Aura Tachibana

We love this onsen hotel. We stayed in mid november and booked the private onsen adult only room. Its in the new block. When reached Yamoto station, information counter is just opposite bridge (many people take bus there), ask the staff to call and the green charter bus came 5mins. Hotel entrance is located in small lane and windy, must take the charter don't attempt to walk from station. The entrance looks old but inside is modern and classy and fairly new. Don't be fooled by the old exterior look and give it a try. Onsen: Private onsen temperature can be adjusted. The onsen water really cure my dry skin and my eczema sensitive was gone during the onsen period, its definitely authentic onsen. There is vending machines with alcohol at the adult block. Noise insulation is good, we only occasionally hear noises from the open balcony, but once we closed the doors its fine. There is a private onsen at the roof top for renting which overlook the mountain great view. Room: It is spacious, once the futon was lay down there is still some space to walk around. I love the huge dressing room and wooden flooring is comfy. Only problem is the air-con is heater mode and we don't know how to adjust so we end up open the windows a little bit. Dining: I don't know why there are previous not good reviews, but our experience is superb and great. We are especially pleased with the dining service staff Stacey on our first night dinner for her detailed service, she will serve us drinks etc even before we asked. The service makes a difference and I leave a thank you note to the hotel when I left. The food is great and so many choices. Its worth the money. Service in general: Staff service is great. Although some of the staff may not know much English, they have several staff who can speak and know English and will handle our issues. During check in, guests will sit down on a table while a English rep will explain and even personally bring us to our room. Very personalised service. Its a great experience and must do it!!

I stayed at Aura Tachibana in Hakone for an overnightstay with my wife, and we had a wonderful time. The hotel is located on a hilltop, offering a stunning view of the mountains and the town. The room was spacious and comfortable, with a balcony and a private open-air bath, The bath was filled with natural hot spring water which was soothing and relaxing. We enjoyed soaking in the bath. The food was also amazing. The hotels Japanese restaurant offered a kaiseki multi-course meal with local and seasonal dishes. They were very accommodating to my wife's dietary preferences, and prepared vegetarian dishes for her, our hostess also spoke great English. The dishes were beautifully presented and delicious, using fresh ingredients. The staff was very friendly and helpful, and they spokegood English. They provided a free shuttle service to and from Hakone Yumoto Station, which was convenient. We had a memorable stay at Aura Tachibana, and we highly recommend it to anyone looking for a relaxing and luxurious getaway in Hakone. It was worth every dollar, and we would love to come back again.