Ascotia off Queen

3.2/5(705 Reviews) rating

3 Star Hotel locationPin

Auckland, Auckland Region

1/91

About hotel

Welcome to Ascotia off Queen, where convenience, comfort and affordability blend seamlessly to create the ideal accommodation for all travelers. Our hotel, located at 3 Scotia Place 1010 in the heart of Auckland, offers 82 air-conditioned rooms equipped with modern amenities such as refrigerators, flat-screen TVs, and complimentary Wi-Fi. But what sets us apart is not just our prime location, but also the diverse range of experiences we offer. As you step out of our doors, you'll find yourself within a 5-minute drive of iconic attractions like the Sky Tower, Auckland Ferry Terminal, and Auckland International Airport, just 21.3 km away. But that's not all. Our guests also have easy access to popular shopping destinations like Queen Street, Karangahape Road, and High Street, as well as a glimpse into the city's rich history with nearby landmarks like the University of Auckland and Symonds Street Cemetery. We understand that a comfortable stay is about more than just a good night's sleep. At Ascotia off Queen, we offer a range of amenities to enhance your experience. Start your day off right with a delicious full breakfast at our on-site restaurant, or grab a quick coffee at our café. Our dedicated concierge services and 24-hour front desk are always available to assist you with any queries or requests. And for those here on business, we have you covered with dry-cleaning and laundry services, multilingual staff, and even a roundtrip airport shuttle for a nominal fee. Experience the perfect blend of convenience, comfort and affordability at Ascotia off Queen. Book now and take advantage of our budget-friendly Ascotia off Queen room prices. Book Ascotia off Queen Online and discover the best of Auckland, ensuring a memorable stay in the heart of the city.

Highlights

• Centrally located in Auckland's bustling city center • Within 5 km of Sky Tower, Spark Arena, and Auckland Zoo • Close proximity to popular tourist attractions, including Queen Street Shopping District and Auckland Art Gallery • Convenient access to public transportation, just 21.3 km from Auckland Intl. Airport and a short distance from the railway station • Range of room options, from budget to luxury, all featuring modern amenities for both casual and business travelers • On-site restaurant and coffee shop serving full breakfasts daily • Complimentary Wi-Fi and free local calls • Multilingual staff and 24-hour front desk for convenience • On-site amenities include concierge services, dry cleaning, and bike parking • Airport shuttle available for a surcharge, making travel even easier.

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Accessible parking

On-Site parking

Concierge desk

Hiking

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Accessible parking

On-Site parking

Concierge desk

Activities

Hiking

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

This property accepts credit cards, debit cards, and cash.

Onsite parties or group events are strictly prohibited.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property provides 1 GB of wireless Internet usage. Fees apply for additional usage.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Events/parties not allowed.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 250.00 per stay.

Breakage deposit: NZD 250.00 per stay.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

This property accepts credit cards, debit cards, and cash.

Onsite parties or group events are strictly prohibited.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property provides 1 GB of wireless Internet usage. Fees apply for additional usage.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Events/parties not allowed.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 250.00 per stay.

Breakage deposit: NZD 250.00 per stay.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

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Amenities

Location

Auckland CBD, Auckland, Auckland Region, 1010

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Ratings & Reviews

3.2/5

705 Ratings

Janvi Bhagirath

2/5

10 Nov, 2023

It was an interesting experience. I’m traveling to New Zealand for 3 nights and this hotel has the cheapest price for a big room for 3 people. However during our stay there has been pros and cons. Pros; -Great and friendly staffs! Both morning and night receptionist are nice! Especially the night one! Appreciate there hard works - Cleaners was so nice! They kindly inform us about the tag of ‘yes please’ or ‘no thanks’ as this hotel have this tag to let the cleaners know if they want the room clean. We didn’t know about that until they told us about it:) Cons; -One afternoon, we got back to the hotel from a long walk and extreme climbing and my family was exhausted. We called the receptionist for 2 more cold water as we don’t have water bottle. We waited for 2 hours and we called over and over again as we still didn’t get any water. So my dad has to go down and buy a water bottle. -TV, at one point the TV was not working. Neither was the TV remote, we informed the staff but done nothing about it. As we have to use the button on the TV to ‘replace’ the remote

Martin Hurst

3/5

7 Dec, 2023

A fairly basic but functional hotel, reasonable price accordingly. Couldn't check in until 3pm which was a bit on the late side but the staff let me leave my bags. Friendly and helpful concierge was efficient to get me checked in. Room was adequate and comfortable, but no desk space was quite annoying for a work trip. The WiFi was awful most of the time which was also a bit of a pain.

A Google User

1/5

31 Dec, 2023

We paid quite a lot for a standard room (over $200) as there was not a lot available as it is a busy time of the year. Room was very small. Initially the bed looked nicely made but as we hopped in we realised there was no duvet cover on the duvet and the duvet had stains all over it, we had to sleep with a sheet. Room smells like cigarettes. Mini fridge was really loud, had to unplug it overnight. Can hear everything and everyone from the hallway and other rooms. Staff at the front desk were friendly.

Michael M

5/5

2 Nov, 2023

No it's not luxury accommodation but given the price it's practically impossible to fault this place. The room and bathroom were clean. Generous assortment of teas/instant coffee/hot chocolate/milk provided in the room. Staff were friendly. Some minor issues: The mattress was quite soft The door to the room is fairly thin so you can hear some noise from the hallway The room had a smell that seemed to be coming from the curtains - didn't bother me enough to complain but hopefully these can be replaced Also note it's on a fairly steep hill so if you're trying to walk to the hotel with luggage it might be a challenge. A "real" rating for this place is probably 3.5 or 4 but the value is incredible for a private hotel room in Auckland. I would 100% stay again if it's still well priced.

Yuna Jang

1/5

8 Oct, 2023

DIRTIEST HOTEL EVER. NON RESPONSIVE STAFFS. The room smells bad. Looks&feels completely different from the photo. Looks dark and old and dirty in real life. The bed sheet was never changed through out the whole stay even when we put their "YES PLEASE" sign on because of the stain. The way bed was made made us think that they left in the middle of cleaning. Used coffee cups were hanging around, tea box and the water bottle was not filled up. The only things they changed ware towel. Asked for a toothpaste two times in the morning, and in the evening, they wrote down the room number and said will send it up, never got it. There was no service, no house keeping. Not worth the money AT ALL. It was the worst hotel in my life.

Janvi Bhagirath

2/5

10 Nov, 2023

Martin Hurst

3/5

7 Dec, 2023

A Google User

1/5

31 Dec, 2023

Michael M

5/5

2 Nov, 2023

Yuna Jang

1/5

8 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.