Zambala Retreat & Spa, Darjeeling

3.8/5(872 Reviews) rating

3 Star Hotel locationPin

Darjeeling, West Bengal

Zambala Retreat & Spa, Darjeeling featured

1/75

About hotel

Experience the perfect blend of luxury and comfort at our distinguished property, Zambala Retreat & Spa. Discover the ultimate in opulence as you immerse yourself in our premium amenities, thoughtfully designed to elevate your stay. Our top-notch hospitality shines through our 8 included amenities, showcasing our dedication to provide an exceptional experience for our guests. With our round-the-clock helpline support, we prioritize your comfort and ensure that all your needs are met. Feel reassured with our free cancellation policy and standardized Zambala Retreat & Spa, Darjeeling room prices throughout the year, allowing you to plan your stay with complete peace of mind. Situated in the charming city of Darjeeling, our hotel Udaan Hotel Zambala Retreat offers a serene and convenient stay. A mere distance of 3km from the breathtaking Padmaja Naidu Himalayan Zoological Park and only 1km from the bustling Darjeeling Bus Stand, our hotel is the perfect escape into luxury. Stay connected with our complimentary Wi-Fi as you relax in one of our 24 well-appointed rooms, equipped with modern amenities such as a room heater, wardrobe, and tea/coffee maker. To enhance your stay, we also offer an on-site restaurant serving multi-cuisine delicacies, a business center, and a travel desk for all your needs. At Udaan Hotel Zambala Retreat, we go above and beyond to make your stay extraordinary. With our 24-hour room service, medical assistance, and express check-in/check-out services, we ensure that your comfort is our top priority. Moreover, our prime location puts us a short distance away from the stunning Pandam Tea Garden and the magnificent Tiger Hill. For those seeking peace and tranquility, the serene Peace Pagoda is just 1km away. With easy access to transportation, including the Grum Railway Station (only 6km away) and the Siliguri and Takdah Bus Stand (just 2km away), exploring the city has never been easier. Book Zambala Retreat & Spa, Darjeeling Online now and embark on the ultimate retreat at our hotel, located at Hill Cart Rd, Limbugaon, Darjeeling, West Bengal 734101, Near Railway Station, Darjeeling, West Bengal, 734101, India.

Highlights

• Experience luxury with a promise of 8 assured amenities and priority helpline support at Yatra SMART choice hotels • Enjoy free cancellation and standardized prices throughout the year • Stay at Udaan Hotel Zambala Retreat, just 3 km from Padmaja Naidu Himalayan Zoological Park • Stay connected with free Wi-Fi at this retreat in Darjeeling • Choose from 24 well-equipped guestrooms with amenities such as room heater, wardrobe, and tea/coffee maker • Indulge in delicious meals at the in-house multi-cuisine restaurant • Convenient for both business and casual travelers with a business center, travel counter, and 24-hour room service • Explore nearby attractions - 11 km from Pandam Tea Garden, 20 km from Tiger Hill, and 1 km from Peace Pagoda • Close to transportation hubs - 1 km from Darjeeling Bus Stand, 6 km from Grum Railway Station, and 2 km from Siliguri and Takdah Bus Stand.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour security

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Medical Facilities Service

Newspaper

Power Back up

Sanitizer

Bell staff/porter

Room service

Common seating area

Tour/sightseeing desk

Restaurant

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Shuttle to local attractions

Package/Parcel services available

Printing services available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour security

Bathroom

CCTV

Doctor on call available

Fire safety compliant

Hotel safe deposit box (not room safe box)

Housekeeping services

Intercom

Laundry

Medical Facilities Service

Newspaper

Power Back up

Sanitizer

Bell staff/porter

Room service

Common seating area

Tour/sightseeing desk

Food & Beverages

Restaurant

Services

Airport shuttle service

Guest can Contact the hotel to arrange Airport, Train, Ferry, Ship Pick Up Service

Shuttle to local attractions

Package/Parcel services available

Printing services available

Business

Banquet Facilities

Business center

Conference Center

Guest Profile

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

Children allowed.

Unmarried couples are allowed.

Guests below 18 years of age allowed.

Bachelors are allowed.

Check-in instructions

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Certain hotels may have mandatory gala dinner charges for Christmas and New Year’s Eve, which, if applicable, are payable directly at the property during check-in.

