors are allowed.

Guests required to have Arogya Setu app.

Check-in instructions

Contactless check-in/check-out possible.

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Restrictions

Private parties or events are NOT allowed at the property.

Food from outside NOT allowed within the premises.

Smoking allowed within the premises.

Payment Policies

Guests can pay by Debit/ Credit Card (VISA & Mastercard).

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

Property staff understands all hygiene guidelines.

All rooms are fully sanitized between two stays.

All common areas are fully sanitized regularly.

Food & Beverages

Non-Veg allowed within the premises.

Alcohol consumption allowed within the premises.

Others

Government aligned quarantine protocol being followed.

Contactless room service option available.

Property is Elderly-friendly/Disabled-friendly.

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Amenities

Location

Tungarli, Lonavala, Maharashtra, 410400

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Ratings & Reviews

2.8/5

154 Ratings

Gadhiya Rutvik

1/5

24 Aug, 2023

Worst ever experience. This place doesn't even deserve 1 Star. Very Terrible experience at this hotel. Check-in was chaotic, unprofessional staff. Room was cramped, musty, and unclean. Bed sheet was also unclean. Noise level was unbearable due to thin walls in washrooms. Amenities were a joke - there was a water in caroom board, TV was also not in working condition. There is no electricity in a room for a whole night. Management was indifferent to concerns. Please please please avoid this disaster of a hotel at all costs.

Amey Devlekar

1/5

15 Sep, 2023

Worst hotel and no supportive staff, Main door was of glass no privacy and swimming pool was not maintained it was just for sake and to tell customer additional we have swimming pool. Swimming pool was very dirty

Abhilash Gaikwad

5/5

5 Dec, 2023

Hospitality was good and the staff members too. Pocket friendly room must visit 👍🏻

bhushan kulkarni

1/5

21 May, 2023

Worst ever experience. These are crooked people. Don’t go by the fake pics ond what look like fraudulent reviews on agoda. The entire place stinks. Absolutely filthy. Dirty rooms. Unwashed Bed sheets with bad stains. You won’t feel like spending 15 minutes in the room, leave alone sleeping. And it’s not cheap. We had booked 3 rooms and paid up in advance. Didn’t have much choice to get a refund. Don’t want anyone else to be fooled by these cheats, hence posting this review. Book this at your own risk. Will Agoda take any action to delist these fraudsters and save it’s customers from these unscrupulous elements.

Gadhiya Rutvik

1/5

24 Aug, 2023

Amey Devlekar

1/5

15 Sep, 2023

Abhilash Gaikwad

5/5

5 Dec, 2023

Hospitality was good and the staff members too. Pocket friendly room must visit 👍🏻

bhushan kulkarni

1/5

21 May, 2023

Sulabh Mahajan

4/5

23 Oct, 2023

Worst experience, went to rooms, untidy small rooms and price they ask is imaginary, Photos are just outside view which seems ok

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.