AC Hotel Aitana by Marriott

4.3/5(835 Reviews) rating

4 Star Hotel locationPin

Madrid, Community of Madrid

127

1/127

About hotel

Discover the ultimate Madrid experience at AC Hotel Aitana by Marriott, an exceptional 4-star hotel nestled in the highly sought-after Chamartín district. Immerse yourself in the vibrant energy of the city with unbeatable access to Santiago Bernabéu Stadium, which is only a one-minute drive away. Whether you're a sports enthusiast or a music lover, our convenient location makes us the top choice for all. Plus, with easy access to must-see attractions like Gran Via Street, Puerta del Sol, and Plaza Mayor, you can make the most of your stay at our hotel. Indulge in a comfortable and stylish stay in one of our 111 well-appointed guestrooms. Each room features modern amenities such as a minibar, flat-screen TV, and complimentary Wi-Fi, ensuring all your needs are met. Choose from a variety of rooms, including premium options with breathtaking city views, for a rejuvenating and relaxing experience. Our private bathrooms offer refreshing showers, complimentary toiletries, and hair dryers for your convenience, while safes and desks provide added security and productivity. Stay on top of your fitness routine with our 24-hour fitness center, equipped with the latest equipment. Keep in touch with loved ones and stay connected with work using our complimentary Wi-Fi, and rely on our concierge services for any assistance or recommendations during your stay. Business travelers can take advantage of our top-notch business center and dry cleaning/laundry services, making their trip hassle-free. We also offer parking for a fee, ensuring your travels are seamless. Start your day off right with a scrumptious breakfast at our on-site restaurant or grab a quick bite from our snack bar/deli. In the evenings, unwind and relax at our bar/lounge with a refreshing drink in hand. And don't forget to fuel up for your day of exploration with our delicious daily buffet breakfast, available for a fee. For easy travel, our recommended airport, Adolfo Suarez Madrid-Barajas Airport (MAD), is only 14.9 km away. Don't miss out on experiencing the best of Madrid at affordable AC Hotel Aitana by Marriott room prices. Book your stay with us now and take advantage of our online booking system. Let us make your trip to Madrid an unforgettable one. Conveniently located at Paseo de la Castellana, 152, Madrid28046, Spain.

Highlights

• Located in prestigious Chamartín neighborhood • 1-minute drive to Santiago Bernabéu Stadium and 7 minutes to Gran Via Street • Variety of room options, including 111 guestrooms with modern amenities • Range of budget-friendly to luxury options • 24-hour fitness center for guests to stay active • Complimentary wireless internet access and concierge services • Business center, dry cleaning/laundry services, and self parking available onsite • Adjacent to Paseo de la Castellana and Azca Financial District • Short distance (1.2-3.5 km) to popular business and tourist attractions • Easy access to airport and railway station, only 14.9 km from Adolfo Suarez Madrid-Barajas Airport.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

111

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Concierge desk

Baby Sitting / Child Services

Breakfast available

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹21,979

₹24,512

10% OFF

+ ₹2,102 taxes / night

Earn 240 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹21,979

₹24,512

10% OFF

+ ₹2,102 taxes / night

Update Price

Earn 240 Reward Points

Amenities

Location

Chamart�n, Madrid, Community of Madrid, 28046

View on Maps

Ratings & Reviews

4.3/5

835 Ratings

Luc

5/5

26 Jan, 2024

Perfect solution for a business stay in Madrid Convenient place. Superior rooms are well equipped . The very small bottle of water might not match with the price of the room . Breakfast simple but good Reception staff very professional

Helder Toste

4/5

3 Jan, 2024

The rooms were nice, service was great and efficient, location worked well for us since we were visiting the areas north of Madrid for a few days and it’s close to the airport. To the point breakfast costs money and you only get a discount as ambassador. Not ideal but we made due.

GodFirst “Handsome D”

1/5

27 Nov, 2023

Terrible experience one of the worst stays I have ever had. The staff was rude. Especially Cristiana who I believe was the manager and Jose who works in the kitchen. They seem like they hate their job and it really shows in the details. Their costumer service is the worst I have ever experienced in all of Europe. Do not stay here, you have been warned. There are plenty of hotels in Madrid where the staff is welcoming and serviceable. Marriott they are giving your brand a bad name.

Chris Briggs

2/5

14 Nov, 2023

Clean rooms. Nice lobby with good earthy tunes as noted by others. Customer service is prescriptive, basic but lacks reasonable accommodation. As Ambassador Elite, there was no recognition or conversation; as a matter of fact because I was late, it was presumed a no show. On top of the issues I would expect breakfast to be free for the starts, but it’s not - as m others have noted. Not even sure they recognize the difference between Platinum (which should get breakfast) and Ambassador Elite (which should at least get something other than a free random points). Rooms lacked air conditioning as it was “too cool” outside. I was advised to “open the window” but kept up by the garbage trucks running along the street during the night. While I wanted to enjoy this hotel, it was just a tough sell at 300+ Euros per night.

Luc

5/5

26 Jan, 2024

Helder Toste

4/5

3 Jan, 2024

GodFirst “Handsome D”

1/5

27 Nov, 2023

Chris Briggs

2/5

14 Nov, 2023

sheheryar tariq

5/5

30 Sep, 2023

A little further away from downtown, but it's priced right. Rooms are spacious property is really well kept and clean. If you don't mind taking the metro or cabs this is a good place to stay while in Madrid, Spain

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.