Aone Hotel Jakarta

Some staff were helpful but hotel management need to do their job. 1. Arrived at 3pm and told room not ready and asked to wait. But receptionist changed shift n message not passed. So waited for 40 mins to get our room. 2. Toilet dirty and marks all over the basin! Disgusting... shower room dirty and can see molds at the edges. 3. Shower room door cant be closed and bloody rain shower not working 4. Room is dusty which you can literally see layers of dust. Wondered why we were waiting for the cleaners to do piss poor job. 5. Uncomfortable beds and can see stains. Definitely will not be back!

Booked 2 junior suites, one non-smoking and the other one smoking. However, one of the suites wasn't available on the day we arrived, and I was offered to pay just a bit extra to be upgraded to the panoramic room. I took the offer, and it did not disappoint. While the junior suite was spacious, it did not have a great view of the city. The view from the panoramic room was quite stunning, especially at night. So it was really worth the price. Pros: 1.Location, location, location. Lots of eateries and cafes within walking distance. Tip: go to Sarinah plaza food court to find wide variety of traditional Indonesian culinary from different regions with affordable price. Although I find the street food vaganza on Jalan Sabang quite fascinating, it was dominated by satay, nasi/mie goreng and seafood stalls. 2. Breakfast has a nice home-cooked meal taste to it, which was very pleasant. 3. Both the junior suite and panoramic suite were quite spacious, and the AC worked perfectly. Cons: oh, so many..... 1. while the housekeeping and restaurant staff were mostly polite and friendly, I could not say the same about the others. Mostly they didn't acknowledge the guests, not even try to greet us when we walked in and out of the lobby. No doorman, and I didn't really see security all the 5 days I was there. The service is far below any 4-star hotels I've stayed at before. 2. The bath tub was unnecessarily high. My sister and I bumped our knees multiple times while getting in and out of it. It is not safe for children and elderly people. 3. The pool is tiny and located right next to the open smoking area. Not sure how the hotel management seem to think that it's okay to let people smoke in a public area where children and (possibly) pregnant women are present. We decided not to swim because we just couldn't risk our health. 4. The "cooler" in our suite was not working. It was warm and a bit smelly. 5. Pillow cases and bedding all looked worn and had visible stain on them. We had an okay stay at the hotel. Will we be recommending it? Definitely not, unless you're looking for a great view from the panoramic suite (with a rather affordable price). Otherwise, do not expect a 4-star anything from this supposedly 4-star hotel.