AC Hotel by Marriott Miami Airport West/Doral

While waiting in line, I saw the previous customer receiving courteous and professional service, which initially gave me a positive impression of the establishment. However, my experience was different. When it was my turn to check in, I was met with an unwelcoming attitude from the staff member (I'd rather not mention her name on here). I felt as if I were a bother rather than a valued guest. Upon receiving my keys, I was met with nothing but a bad attitude, and unlike other guests, I was not given any information about the hotel's layout, amenities, or even directions to the elevator; instead, after an awkward silence while I waited for this standard information, all she asked was, "Do you need anything else?".

***Edit: based on the response, no where in my review did I say the 4pm wasn’t acknowledged, I said a later check out wasn’t granted. Our flight was at 10pm we have small children and asked for a couple hours more, if I remember correctly we asked for either 5pm or 6pm. We have been granted this before. We have even payed additionally for it. Because we felt so uncomfortable and unwelcome we left half hour prior to the 4pm, and decided to just bite the bullet and wait it out in the airport. The front desk staff and I’m thinking it was indeed the manger herself who was just rude in her demeanor and her tone in speaking with us, like if she didn’t want to work. As far as the room please do check it, the room was number 311. Didn’t even bring it to her attention because we preferred to avoid the eye roll. End of edit*** Terrible customer service at the front desk. The room smelt horrible, like if someone urinated on the vent for the AC system, it was gross. My husband has platinum elite status with Marriott and is a night away from Titanium status and let me tell you that made no difference with this staff. We got treated as if we were a bothersome to the front desk. She didn’t wanna be flexible and help us out with a later check out, and yes I understand it’s based on availability, let me tell you, the place was dead for a weekend we had a late flight and they could have done something to be helpful. Overall a really disappointing experience with this spot. Great location just horrible service. We tried speaking with 2 different women and they were both really discourteous.