Restrictions

Private parties or events are NOT allowed at the property.

Smoking NOT allowed within the premises.

Food from outside NOT allowed within the premises.

Payment Policies

Debit/ Credit Cards are not accepted.

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

All common areas are fully sanitized regularly.

All rooms are fully sanitized between two stays.

Property staff understands all hygiene guidelines.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg NOT allowed within the premises.

Alcohol consumption NOT allowed within the premises.

Others

Government aligned quarantine protocol being followed.

Property Rules

Guest Profile

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

See All

Guest Profile

Guests who have fever are not allowed.

Visitors NOT allowed within the premises.

Children allowed.

Unmarried couples are allowed.

Guests below 18 years of age allowed.

Bachelors are allowed.

Check-in instructions

Aadhar, Passport and Drivers License are acceptable ID Proofs.

Certain hotels may have mandatory gala dinner charges for Christmas and New Year’s Eve, which, if applicable, are payable directly at the property during check-in.

Restrictions

Private parties or events are NOT allowed at the property.

Smoking NOT allowed within the premises.

Food from outside NOT allowed within the premises.

Payment Policies

Debit/ Credit Cards are not accepted.

Safety & Security

All government COVID-19 guidelines for Food Hygiene followed.

All common areas are fully sanitized regularly.

All rooms are fully sanitized between two stays.

Property staff understands all hygiene guidelines.

Pet Policy

Pets NOT allowed within the premises.

Food & Beverages

Non-Veg NOT allowed within the premises.

Alcohol consumption NOT allowed within the premises.

Others

Government aligned quarantine protocol being followed.

₹3,013

₹6,293

52% OFF

+ ₹408 taxes / night

Earn 34 Reward Points

Flat ₹401.41 off included with coupon DOMSTAY

Select Rooms

OPTION 1

Partial Refundable

₹3,013

₹6,293

52% OFF

+ ₹408 taxes / night

Update Price

Earn 34 Reward Points

Flat ₹401.41 off included with coupon DOMSTAY

Amenities

Location

Limbugaon, Darjeeling, West Bengal, 734101

View on Maps

Ratings & Reviews

3.8/5

872 Ratings

Sagar Shivam Jaiswal

4/5

27 Dec, 2023

Located beside Darjeeling Station. Mall road and local market is at walkable distance. Rooms are clean and hygienic with all basic facilities. Service is up to the mark and staff is also courteous. Restaurant is also good with tasty food items in reasonable price. Overall perfect stay place for vacation.

Dinesh

1/5

27 Dec, 2023

For name sake, it is 3-star hotel. The rooms are bad. I stayed in room 307, it had a hole in the room where cold air was getting in 24x7. The room was freezing cold. The room heater was chargeable but the heater was faulty and it was not warming the room. The service was terrible. They will offer u buffet at a particular price but if they see more customers then they will say either the price has increased or the items are not available. They will treat u rudely. The location is worst, just infront of the railway station, so get ready to hear the train noise entire day. This hotel experience has totally ruined my northeast trip.

Radhika Sinha

1/5

26 Jan, 2024

The services of the hotel is very very poor.. Charges are very high in all aspects but the requirements of the customers are not considered. Hugely understaffed. Will never recommend anyone to this hotel.

Baishali Datta

1/5

9 Dec, 2023

SCAM ALLERT!!!!!!! Please be aware while booking this hotel.A huge Scam has been going on. Me and my friends had contacted the number provided in the chat section, we paid ₹4000 as advance payment for four rooms as per their instructions. Once the amount was paid they kept asked for more. We could sense something was wrong so we told them to cancel the booking and refund our money. But they verbally abused us refused and stopped receiving our phone calls.

Sagar Shivam Jaiswal

4/5

27 Dec, 2023

Dinesh

1/5

27 Dec, 2023

Radhika Sinha

1/5

26 Jan, 2024

Andre Kottek

2/5

1 Dec, 2023

This was the only accommodation of my whole trip, organised by my guide, that I refused to use. Staff were exceptionally nice, but the location is bad, right in the service area for the trains, constant Diesel fire outside with fumes; also trains always tooting so very loud. Room also had no window, not even kidding sadly.

Baishali Datta

1/5

9 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.