Ascott Kuningan Jakarta

4.7/5(2.84K Reviews) rating

4 Star Hotel locationPin

Jakarta, West Java

108

1/108

About hotel

Indulge in a world of opulence and ease at our exquisite 4.5-star aparthotel, located in the vibrant Kuningan district of Jakarta. Strategically placed just moments from the bustling Grand Indonesia and the renowned Golden Triangle, our premium accommodations provide effortless access to the city's most popular shopping, dining, and entertainment destinations. Discover pure comfort in our 185 beautifully furnished guestrooms, boasting fully-equipped kitchens with full-sized fridges and microwaves for your convenience. Stay connected with complimentary wired and wireless internet access, and unwind while watching your favorite programs on a 40-inch LED TV with cable programming. Rest assured with our on-site safes and spacious work desks, ensuring your safety and comfort at all times. Embark on a journey of exploration and adventure from our central location near top attractions including Lotte Shopping Avenue, ITC Kuningan, and Ambassador Mall. And for a peaceful retreat, escape to tranquil hotspots such as Taman Mini Indonesia Indah and the picturesque White Sand Beach PIK 2, just a short drive away. Relax and restore after a busy day with our array of recreational activities, from a refreshing swim in the outdoor pool to a friendly match on our tennis court. Stay connected with complimentary Wi-Fi and benefit from our concierge services and on-site shopping for a hassle-free stay. For our corporate travelers, we offer complimentary wired internet access, a fully-equipped business center, and complimentary newspapers in the lobby. And for your convenience, a 24-hour airport shuttle service is at your disposal for a small fee. With free on-site self-parking, exploring the city is effortless and stress-free. Start your day off right with a delectable meal at our on-site restaurant, or enjoy room service during limited hours for ultimate convenience. And don't miss out on a delicious continental breakfast, served on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 11:00 AM, for a nominal fee. Whether traveling for business or leisure, our aparthotel offers a perfect blend of luxury, convenience, and affordability in the lively Kuningan district of Jakarta. Book your stay with us today and bask in the true essence of lavish living.

Highlights

• Luxurious 4.5-star aparthotel in central Jakarta (Kuningan) • Fully equipped kitchens and complimentary Wi-Fi in all 185 guestrooms • Travel easily with a 10.6 km distance from Halim Perdanakusuma Intl. Airport and 32.1 km from Soekarno-Hatta Intl. Airport • Minutes away from popular tourist attractions like Golden Triangle, Lotte Shopping Avenue, and Kuningan City Mall • Relax with an outdoor pool, fitness center, and outdoor tennis court • Ideal for both casual and business travelers with a business center and room service available • Indulge in a continental breakfast at the on-site restaurant or enjoy shopping on site • Complimentary self-parking and concierge services for added convenience • Experience luxury, boutique, and budget options all in one with Ascott Kuningan Jakarta.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

185

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Designated Smoking Areas

Terrace

Concierge desk

Children's Pool

Tennis on site

Tennis court

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Designated Smoking Areas

Terrace

Concierge desk

Activities

Children's Pool

Tennis on site

Tennis court

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses solar energy, plus eco-friendly cleaning products.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Property uses a professional cleaning service.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

The property is professionally cleaned.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses solar energy, plus eco-friendly cleaning products.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Property uses a professional cleaning service.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

The property is professionally cleaned.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹7,760

₹9,981

22% OFF

+ ₹2,003 taxes / night

Earn 97 Reward Points

Flat ₹1,394.75 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹7,760

₹9,981

22% OFF

+ ₹2,003 taxes / night

Update Price

Earn 97 Reward Points

Flat ₹1,394.75 off included with coupon INTSTAY

Amenities

Location

Karet Kuningan, Jakarta, West Java, 12940

View on Maps

Ratings & Reviews

4.7/5

2.84K Ratings

Matthias Winzig

3/5

21 Jan, 2024

I wish I could give the property a 5-star rating for the friendliness and helpfulness of all the staff. Everyone has been incredibly nice and always did their best to make our stay enjoyable. However, there are certain things about the property which make it impossible to give it more than 3 stars. Everything seems a bit outdated. Which generally isn’t a problem, but it becomes a problem when it appears to be not well maintained which is clearly the case at Ascott Kuningan. Our iron did not work, it took 30 minutes and calling the guest service twice to finally get a new one ( not convenient in the morning when you have to get ready for work) The washing machine did not work, it always displayed an error code. The toaster does not switch off no matter to what time you set it, a potential fire hazard. On one day, we were surprised when we came back to our room at 5pm and it had still been not made up ( the green light for please make up room was on from 11am). Overall, the property and especially the appliances seems to be in lack of maintenance. We’ve stayed here previously and had a similar experience, but wanted to give them one last chance this time. Unfortunately, it is definitely not what you expect from Ascott.

kenward ng

4/5

20 Sep, 2023

Rooms are large and decently furnished. Cleanliness was good. Overall the rooms are slightly dated but at this price decent. Lobby is small like an apartment complex lobby but staff was courteous. Restaurant staff was very helpful, but food choice were quite limited. In-room massage was reasonably priced, though the staff was pushy and wanted to offer something extra. Beware.

Paramita Estihandayani

5/5

22 Oct, 2023

Celebrating my daughter's birthday here for 3 days staycation. She is very happy to see the notes from the staff, and surprise cake. Room was spotless and facilities are exceptional. Staffs was very helpful and communicative. Everything was perfect. Also bring my 11 mo baby to stay here, never thought she is very comfortable, and sleep through the night so easily. Keep up the good services! 👍👍👍

Lieticia Felisha

4/5

16 Jan, 2024

Location was nice, rooms are clean, amenities are excellent! However the breakfast buffet was disappointing for its price. There was a selection of asian and western breakfast but the option wasn’t much (I can’t find potatoes). Eggs were a tad bit dry and biriyani was bland. Cheese option wasn’t great either. But the waffles are great! room service are only available for apartments in the afternoon so it leaves me no choice but to try the buffet.

Matthias Winzig

3/5

21 Jan, 2024

kenward ng

4/5

20 Sep, 2023

Paramita Estihandayani

5/5

22 Oct, 2023

Lieticia Felisha

4/5

16 Jan, 2024

Md Aman

5/5

23 Nov, 2023

Smooth check-in process. Got a free upgrade from 1BR Deluxe to Premier... Suite was spacious, neat, and tidy. Like the personalised welcome message on the hall mirror. Breakfast spread was generous. Direct access to Lotte Mall is very convenient. Enjoyed my stay and will return.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.