Austral Suites

4.1/5(21 Reviews) rating

3 Star Hotel locationPin

Santiago, Santiago

143

1/143

About hotel

Welcome to Austral Suites, a luxurious haven for discerning travelers seeking a unique blend of modern sophistication and historic charm in the heart of Santiago, Chile. Located in the vibrant Providencia neighborhood, Austral Suites offers a prime location within walking distance of iconic landmarks such as Sernatur and Vivo Panorámico, making it an ideal choice for both leisure and business travelers alike. Step into a world of architectural elegance and interior design that defines Austral Suites, where every detail is meticulously curated to create an inviting atmosphere for guests. The 22 individually decorated guestrooms feature lavish furnishings, art collections, and modern amenities to ensure a comfortable stay for every visitor. Each room boasts a private furnished balcony, flat-screen television, microwave, and complimentary wireless Internet access. The bathrooms are equipped with shower/tub combinations, rainfall showerheads, and hair dryers for added convenience. Take advantage of the hotel's recreational facilities, including an outdoor pool and a fitness center, to unwind and rejuvenate during your stay. Indulge in world-class amenities such as a state-of-the-art spa and wellness center, where you can pamper yourself with a range of rejuvenating treatments. The dining options at Austral Suites celebrate local flavors and international cuisine, offering a culinary experience that is sure to delight your taste buds. Whether you're exploring the nearby Uruguay Park, Municipal Market of Providencia, or Costanera Center, Austral Suites provides easy access to the best that Santiago has to offer. The hotel's central location at Francisco Antonio Encina 1781, Providencia, Region Metropolitana7500040, Chile, ensures that you are never far from the city's cultural attractions and hidden gems. From express check-in and check-out to a 24-hour front desk, the hotel's business amenities cater to the needs of corporate travelers looking for a productive stay. Book Austral Suites online today and experience exceptional hospitality, personalized service, and unforgettable moments that will leave a lasting impression on your travels. Austral Suites room prices are competitive, offering great value for the luxury and comfort that awaits you in Santiago. Come and discover a world of elegance and charm at Austral Suites, where every moment is designed to exceed your expectations and create memories that last a lifetime..

Highlights

• Conveniently located in Santiago (Providencia), Austral Suites is a short 10-minute walk from Sernatur and Vivo Panorámico. • The apartment is situated 1.1 mi (1.7 km) from Costanera Center and 1.7 mi (2.7 km) from Santiago Metropolitan Park. • Individually decorated guestrooms feature microwaves, flat-screen TVs, and private furnished balconies for a comfortable stay. • Stay connected with complimentary wireless Internet access and enjoy cable programming for entertainment. • Relax in bathrooms with shower/tub combinations, rainfall showerheads, and hair dryers for added convenience. • Explore nearby attractions such as Uruguay Park, Municipal Market of Providencia, and Sculpture Park within walking distance. • Take advantage of the outdoor pool and fitness center for recreation opportunities during your stay. • Business amenities include express check-in, express check-out, and a 24-hour front desk for a seamless experience. • Self-parking is available onsite for added convenience. • The preferred airport, Santiago Intl. Airport (SCL), is located 21.1 km (13.1 mi) away for easy access to and from the property.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

On-Site parking

Designated Smoking Areas

Concierge desk

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

On-Site parking

Designated Smoking Areas

Concierge desk

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

No rollaway/extra beds available.

Property is not currently implementing any enhanced cleaning measures.

Essential workers only - NO.

Special check-in instructions

You'll be asked to pay the following charges at the property: You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property..

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions and an access code. The host will greet guests on arrival.

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

No rollaway/extra beds available.

Property is not currently implementing any enhanced cleaning measures.

Essential workers only - NO.

Special check-in instructions

We have included all charges provided to us by the property..

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are allowed.

Service animals are exempt from fees/restrictions.

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Amenities

Location

Francisco Antonio Encina, Santiago, Santiago, 7500040

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Ratings & Reviews

4.1/5

21 Ratings

SAMBHU NATH DATTA

5/5

5 Nov, 2014

Fantastic arrangement. No difficulty. The hotel staff would take good care of you. Compared to the amenities provided, I found the hotel reasonably priced by international standard. All the people including the hotel staff, other residents and apartment owners were so friendly and cooperative. I talked to quite a few, and shared a few jokes with them. Most of the hotel staff did not know English; they speak only in Spanish. Though I am from India, language did not become a bar at all. We could communicate, and they were very perceptive. Lots of shops in the vicinity - and meals were never a problem. Being a vegetarian, I mostly purchased food items from shopping centers (especially Costanera C which is a pleasant 15 minutes walk away) and heated these in the kitchenette. This is one plus point for Chile, a variety of food items that match almost all palate are available there. They let me check in 4 hours earlier than scheduled, as I arrived in the morning. They also let me check out 4 hours later. They suggested I could take a nap after lunch before proceeding to airport. Phellipe was ever so helpful, all the time. One would not have any problem at all if one communicates to Phellipe. He speaks English. But, of course, I was a single traveler. The apartment I stayed in was on the seventeenth floor and had a good view of the city and the Andes. What I most liked was that as it is an apartment hotel, they control the entrance and would not let arbitrary people to come in unlike what is often found in a regular hotel. This gives you not only the assurance of being secure but also the feeling that you are staying in your own apartment complex with full privacy. The hotel is at the heart of town, in Providencia (zone) and on Providencia (road), but the back lane entrance gives a less busy and pleasant appearance.

Mariana Jordan

1/5

22 Dec, 2016

This is not a legal hotel

Thelma Bezerra

1/5

10 Jul, 2019

Very well located, but there was no heater in the apartment, it was very cold. We reported it via the phone number indicated, but no action was taken. In addition to other details such as changing towels, for example. In short: the place is excellent, but I didn't receive good service.

Daniela Borges

4/5

6 Nov, 2018

I loved the apartment, very well located, close to the Pedro de Valdívia metro, close to snack bars and you can walk to the hill, shopping, markets, park, besides the place is very peaceful and beautiful. It has a wonderful view from where the pool is located, you can see the Andes, the Costanera sky and most of the city. I highly recommend it and would definitely return.

SAMBHU NATH DATTA

5/5

5 Nov, 2014

Mariana Jordan

1/5

22 Dec, 2016

This is not a legal hotel

Thelma Bezerra

1/5

10 Jul, 2019

Daniela Borges

4/5

6 Nov, 2018

Luis Olarte Sanz

4/5

6 Jun, 2016

Nice and well equipped apartment. Large bed and free high-speed WiFi. The living room and comfortable independent areas. The only point to improve is the bathroom, which is very small and a little uncomfortable.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.