ACK Guesthouse Nairobi

4.1/5(766 Reviews) rating

3 Star Hotel

1/59

About hotel

Make ACK Guesthouse Nairobi the starting point of your Nairobi adventure and discover the beauty and excitement of this bustling city. Located on Bishop Road in the lively Kilimani neighborhood, our hotel offers easy access to the city's top attractions, such as the stunning Uhuru Park and the majestic Nairobi National Park. Our hotel features 60 well-appointed guestrooms with modern amenities, including free Wi-Fi, cable TV, and a refrigerator, ensuring a comfortable and enjoyable stay. With the option for private balconies or patios, relish in breathtaking views of the city right from your room. Unwind in our lush garden or on the terrace with a refreshing beverage, and let our concierge services, dry cleaning and laundry services, and 24-hour front desk take care of all your needs. For business travelers, our fully equipped business center is at your disposal. Indulge in a delicious meal at our on-site restaurant or enjoy the privacy and convenience of room service. Plus, start your day with a complimentary continental breakfast, served daily to fuel your explorations of the city. Conveniently located near popular landmarks such as Nairobi Gallery and National Assembly Building, immerse yourself in the vibrant culture and history of Nairobi. Our hotel is easily accessible for those traveling via Jomo Kenyatta Intl. Airport or Nairobi (WIL-Wilson). With our friendly and knowledgeable staff, we promise to make your stay at ACK Guesthouse Nairobi a memorable one. Book your room now and discover the perfect combination of comfort and affordability at our exceptional hotel. Don't forget to take advantage of our affordable ACK Guesthouse Nairobi room prices and book ACK Guesthouse Nairobi online for the best deals.

Highlights

• Convenient location near Nairobi Hospital • Within 15-minute drive from Nairobi National Park • 60 guestrooms featuring refrigerators • Complimentary wireless Internet access • Private balconies or patios in rooms • Cable programming available • Walking distance to Uhuru Park (0.5 km) • Near Nairobi Railway Golf Club (1.4 km) • Terrace and garden with BBQ facilities • Complimentary continental breakfast served daily • Business amenities: business center and 24-hour front desk • Airport shuttle available (surcharge) • Free self-parking on site • Catering to both casual and business travelers • Luxury, boutique, and budget options available

Quick Facts

Check-In

10:00 AM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Snack bar

Terrace

Concierge desk

BBQ/Picnic area

Airport shuttle service

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Snack bar

Terrace

Concierge desk

Activities

BBQ/Picnic area

Services

Airport shuttle service

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

Pet Policy

Service animals not allowed.

Pets not allowed.

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Amenities

Location

Nairobi

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Ratings & Reviews

4.1/5

766 Ratings

Thalia Venieri

5/5

24 Oct, 2023

Close to the center but quiet at the same time. Nice garden to relax, friendly staff, big rooms, restaurant and cafe. Great value for money.

Irene Jemima

5/5

11 Aug, 2023

Very accessible especially from Nairobi city center. It's like a 2 minute drive from town to ACK. Safe and secure area

Kiflemariam Yehuala

4/5

21 Nov, 2023

Quite and neat rooms to sleep. Pocket friendly. Moderste service. No alcoholic beverage.

Thalia Venieri

5/5

24 Oct, 2023

Close to the center but quiet at the same time. Nice garden to relax, friendly staff, big rooms, restaurant and cafe. Great value for money.

Irene Jemima

5/5

11 Aug, 2023

Very accessible especially from Nairobi city center. It's like a 2 minute drive from town to ACK. Safe and secure area

Kiflemariam Yehuala

4/5

21 Nov, 2023

Quite and neat rooms to sleep. Pocket friendly. Moderste service. No alcoholic beverage.

Kasaya Kasaya

5/5

17 Dec, 2023

Serene, Clean, friendly staff and easy access to Nairobi CBD

3/5

15 Nov, 2023

I don't think they are serious about the restaurant. Very lax service & overpriced 😨

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.