Alpen Ville Hotel

4.6/5(156 Reviews) rating

3 Star Hotel

1/75

About hotel

Welcome to Alpen Ville Hotel, a luxurious retreat in the heart of Almaty, Kazakhstan. Situated in the prestigious Bostandyk District, our hotel offers discerning travelers a unique blend of modern sophistication and historic charm. From the moment you arrive, you will be captivated by the architectural elegance and interior design that define our property. Each of our 28 air-conditioned rooms features a kitchen, flat-screen television, and complimentary wireless Internet access, ensuring a comfortable stay for every guest. Our attentive housekeeping team ensures that your room is always pristine and inviting. As you explore the hotel, you will discover a range of amenities designed to enhance your experience. Relax and rejuvenate in our sauna and fitness center, or take advantage of our complimentary wireless Internet access and tour/ticket assistance. Our on-site restaurant offers a delectable menu of local flavors and international cuisine, while the bar/lounge and poolside bar provide the perfect setting to unwind at the end of the day. For those looking to host events or meetings, our hotel offers dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is available for a surcharge, and free self-parking is provided for your convenience. Alpen Ville Hotel is ideally located within a 10-minute drive of iconic landmarks such as First President of Kazakhstan Park, National Museum of Kazakhstan, and Presidential Palace. Explore the vibrant culture and attractions of Almaty, from the Central State Museum to the Almaty Central Stadium. Whether you are visiting for business or leisure, our hotel offers the perfect base for your stay. But don't just take our word for it - hear what our guests have to say. 'My stay at Alpen Ville Hotel was truly unforgettable. The attention to detail and personalized service made me feel like a VIP,' raved one satisfied visitor. 'The luxurious accommodations and world-class amenities exceeded my expectations,' praised another. Book your stay at Alpen Ville Hotel online today and experience the ultimate in luxury and hospitality. We look forward to welcoming you to our exquisite retreat in Almaty, Kazakhstan..

Highlights

• Well Situated in Almaty's Bostandyk District, just a 10-minute drive from key attractions like First President of Kazakhstan Park and Respublika Alanghy. • The hotel offers 28 air-conditioned rooms with fully equipped kitchens, flat-screen TVs, and complimentary Wi-Fi for a comfortable stay. • Explore nearby landmarks such as the National Museum of Kazakhstan, Presidential Palace, and Central State Museum within a short distance from the hotel. • Enjoy recreational facilities including a sauna, fitness center, and tour/ticket assistance for a well-rounded experience. • Business amenities like dry cleaning services, a 24-hour front desk, and laundry facilities cater to corporate travelers' needs. • Indulge in delicious meals at the on-site restaurant or opt for room service, complemented by a bar/lounge and poolside bar for relaxation. • Start your day with a continental breakfast available daily for a fee, ensuring a satisfying start to your mornings. • The nearest major airport, Almaty (ALA-Almaty Intl.), is conveniently located 23.5 km away for easy access to and from the hotel.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

On-Site parking

Banking services

Sauna

Pool Table

Breakfast available

Airport shuttle service

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

On-Site parking

Banking services

Sauna

Activities

Pool Table

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Sanatornaya Street, Almaty, 050023

View on Maps

Ratings & Reviews

4.6/5

156 Ratings

Karina McFall

5/5

11 Nov, 2022

The place is nice. Came in late for breakfast, so can't say how it was😅

One “流浪者” Jay

4/5

24 Oct, 2023

This place is quite relaxing. It is surrounded by woods and there is a football field nearby. People train here every day. It is very relaxing to take a walk here. The room I stayed in has two people sharing a bathroom. The wif signal is really poor. I recommend you apply for a mobile phone card yourself. The waiter's service is really great and he solved a lot of problems for me.

Kseniya Rogozhnikova

4/5

12 Jul, 2023

Stayed at the hotel for two nights. A big plus is that the pool is included in the room price. The water in the pool is warm and very comfortable. Children did not climb out of the water; there were fewer people on weekdays. Of the minuses - for a child under six years old you need to pay 3000 tenge extra for breakfast, this came as a surprise

Karina McFall

5/5

11 Nov, 2022

The place is nice. Came in late for breakfast, so can't say how it was😅

One “流浪者” Jay

4/5

24 Oct, 2023

Kseniya Rogozhnikova

4/5

12 Jul, 2023

Ruslan Salov

5/5

26 Nov, 2022

A very beautiful and pleasant place to relax, the hotel itself is located in an ecologically clean area, the service is at the highest level, the staff is very polite. The best impressions remain! Thank you so much for the warm welcome!

Svetlana Yelefteriadi

5/5

7 May, 2022

We liked everything, we came with our children to the competition. The location is gorgeous, fresh air and birdsong... Beautiful area. The food is normal, no frills. Service is ok. Thank you, I would like to come back again.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.