12 Bees Hotel

4.2/5(185 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

143

1/143

About hotel

Welcome to the magnificent 12 Bees Hotel, located at No. Int. S/N, Calle 12 Bis, QROO77710, Mexico. Immerse yourself in the beautiful Playa del Carmen as you make your way to the lively Quinta Avenida and the dazzling Main Beach, both within walking distance from the hotel. With 65 exquisitely designed guestrooms, each equipped with a flat-screen television and complimentary Wi-Fi, this hotel guarantees maximum comfort and convenience at an affordable price. Relax and unwind on the rooftop terrace, enjoying the breathtaking panoramic views. Indulge in a luxurious experience at the on-site hair salon or make use of the shuttle service to visit popular theme parks. The hotel's prime location also allows for easy access to must-see attractions such as the Nuestra Señora del Carmen Catholic Church and the Quinta Alegría Shopping Mall. Traveling for work? Look no further. The 12 Bees Hotel offers a fully equipped business center, limo/town car service, and conference space to meet all your professional needs. With a 24-hour front desk and a cruise ship terminal shuttle, your stay at this hotel will be hassle-free. After a busy day of exploring, satisfy your hunger at BEEBAR, the chic and vibrant bar and lounge offering a variety of delicious dishes for lunch, dinner, and brunch. Be sure to attend the complimentary reception held on select days to socialize and unwind with fellow guests. The perks continue with Playa del Carmen Main Beach and popular attractions like Xcaret Eco Theme Park and Xplor Theme Park just a stone's throw from the hotel. And with Cozumel International Airport only 21.8 kilometers away, your journey to and from the hotel will be smooth and easy. So why wait? Book your stay at 12 Bees Hotel room prices and experience the magic of Playa del Carmen. Don't forget to book your room online at the 12 Bees Hotel website for an effortless and seamless experience.

Highlights

• Perfectly located in the heart of Playa del Carmen, just a 15-minute walk from Quinta Avenida and Playa del Carmen Main Beach • Only a short distance away from popular tourist attractions such as Nuestra Senora del Carmen Catholic Church and the 3D Museum of Wonders • Enjoy comfortable stays in one of our 65 well-equipped guestrooms, complete with free Wi-Fi and cable TV • Stay refreshed with daily housekeeping services and enjoy the convenience of an in-room desk • Take in stunning city views from the rooftop terrace and make use of our free Wi-Fi and hair salon • Ideal for both casual and business travelers, with great amenities such as a business center and limo/town car service • Catch a shuttle to nearby theme parks or take advantage of our proximity to the airport and railway station • Indulge in delicious meals and drinks at the hotel's bar and lounge or grab a quick bite at the coffee shop • Unwind at the complimentary reception and make use of conference space for events and meetings.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Bell staff/porter

Accessible parking

Designated Smoking Areas

Terrace

Coffee/tea

Transportation

Beauty Shop/Salon

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Bell staff/porter

Accessible parking

Designated Smoking Areas

Terrace

Food & Beverages

Coffee/tea

Services

Transportation

Beauty Shop/Salon

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Essential workers only - NO.

No alcohol allowed onsite.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Alcohol is not permitted at this property..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests must transfer via Shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Essential workers only - NO.

No alcohol allowed onsite.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Alcohol is not permitted at this property..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹2,685

₹3,889

31% OFF

+ ₹706 taxes / night

Earn 33 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹2,685

₹3,889

31% OFF

+ ₹706 taxes / night

Update Price

Earn 33 Reward Points

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.2/5

185 Ratings

Anthony Hinojos

4/5

30 Jan, 2024

Clean rooms with great A/C. Rooftop pool with a little bar/restaurant. They do a great job refreshing and cleaning the room everyday. The location is ideal. Away from the loud tourist trap yet close to some great restaurants.

Forgaz Foggoz

2/5

1 Jan, 2024

Location is nice and close to the really big outlet here in PDC. The rooms were so tight it felt like a prison. The towels were a dirty white showing how old everything was. The window in the rooms doesn’t open so it feels very claustrophobic. There is this smell of humidity that never seems to get better for some reason but maybe it’s just like that everywhere. If I could take pictures of the stains on the bedsheets I would but they changed them before I could. I left a couple napkins below the bed to see if room service actually does clean everything and surprise, they were still there. I just wanted a clean hotel and this did not deliver. I could’ve handled everything else but the hotel not being clean was the one thing I couldn’t handle

Penelope Renaud

2/5

10 Jan, 2024

We slept so badly, the room is not soundproof at all (we could hear the neighbor's phone ringing). It smelled bad and the room was not clean. The shower was leaking and there was water all over the floor whenever we used it. The employees only spoke Spanish and understood nothing. Very disappointed! The only nice thing is the pool and the locked room for bag drop.

Ina Rittershofer

3/5

7 Nov, 2023

Nothing special but definitely okay to spend one or two nights. If you will arrive after 6pm, you need to get a confirmation for the late check-in - otherwise they will cancel your reservation. Room was nothing special, but big enough for 2 people. Shower was a little bit challenging due to the very hot water. Unfortunately we could find a hair on the bed. Location is very good. 2min to Walmart, 1min to a bank, 3 block to the main road in playa del Carmen & 1 block to ADO Alterna station. Service is super friendly and speaks very good englisch.

Anthony Hinojos

4/5

30 Jan, 2024

Forgaz Foggoz

2/5

1 Jan, 2024

Penelope Renaud

2/5

10 Jan, 2024

Ina Rittershofer

3/5

7 Nov, 2023

Klára Kořínková

3/5

28 Dec, 2023

The whole room needs a new painting, it felt dirty. It was super noisy during the night. People playing music, moving the furniture, singing, shouting. The stuff was very nice and the breakfast was very good, though.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.