ACES Hotel Kuala Lumpur

3.8/5(80 Reviews) rating

3 Star Hotel locationPin

Kuala Lumpur, Selangor

1/69

About hotel

Discover the heart of Kuala Lumpur at ACES Hotel. Our prime location at Level 5, Complex Kotaraya, puts our guests at the center of the bustling city, surrounded by top attractions like the popular Mid Valley Megamall and the vibrant NU Sentral. Experience true convenience and comfort at an affordable price, with our ACES Hotel Kuala Lumpur room prices. Our 68 spacious and elegant guestrooms offer a home-away-from-home experience, designed to cater to the needs of every traveller. Stay connected with complimentary Wi-Fi, refresh yourself with invigorating showers in the en-suite bathrooms, and let our dedicated housekeeping team ensure a tidy and comfortable stay every day. Step outside our hotel and immerse yourself in the vibrancy of Kuala Lumpur. Visit the prestigious University of Malaya, take a leisurely stroll in the lush Perdana Botanical Gardens, or admire the iconic National Mosque - all just a stone's throw away from our hotel. And for guests flying in, both the Kuala Lumpur International Airport and Subang Airport are easily accessible from our hotel. Simply book your stay with us online and experience the utmost convenience with our "Book ACES Hotel Kuala Lumpur Online" option. At ACES Hotel, we understand the needs of our guests, whether they're here for business or leisure. That's why we offer an array of business amenities, including dry cleaning/laundry services, a 24-hour front desk, and convenient self-parking. Let us take care of your needs while you enjoy the best of Kuala Lumpur with our affordable accommodations. Don't settle for a mediocre stay in Kuala Lumpur. Elevate your experience with ACES Hotel Kuala Lumpur. Book your stay with us today and discover the perfect blend of convenience, comfort, and modern amenities.

Highlights

• Budget-friendly hotel near Mid Valley Megamall • Close to NU Sentral and Kuala Lumpur Sentral • Within walking distance to Bangsar Village and nearby temples • Located in a convenient area for both casual and business travelers • Air conditioned, WiFi accessible rooms with daily housekeeping • Dry cleaning and luggage storage services available • Free self parking (subject to charges) • Only 3.4 km from Kuala Lumpur Sentral airport, 2.3 km from Mid Valley Megamall airport and close to public transportation • Perfect for tourists exploring the city and for business professionals needing a comfortable stay • A mix of luxury, boutique, and budget options available for all types of travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Locker Room

Smoke-free property

Banking services

Shopping mall

Beauty Shop/Salon

Show all Amenities

General Amenities

24-hour front desk

Locker Room

Smoke-free property

Banking services

Shopping mall

Services

Beauty Shop/Salon

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Masks are compulsory at the property.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Masks are compulsory at the property.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹2,427

₹3,227

25% OFF

+ ₹375 taxes / night

Earn 28 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,427

₹3,227

25% OFF

+ ₹375 taxes / night

Update Price

Earn 28 Reward Points

Amenities

Location

Jalan Tun Tan Cheng Lock, Kuala Lumpur, Selangor, 50050

View on Maps

Ratings & Reviews

3.8/5

80 Ratings

T L

4/5

19 Jul, 2023

It’s inside a old building,on the top 5th floor, very new hotel, room is big enough, I am lucky to have a room with window, bed is comfortable,very quiet in the room,I slept well,front desk is very nice. It’s worth the price,but notice that lots of rooms with no window.

れん（Ren）

1/5

3 Apr, 2023

Pros: 1. Good location, pas di sebrang petaling street market 2. They provide washing machine and ironing board for self service laundry 3. Water dispenser disediakan untuk free flow hot and cold water. So bring your own bottle or tumbler if you’re planning to stay here Cons: 1. The hotel is on the 5th floor of an old shopping mall, dan untuk menuju elevator yang ada di ground floor mall ini harus jalan kurang lebih 100 meter ke arah belakang (ada gang kecil di luar mall) dan harus naik tangga untuk menuju ke elevator tsb. So if you travel with an elderly and you bring big luggage, this hotel is not for you. I happen to travel with my mother and we bring 2 luggage, it was so inconvenient for us to drag the luggage by stairs (no ramp). 2. The hotel security staff are not friendly and not helpful at all. They didnt bother to offer help when they saw me and my 72 year old mother yang lagi kesulitan bawa koper sambil nahan pintu ke lobby. They just sit there, unbothered. 3. The hotel reception when we checked in, the guy with dyed hair and glasses was also unfriendly and unbothered to us, his face expression says it all (we are the guests, he is the hotel staff. I don’t get the logic of his attitude). 4. Air panas di shower kamar kami tidak panas, so I asked them to check. Apparently it was broken and cant be fixed so they suggest to change room. I was like, how come the maintenance guy didnt check the room before admitting new guest. This was also inconvenient because we already settled in the room and had to move our stuff to the new room.

Francisco S

1/5

11 Jul, 2023

The worst hotel I have been in asia. if you want to have a bad experience, you can go. Dirty, bad smell, stains on the towels and sheets.

Mohd Faris Fauzi

5/5

7 Sep, 2022

Not sure why others had bad experience in this hotel, maybe different room has different experience. But I hv lucky got clean room, bathroom, pillow and bed was okay, everything is fine for me, at least the room not look 'usang'. But I wish the hotel should provide some clothes hanger, not sure if my room only doesn't provided or not. Definitely will come again.

Michelle Cheong

2/5

11 May, 2022

I’ve stayed here twice. Overall the location is great to be at a closer walking distance to Chinatown. The facilities look quite new, as I understand they opened during MCO. However, on my first stay, there was an off putting smell coming from one of the pillow sheets, which I did not give much thought to, just decided to avoid using that pillow, perhaps the bedding/room has been left unused for awhile. On my second stay, the toilet had an awful smell, I suspect some issues with the plumbing. But the building is fairly old, so I can understand. But worse of all is the staff who are unfortunately very slow and incompetent in service, checking in definitely took longer than necessary, with excuses like not being able to find my booking confirmation, taking their time to re-key in details, needing payment in cash as their card payment system couldn’t work. This was not a one-off incident, as all of this has happened both times I’ve stayed here and with different staffs on duty too! There was also a fire alarm testing during my recent stay, which the staff did not bother to inform me of during my stay. When I had to abruptly left my room to check on the alarm, the staff simply brushed off my concerns without providing any actual explanation for the blaring alarm. Overall seems like a disappointing effort from a reputable parent company for an otherwise great location and fairly new hotel in the area. Side note: parking is using tng (cashless) for a flat rate of rm10 per stay, so remember to take your tng card along with you and ask for the waiver from the reception during your check out (which also takes awhile for them to do).

T L

4/5

19 Jul, 2023

れん（Ren）

1/5

3 Apr, 2023

Francisco S

1/5

11 Jul, 2023

The worst hotel I have been in asia. if you want to have a bad experience, you can go. Dirty, bad smell, stains on the towels and sheets.

Mohd Faris Fauzi

5/5

7 Sep, 2022

Michelle Cheong

2/5

11 May, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.