Aruma Hotel

3.6/5(266 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/35

About hotel

Welcome to your next unforgettable getaway at the Aruma Hotel in Playa del Carmen, Mexico. Our centrally located hotel offers a prime destination for travelers seeking an affordable and convenient stay. Whether you're traveling with family, friends, or solo, our 23 air-conditioned guestrooms cater to a variety of people and provide the perfect respite after a day of exploring the city. Nestled in the heart of Playa del Carmen, our hotel puts you in the center of it all. Enjoy easy access to popular attractions such as Quinta Avenida and Playa del Carmen Main Beach, just a quick 5-minute drive away. For the adventure seekers, our location also offers convenient proximity to the Xcaret Eco Theme Park and Mamitas Beach. Indulge in a restful night's sleep in one of our cozy rooms, featuring plush pillowtop beds and down comforters. Stay connected with complimentary Wi-Fi and catch up on your favorite shows with cable programming. Our bathrooms are equipped with showers and complimentary toiletries for your convenience. Immerse yourself in the bustling city life of Playa del Carmen and discover the charming surroundings. The 3D Museum of Wonders, Nuestra Senora del Carmen Catholic Church, Calle Corazón, and Mercado Playa del Carmen are all less than 0.3 km away, offering a range of unique experiences. Shop till you drop at Central Square and Quinta Alegria Shopping Mall, just a short stroll from our hotel. And don't miss the chance to visit the stunning Playa del Carmen Main Beach, only 0.4 km from our doorstep. Unwind by our outdoor pool or take in the breathtaking view from our terrace. Stay connected with complimentary Wi-Fi throughout the hotel. Our 24-hour front desk, luggage storage, and safe deposit box at the front desk ensure a stress-free stay for our guests. With the Cozumel International Airport a convenient 35.7 km away, reaching our hotel is a breeze. Book Aruma Hotel Online and discover the vibrant culture, picturesque beaches, and convenient location of Playa del Carmen. And don't forget to take note of our address, Av 10 No. 2 entre 10 y 10 Bis, Col Centro, QROO77710, Mexico, to easily navigate your way to our hotel. Don't miss out on the affordable accommodations and prime location of Aruma Hotel, book now to secure your spot!

Highlights

• Centrally located hotel with a 5-minute drive to Quinta Avenida and Playa del Carmen Main Beach • Selection of comfortable air-conditioned guestrooms, including pillowtop beds and complimentary Wi-Fi • Easy access (0.1-1.8km) to popular attractions such as Nuestra Senora del Carmen Catholic Church and 3D Museum of Wonders • Outdoor pool and terrace for relaxation and beautiful views • Within a short distance (0.9-1.8km) from major transportation hubs - railway station and airport • Business-friendly amenities such as 24-hour front desk and luggage storage • Perfect for both casual and business travelers looking for a mix of luxury, boutique, and budget options • Complimentary toiletries and cable programming for entertainment in guestrooms • Tour/ticket assistance for exploring Playa del Carmen and surrounding areas.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Swimming Pool

Terrace

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Swimming Pool

Terrace

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

No elevators.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

Children stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

No elevators.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

Children stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹2,386

₹3,643

35% OFF

+ ₹644 taxes / night

Earn 30 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹2,386

₹3,643

35% OFF

+ ₹644 taxes / night

Update Price

Earn 30 Reward Points

Amenities

Location

Centro, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

3.6/5

266 Ratings

Eduardo Diaz

1/5

24 Jan, 2024

Be careful with this hotel! It doesn’t look like the promotional pictures, look at this!!! NOT RECOMMENDED!!!

Juicery Plus

1/5

11 Aug, 2023

Great location, and a lot of potential, but very bad sevice, and horrible establishment quality :-( front desk receptionist has no customer service skills.overall a 1 star rooms dont look like pictures and establishment doesn’t either!

Frank Mondragón

5/5

1 Nov, 2023

Armando and America have excellent service great place to pass vacations here and it's really close to the beach and 5th avenue

ענבל אפשטיין

1/5

30 Sep, 2022

I don't recommend. The room was so dirty. Hair everywhere. Dirty floor. Everything full of rust. We asked to talk with the manager twice and didn't get an answer. When i made the reservation the amount of money just got updated more and more and in the end it was really expensive. It wasn't worth the money. They don't give you another choice then of payment with card and take more money for it. When you get there you need to pay 6$ more for each person for each night .It's very annoying. I DON'T recommend it.

Eduardo Diaz

1/5

24 Jan, 2024

Be careful with this hotel! It doesn’t look like the promotional pictures, look at this!!! NOT RECOMMENDED!!!

Juicery Plus

1/5

11 Aug, 2023

Frank Mondragón

5/5

1 Nov, 2023

Armando and America have excellent service great place to pass vacations here and it's really close to the beach and 5th avenue

Helene Simard

1/5

15 Jan, 2023

Do yourself a favor go somewhere else. Cleanliness not great, courtesy of the staff also. Unpleasant smell, no shower towels in the room and we were offered wet ones (??!?!), more or less functional air conditioning, resort fee at the arrival when we do not use their services, in short, walk a few more steps and you will find better.

ענבל אפשטיין

1/5

30 Sep, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.