Austin David Apartments - New Island

3.5/5(8 Reviews) rating

4 Star Hotel locationPin

London, England

Austin David Apartments - New Island facade

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About hotel

Looking for affordable accommodations in London? Look no further than Austin David Apartments - New Island room prices! With a prime location at 17 Western Gateway, Royal Victoria, EnglandE16 1AQ, United Kingdom, this 4-star apartment is the perfect choice for both leisure and business travelers. Situated in the bustling Docklands area, this apartment offers easy access to popular attractions such as Tower Bridge and London Bridge. Want to attend an event or conference at the ExCeL Exhibition Centre? It's just a short 0.6 km away. Plus, with complimentary Wi-Fi, a full-sized refrigerator, oven, microwave, electric kettle, and flat-screen TV, you'll have everything you need for a comfortable and convenient stay. But there's more to London than just iconic landmarks and business events. The Thames River, O2 Arena, Queen Elizabeth Olympic Park, and Greenwich Park are all within easy reach from this modern apartment. And for shopping and entertainment, head to Westfield Stratford City, just 6.1 km away. With easy access to the financial district and top tourist spots like the Tower of London and Borough Market, you'll have plenty of options for exploring the city. Arriving at one of London's many airports? No problem - this apartment is located near several, including London City, Heathrow, Gatwick, Stansted, and Luton. And for those traveling by car, self-parking is available onsite. Ready to experience the vibrant energy and convenience of London? Book Austin David Apartments - New Island online and discover the true essence of the city. Don't miss your chance to stay in this modern, well-equipped apartment.

Highlights

• Ideal location for both casual and business travelers, near ExCeL Exhibition Centre • Choose from a range of options including luxury, boutique, and budget options • Conveniently located just 0.6km from ExCeL Exhibition Centre • Rooms are equipped with a kitchen, free WiFi, and flat-screen TV • Within a 15-minute drive to London Bridge • Easy access to the Thames River, Queen Elizabeth Olympic Park, and Greenwich Park • Short distance to London City Airport and other major airports • Self parking available on site for added convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Smoke-free property

On-Site parking

Show all Amenities

General Amenities

Lift/ Elevator

Smoke-free property

On-Site parking

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: GBP 300.00.

Cleaning fee: GBP 75.0 per accommodation, per stay.

We have included all charges provided to us by the property..

Parking height restrictions apply..

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: GBP 300.00.

Cleaning fee: GBP 75.0 per accommodation, per stay.

We have included all charges provided to us by the property..

Parking height restrictions apply..

Pet Policy

Pets not allowed.

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Amenities

Location

Dock Rd, London, England, E16 1AQ

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Ratings & Reviews

3.5/5

8 Ratings

Lisa Chirgwin

1/5

25 Jan, 2023

On arrival the apartment smelt so bad we had to move to another apartment which was not as nice as the one we booked. The heating was stuck on high and could not be reset so we had to sleep with the windows open so got poor nights sleep. The facilities were poor, cracked sink, no wine glasses, tatty decor. The biggest issue was not getting our security deposit returned until we threatened them with court action. It was promised several times with various excuses but finally when I was about raise a CCJ they returned the deposit - AVOID THEM

Lisa Chirgwin

1/5

25 Jan, 2023

Wish we had read the Trip Advisor reviews before booking - they give you a true picture. We changed apartments before the one we booked stank of marijuana and I mean STANK (Didn't fancy getting pulled by the sniffer dogs on our way home) the other apartment wasn't as nice but they didn't offer us a discount. Broken sink, heating, blinds, coffee machine, no wine glasses and generally tatty. The biggest issue is that they won't return your security deposit, we had many excuses until I began the process of a CCJ and then they refunded us. Not the way to run a business - I think most of the 5 star reviews on Google are from family and friends. AVOID and read Trip Advisor before thinking booking!

Lauren

1/5

17 Sep, 2021

Apparently if you're aging you're not welcome here! After seeing reviews we thought this would be a great place for our trip to london. Oh, how wrong we were!! They asked us to contact them prior to our stay. I did so and was asked the purpose of our booking, to which I explained we had a weekend of activities planned in London for a birthday. They then TOLD us to cancel our stay a week prior to our booked dates! When we enquired as to why, the person I spoke to over the phone was extremely rude and couldn't give a straight answer. "Because it's a birthday", "the neighbours might complain if they see 6 people", "You can be charged £6000 if you come". Absolute insanity. Trying to scare us enough to cancel the booking ourselves so they dont get penalised for the cancellation. Why do you have a listing for "up to 7 people" if you cannot even accomodate 6! AVOID at ALL costs.

Corld Maxi

5/5

19 Feb, 2015

I had an excellent experience at Serviced Apartments in Chelsea by Austin David Apartments. They provided me very good apartment which made me and my family comfortable to stay as our home. They responded in quick and good manner for the required services and provided me the best than i ever had such a wonderful experience with other. Thanks for offering such services. -- Corld Maxi

Lisa Chirgwin

1/5

25 Jan, 2023

Lisa Chirgwin

1/5

25 Jan, 2023

Lauren

1/5

17 Sep, 2021

Uzoma Okeke

5/5

1 Feb, 2022

The Service was extraordinary and rooms were attractive and vibrant , the location were near to major attractions in London.

Corld Maxi

5/5

19 Feb, 2015

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.