Ascott Gurney Penang

4.4/5(545 Reviews) rating

4 Star Hotel locationPin

Penang, Penang

1/91

About hotel

Make your dream of a luxurious stay a reality at our prestigious hotel located at the center of George Town, merely steps away from the renowned Gurney Drive. Our remarkable establishment, Ascott Gurney Penang, is dedicated to providing a splendid escape for our guests with 271 well-appointed rooms equipped with state-of-the-art amenities like Smart TVs and complimentary Wi-Fi, catering to all your needs. Indulge in our opulent accommodations, complete with complimentary toiletries and daily housekeeping services. Strategically situated near several attractions, such as the Wat Chaiya Mangkalaram and Dhammikarama Burmese Buddhist Temple, our family-friendly property offers the perfect combination of relaxation and adventure. For the shopping enthusiasts, the Gurney Paragon and Gurney Plaza are within close proximity, while the lively Pulau Tikus Market and scenic Island Hospital are just a pleasant stroll away. With our unbeatable location, popular tourist destinations like KOMTAR and Penang Hill can be easily reached in no time. Unwind and recharge in one of our two outdoor swimming pools, or let your inner child run wild and take a thrilling ride down our waterslide. We also provide complimentary Wi-Fi and concierge services to ensure an unforgettable stay. Business travelers can take advantage of our well-equipped business center, limo/town car service, and dry cleaning/laundry services. Our spacious conference facilities are ideal for hosting events and meetings with utmost ease and sophistication. Satisfy your taste buds at our in-house restaurant or indulge in a refreshing drink at the bar/lounge after a day of exploring the city. Guests can also opt for room service for a hassle-free dining experience. Start your mornings with a delectable continental breakfast, served daily, before venturing out for a day filled with limitless activities. With Penang Intl. Airport (PEN) just a short 19.9 km away, reaching our hotel is a hassle-free journey. Encounter unrivaled hospitality, contemporary amenities, and a prime location at Ascott Gurney Penang. Book your stay with us now and discover an unparalleled experience.

Highlights

• Prime location near Gurney Drive, offering easy access to numerous restaurants and attractions • Within a 5-minute walk from Gurney Drive and Gleneagles Penang Medical Centre • Family-friendly with 2 outdoor pools and a waterslide for kids • Boutique accommodations with 271 air-conditioned rooms and Smart TVs • Complimentary WiFi for all guests • Multiple room options for casual and business travelers • Luxurious amenities including a business center and conference space • Concierge services available for your convenience • Less than 20 km from Penang International Airport • Easy access to major tourist attractions, such as KOMTAR, Penang Hill, and Cheong Fatt Tze Mansion

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

271

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

On-Site parking

Concierge desk

Children's Pool

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

On-Site parking

Concierge desk

Activities

Children's Pool

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards, debit cards, and cash.

This property uses a grey water recycling system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Temperature checks are available to guests.

No rollaway/extra beds available.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests traveling with a pet must present their pet's current vaccination record and certificates at check-in.

Pet Policy

Pets cannot be left unattended.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Maximum number of pets per room 2.

Pet max weight (per pet) in lb is 22.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards, debit cards, and cash.

This property uses a grey water recycling system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Temperature checks are available to guests.

No rollaway/extra beds available.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Pet Policy

Pets cannot be left unattended.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Maximum number of pets per room 2.

Pet max weight (per pet) in lb is 22.

Service animals not allowed.

₹7,532

₹12,240

38% OFF

+ ₹851 taxes / night

Earn 83 Reward Points

Flat ₹1,197.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹7,532

₹12,240

38% OFF

+ ₹851 taxes / night

Update Price

Earn 83 Reward Points

Flat ₹1,197.63 off included with coupon INTSTAY

Amenities

Location

George Town, Penang, Penang, 10250

View on Maps

Ratings & Reviews

4.4/5

545 Ratings

Alexandrea Yap

5/5

23 Jan, 2024

We stayed in a family suite - 2 bedrooms 2 bathrooms, living area, kitchen, dining. It's practically a whole apartment, with fantastic ocean views from all rooms. Kitchen comes stocked with cookware & tableware, full fridge & freezer, kettle etc and my favourite, a built-in water filter. No need for bottled water! Power sockets with built-in USB charging ports are scattered throughout the rooms, very convenient. Master bed + bath is very spacious & well appointed. King bed, rain shower, double sinks, bathtub with a view. Second bed + bath has twin beds (we added on another bed, can fit 3 single beds in a row) & rain shower. Pool area has something for young & old. Kids area has 2 slides and some play features, the other pool is the infinity pool stretching out towards the ocean. Absolutely wonderful view. The hotel is in an excellent location, sharing a building with a small mall if I'm not mistaken. If you exit the hotel, turn left & start walking, the next 1-2 km is the food-tastic part of Gurney Dr. So much good local food just a easy walk from the hotel up to the roundabout.

Mohamed Nabyl

4/5

30 Oct, 2023

I recently staying at the 2-bedroom premier at Ascott Gurney Penang for a short holiday trip. The apartment style suite was top notch. Rooms were spacious, clean and modern with bay windows facing the beach on one side and the mountains on the other. The rooms were equipped with all the standard amenities that one would require from an apartment style suite including a large refrigerator, washer dryer, microwave, kettle, even an induction cooker. The hotel had an attached commercial area (gurney walk) with 24 hour shop as well as kids zones, spa and other shopping. The hotel was also located quite close to the biggest shopping malls which added to the convenience factor as Penang is not the easiest place to drive around with the rush hour traffic. Oh and that area in Georgetown is known for amazing restaurants which are like minutes away from the property as well. There was a chill vibe at the bar next to the lobby area and a small restaurant at the first floor of the property. The seventh floor of the property was dedicated to common facilities such as the residents lounge and a swimming pool and a more kid friendly pool with slides and a small gym as well. Parking was a bit tricky as it was located on the fourth floor which was accessible from the side of the building with a spiral ramp. Remember to validate your touch and go so that you won't be charged for the parking. My only complaint is that the room was not made on the second day and the hotel amenities were not restocked, however I had a pleasant stay and would recommend it for anyone traveling with kids and family or with friends. I would suggest booking early as the rates were quite steep compared to other properties in Penang.

Juno Bubz

5/5

28 Dec, 2023

Large very spacious rooms with built-in filtered water tap/faucet. The room that I got also had a microwave oven and a mini induction stove. Room is so clean as well and well designed. Very environmental friendly. It also has a convenience store just right around the hotel. Highly recommended and will definitely come back.

Erin Low

2/5

28 Jan, 2024

The rooms were mediocre at best, the heater takes 10-20m to work and by then I’m already finished. The restaurants are so empty, I went expecting to eat dinner however when I arrived i was Met with an empty view with just a waiter cleaning plates and another in the kitchen; was not greeted or even directed as no one was at the front. There are many hotels with better locations than here, I’m not sure why this is a 5 star hotel even, it’s beyond disappointing and a 3 star would be a more fitting rating.

Alexandrea Yap

5/5

23 Jan, 2024

Mohamed Nabyl

4/5

30 Oct, 2023

Juno Bubz

5/5

28 Dec, 2023

Erin Low

2/5

28 Jan, 2024

Jeeve Kanagalingam

5/5

1 Jan, 2024

This is a well located hotel and has excellent facilities. We stay in a 2-bed apartment which had a well equipped kitchen. The gym and swimming pools (kids and infinity) were top notch. The location is ideal for access to the main city and also convenient for shopping.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.