AC Hotel by Marriott Manchester City Centre

Pretty average. Booked here to stay in town for a show as you 9/10 know what you’re likely to get. Definitely paying for location (walking distance to arena), over quality. There is A LOT of noise from works surrounding the hotel, and the rooms/bathroom in particular on the smaller side. The staff were pleasant enough, and helpful when we needed something . My only complaint is with something we witnessed.. The bar/restaurant that adjoins is a nice spot for a night cab. This we were doing when an extremely drunk, very distressed gentleman was having issues and needed a place to rest his head. He paid, kept apologizing as he could barely stand, before coming to the bar… where was the served a straight double brandy of which he downed… We made the comment that we didn’t think he needed anymore and we got - late night in Manchester.. we left not long after this, and I can only assume he was allowed more alcohol. I appreciate everyone has their job, but it just felt like a lack of responsibility from the bar staff, as he could’ve so easily gotten himself hurt, hurt others, or gotten into trouble. Stayed with us the next day, so just hope the guy was ok, and definitely a policy I think the hotel should review.

A Disappointing Experience at AC Marriott Manchester City I recently had the unfortunate experience of staying at AC Marriott Manchester City, and I feel compelled to share my disappointment and frustration with the hope that it will lead to improvements in their services. My stay at this hotel was meant to be a special celebration for our one-year anniversary, but it quickly turned into an upsetting ordeal. Upon entering our room, we were met with unsanitary conditions in the bathroom that were nothing short of appalling. To our shock, we discovered urine and feces on the toilet seat – a shocking and unacceptable violation of even the most basic cleanliness standards. This not only tainted the ambiance of the room but also posed a serious health concern. Such a lapse in cleanliness is inexcusable and marred what should have been a special occasion. Regrettably, the disappointing experience didn't end there. The behavior of the hotel staff exacerbated our negative experience. The staff members we interacted with were shockingly rude and dismissive. When we raised our concerns about the unsanitary bathroom conditions, we were met with disbelief and skepticism, as if our observations were unworthy of consideration. This lack of trust and professionalism is deeply disheartening and severely undermines the integrity of this establishment. Even more distressing was the response we received when we simply requested an apology as a courtesy for the distress we had endured. The staff member's (Rachel) response, was not only unapologetic but also disrespectful. It is inconceivable that a hospitality establishment would treat its guests in such a callous and uncaring manner. Our stay was intended to celebrate our first anniversary, but it turned into a profoundly disappointing and disheartening experience. Our concerns were not taken seriously, and our celebration was ruined due to the lack of cleanliness and courtesy at this hotel. Instead of enjoying a special meal, we were sent to inspect six different rooms with a staff member present, as if our integrity was in question from the start. To our dismay, every room we inspected had issues, ranging from unsanitary bathroom conditions to bed linens stained with blood or pubic hair. It is our sincere hope that AC Marriott Manchester City addresses these issues promptly and takes the necessary steps to prevent such incidents from occurring in the future. Trust, cleanliness, and customer service are paramount in the hospitality industry, and it is imperative that this establishment upholds these standards.