Aira Boracay Hotel

Very nice hotel. Good value for money. And on top a wonderful service at the front desk to accommodate our requests. Always looking for solutions and doing so with a smile. I would recommend

My husband and I recently stayed at Room 202 in this hotel, and our experience was far from satisfactory. Prior to booking, we explicitly communicated our need for a stable internet connection due to remote work requirements. We were assured that the Wi-Fi was fast and reliable, but the reality was quite the opposite. Upon checking in, we immediately noticed frequent disconnections, making it nearly impossible to use the internet. We approached the management to address the issue, but instead of a resolution, we were told it was the first time they had heard of such a problem. Frustrated, we suggested having it checked the next morning, but to our dismay, no one came to resolve the issue. The following day, we contacted the hotel again, expressing our dissatisfaction. Unfortunately, the promised resolution was still absent. Adding to our disappointment, the breakfast served was subpar, with the beef tapa being excessively tough to chew. Deciding that we could not endure the remaining days with such poor service, we chose to cancel the rest of our stay. Upon requesting a 30-minute late checkout for our convenience in finding another hotel, the manager callously denied our request, citing other guests checking in, even though the hotel was far from fully occupied. What appalled us the most was the lack of apology, empathy, or any form of effort to rectify the situation. Despite our unpleasant experience, the management seemed indifferent to our inconvenience. We would strongly advise against staying at this hotel, as the unsatisfactory customer service left a lasting negative impression. Our expectations for a comfortable and productive stay were clearly not met, and we regret choosing Aira for our visit to Boracay.