Welcomhotel by ITC Hotels, Ashram Road, Ahmedabad

No better than a 3 star hotel. The club room with lounge access was a joke because the lounge was not operational. Instead, they offered a free drink during high tea. The buffet lunch did not have a single sweet. The dessert was ice cream. Lunch, dinner, and breakfast - all lacked variety. At best, can be compared with Holiday Inn Express where the breakfast is free along with free laundromat access. Welcomhotel and ITC have stooped down beyond my expectations. The service during lunch was also quite slow. It felt like they lack manpower in the restaurant. The only good things were the location and the size of the club room. Would not stay here again neither would recommend anyone to stay here.

My wife and I are touring India from Canada. We have so far visited Mumbai, Kerala and Goa. This was our fourth stop before heading to Places in Rajistan. We arrived on 26th. We were a little early and were told have a sit and would be 30-45 minutes. After an hour the young man had forgotten about us. I went back to the desk and were checked in however our suitcase had been sent to another room. The desk manager Mr. Harman offered to send tea to our room however forgot. Our room had not really been cleaned just bed made. No supply and the bathroom had not been cleaned. I called the front desk and right way we had two people for cleaning and supplies. However our tea never arrived. When I went down I saw the Mr. Harman and asked apparently he had gotten busy and forgot. He offered us dinner but since we were leaving I told him we would be back about 4.30-5.00. He said he would be around. Well guess what he wasn’t. We went had our dinner. I left a message at front desk to get him to call me no call. I saw him twice next day said hello but either he didn’t remember or didn’t want to acknowledge. Reason for my “5” for service is because despite the manager’s oversight the service provided by other staff has been amazing Ajay in the dinning room and Minati are both awesome and great. The other staff whenever we have called front desk our needs have been very quickly met and addressed. I believe other than Mr. Harman all other staff have been awesome and amazing thus a “5” review. Room is ok definitely not a 5 star more like a 3 star. I would also say overall this hotel more like a 3 star as compared to Canadian hotels or other hotels we have to india Mumbai, Kerala, Goa etc. Hotel was booked by our travel agent.