Aston City Hotel

Husband booked through hotel rewards website. Photos and description looked okay and price while cheaper than other options (£100 a night), so we weren’t expecting the ritz, we at least expected what we paid for through the booking website. To say it didn’t meet the basic description or the photos used is as understatement. You have to check in at the neighbouring hotel blossoms. The actual entrance to this hotel looks like the entrance to a halfway house. On our second night we saw a rodent in the foyer which we reported to the sister hotel reception. The carpets are stained and it’s generally filthy. The hotel made us pay a €50 deposit for damages which in hindsight was hilarious given the general state of the room. Onto our room. Very small with radiator not attached to wall it just sits on the floor. No drink making facilities (we were sold that there was) and actually we were told no drinks allowed in the room. Not even a coffee?! The linen looked okay on the whole as did the towels but the double Bed was in two halves with a topper and they don't stay together so drift about. I had to remake the bed each morning as we were falling down the gap. The hotel did not remake the bed or sheets once over the 3 nights The curtains do not draw to close and cover all the windows I had to use hair clips to get them to stay shut over the windows and stay in place while we slept or got changed but there was still large gaps which let in light from the traffic below. The window did not shut properly so it Let in road noise and the cold so slept really poorly. The toilet was filthy I don’t even want to describe the side of it. It was clean apart from one side near the shower. Otherwise room mostly clean enough but certainly not spotless. The bed was against the wall and the pillow on the wall side was directly up against a hole in the wall with raw wires. The hair dryer in the room didn’t work so we had to ask for one from reception. The hotel did not refresh our room once or provide clean towels or new loo rolls. Again we had to go and ask and carry them back ourselves down the road. While this could be the standard for a hostel it is unacceptable for a hotel charging what we paid a night thru the website we used especially when I later found it in Google for £38 a night. Husband has learnt to always check reviews outside of the booking forum before proceeding with a booking and we are also going to complain directly to the vendor as well. We wanted to leave and find a new hotel but decided due to the unlikelihood of not getting our money back to instead spend as little time there than absolutely necessary and enjoy our weekend away from this hell hole.

The most disgusting hotel room I’ve ever been!!! We stayed there for 4 nights. We’ve seen the negative ratings but we’ve thought “how bad can it be?” A big mistake. First of all the entrance doesn’t look like there is a hotel. Parts are damaged other parts were fixed with tape. Our room was directly next to the entrance. Our windows pointed at the street. When you enter the room it stinks so badly, that I thought something died there. But you cannot open the windows either, because in front of your room is a meeting point for people how smoke and all the cars. Then our bed. The mattress, the blanked, the pillows everything has weird stains on it (s. pictures). I felt so disgusted and unwell, that I wanna leave at the first night. I didn’t expect to much of a hotel room. But I expected a clean room at least. I would give negative stars if I could.