Arkana 9 Suites Group Amber - Capital O

4.2/5(20 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Arkana 9 Suites Group Amber - Capital O entrance

1/51

About hotel

Arkana 9 is a luxurious boutique hotel located in Playa del Carmen, Mexico, offering discerning travelers a unique blend of modern sophistication and historic charm. Situated within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach, Arkana 9 boasts 8 air-conditioned rooms featuring elegant kitchenettes with full-sized refrigerators/freezers and microwaves. Guests can enjoy complimentary wireless Internet access, cable programming, safes, and minibars, with daily housekeeping services ensuring a comfortable stay. The hotel's prime location provides easy access to iconic landmarks such as Mario Villanueva Stadium Madrid, Guadalupe Church, and Quinta Alegría Shopping Mall. For those seeking relaxation, Arkana 9 offers an outdoor pool, terrace, and garden, while business travelers can take advantage of dry cleaning/laundry services and luggage storage. The nearest airports, Cozumel Intl. Airport and Cancun Intl. Airport, are conveniently located within driving distance. Arkana 9's state-of-the-art spa and wellness center, exquisite dining options, and personalized service ensure a memorable experience for every guest. Whether you're looking to unwind by the pool or explore the vibrant local culture, Arkana 9 is the perfect destination for your next getaway. Book Arkana 9 online now to experience the ultimate in luxury and relaxation at Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, QROO77720, Mexico..

Highlights

• Conveniently situated in Playa del Carmen (Zazil-ha), Arkana 9 is a short 15-minute stroll from Quinta Avenida and Playa del Carmen Main Beach. • Explore nearby attractions like Mario Villanueva Stadium Madrid (0.9 km), Mamitas Beach (1 km), and Guadalupe Church (1.1 km) for a taste of local culture. • Enjoy the comfort of 8 air-conditioned rooms with kitchenettes, including full-sized fridges, microwaves, and complimentary Wi-Fi for your convenience. • Unwind by the outdoor pool, take in the scenic views from the terrace and garden, or stay active at the 24-hour fitness center. • Indulge in a variety of dining options, from a rooftop restaurant to a cozy cafe, offering a range of culinary delights to suit every palate. • Benefit from business amenities such as dry cleaning/laundry services and luggage storage for a hassle-free stay. • Immerse yourself in the vibrant atmosphere of Playa del Carmen, with attractions like Quinta Alegría Shopping Mall, Nuestra Senora del Carmen Catholic Church, and Riviera Gran Casino just a short distance away. • Easily accessible from Cozumel Intl. Airport (36.3 km) and Cancun Intl. Airport (54.4 km) for seamless travel arrangements. • Experience a blend of relaxation and adventure with proximity to Playa del Carmen Main Beach, Central Square, and the 3D Museum of Wonders. • Elevate your stay with personalized concierge services, exclusive spa treatments, and sustainable practices that set Arkana 9 apart from the rest.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

Smoke-free property

Show all Amenities

General Amenities

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests can access their accommodation through a private entrance.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests can access their accommodation through a private entrance.

Pet Policy

Pets not allowed.

₹3,000

₹7,733

61% OFF

+ ₹914 taxes / night

Earn 39 Reward Points

Flat ₹559.13 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹3,000

₹7,733

61% OFF

+ ₹914 taxes / night

Update Price

Earn 39 Reward Points

Flat ₹559.13 off included with coupon INTSTAY

Amenities

Location

Zazil ha, Playa del Carmen, Quintana Roo, 77720

View on Maps

Ratings & Reviews

4.2/5

20 Ratings

Mirel Cocosila

5/5

28 Dec, 2021

As I spent 2 weeks here I moved on through 3 studios as they became available. The building is new and the apartments are nicely furnished. Some bedside lamps would really be nice. The top "penthouse" studio is the nicest as it has its own terrace 2 baths and it's huge. Also its entry door is right near the elevated pool. The sound insulation of the windows is not that great and the ground floor units are too dark if you want to spend some time inside during the day. The location is not fully central, but it is a compromise between the noisy touristy area and the local neighborhood. Still in walkable distance from the hot areas and the beach.

Elena Cocosila

4/5

21 Jan, 2022

PRO: Apartments are nice and spacious with all the utilities. We first got no. 3 from ground floor, but it was super dark inside for us, as we were working from home and also did not had a table but a bar. Staff was friendly enough and as soon as one of the apartments from firs flor was available we switched there and it was way better for us. And for the last week we switch again to the penthouse, that even more spacious and that also has a terrace. Although it is not very close to the center there are plenty of restaurants on walking distance from the location and 2 supermarkets just around the corner. On the rooftop there is a laundry where you can wash and dry your cloths for a super small fee. Location is secure, gate is locked at all time and I really liked that there is no key but a code for unlocking your apartment, anyhow the neighborhood looked safe. CONS: Location is a bit far from the beach and from the 5th street. A bit noisy the neighborhood, but you can feel the Mexican vibe. Internet connection very unstable for working from home, mostly after 10AM. Although each apartment has it's own connection this rarely works, the common area network is better. Price does not include cleaning during your stay.

Moises Villa

1/5

1 Sep, 2022

Roaches, Bedbugs and a very rude attitude of the manager. We already submitted our complaint to the PROFECO with a video showing how nasty is the space under the bed. They demand to be paid cash to avoid paying taxes and if you complain they say that you got the bedbugs with you 😕

Jana Rožnovská

1/5

1 Jan, 2021

It is a pity that it is not possible to give 0 stars. Don't book this hotel, it's a scam!!! I booked in booking.com for 700$/night a received a message one day before coming that the price is 1500$. The hotel was claiming that it was a mistake in booking.com and that this is a standard price but the same room is being offered in booking.com for 500 two days later. It is possible to cancel the reservation but the other good hotels are gone one day before arrival and you have not much options. AVOID booking!!!

Mirel Cocosila

5/5

28 Dec, 2021

Elena Cocosila

4/5

21 Jan, 2022

Moises Villa

1/5

1 Sep, 2022

Jana Rožnovská

1/5

1 Jan, 2021

Patricia HAIBI

3/5

15 Jan, 2022

You get exactly what you are paying for. It's basic comfort, found it quite complicated for the check in process but not impossible, especially if you have a car.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.