Treebo YC Grand Boutique, Electronic City

This is the first time I am writing a review for any hotel. The reason why this hotel compelled to write me the review you all we know after reading the review. Before booking this hotel it 1. Location was very nice because the vibe was great in this area, you will get pG and flats at a very good rates if you are going to join Infosys or any other company in EC Phase 1. 2. The service was great . I called for water at 2:00 am and within 3-4 minutes a person was there at my gate with the bottles. 3. Rooms are spacious and the ambience is very nice. 4 the main reason to like this property is the managers at the desk —- “Pawan” and “Wasim”…. I got an urgent office meeting call after checkout . They allowed us to use the reception area for the meeting and office work . I used the hotel area for 5 hours and they were very nice and decent and they did not disturbed me ….. Thanks a lot “Treebo” and the property managers …… I am writing this review because at the time of booking I was reading reviews of the property and people have written negative reviews but at the time of booking it was 9 pm and I have no option so I booked it and I got a very opposite and nice experience

Terrible experience we had with the hotel. We reached around 3 pm and it was hot in the room. AC was not working and it took more than an hour for staff to attend and fix the issue with the remote. TV was not working which was not fixed throughout the stay. While the AC started working it was dripping the water in the washroom which drops on you if you sit on a toilet seat. There was no minifridge in the room , I requested some ice which was denied saying they do not have. I had no option but to leave the property and go out and relax in some cafe in Kushalnagar which was again 7-8 kms form the property. I came back around 8 pm and wanted to order food from the restaurant which they refused to provide , saying it is not in policy. I tried explaining that the kid has slept and we cannot come down to the restaurant leaving her alone in the room but staff was very arrogant to respond that they cannot help in this situation. We slept without having dinner. Next morning they gave 2 paper coupons, to go and claim the breakfast in the restaurant, I was a shock to see the kind of breakfast spread it was. only Veg options with cold idly and vada .. We requested for Dosa they refused , we requested for omelette they refused , we requested for at least toasting the bread they refused saying they do not have toaster. I was in shock and saw some more customers arguing with staff on the kind of food they have provided. Response from the staff was that it is not a five star and I was disappointed that I have paid the price Rs 6000 which is a price of at least 3 or 4 star. Then I got to know from some people that they have got similar rooms in Rs 2000 directly from the property and not from the Treebo site. When I tried checking with property staff they said you paid to Treebo so go and check with them. I have been staying in Treebo properties for quite a while now and it was my first experience like that which was just shocking to me . I felt very sad and cheated with the kind of price I paid and the kind of experience I had on my vacation.