BALAM Playa - 15 Th. Ave

3/5(84 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

BALAM Playa - 15 Th. Ave exterior_detail

229

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About hotel

Experience the vibrant energy and immerse yourself in the rich culture of Playa del Carmen at BALAM Playa - 15 Th. Ave. Our conveniently located hotel in downtown allows easy access to must-see attractions such as Quinta Avenida and Playa del Carmen Main Beach. And don't forget to soak up the beauty of Playa del Carmen Main Beach, which is only a quick 6-minute walk away. Take a dip in the sparkling waters or bask in the sun for the ultimate seaside experience. For our business guests, we provide designated smoking areas and reliable bellhop services. Stay connected with our 24-hour front desk, convenient luggage storage, and secure lockers. Self-parking is also available for your ease and convenience. No stay is complete without indulging in a handcrafted cocktail at our beach bar, where you can sip on a refreshing beverage while admiring the stunning ocean views. And when you're ready to explore further, Cozumel International Airport is only 33.1 km away, providing easy accessibility for all travelers. Don't wait any longer to experience the best of Playa del Carmen. Book your stay at BALAM Playa - 15 Th. Ave online now using our easy booking tool. Unforgettable memories await you at our address, 15 Avenida Nte Centro, QROO77710, Mexico.

Highlights

• Boutique hotel in Downtown Playa del Carmen. • 4-minute walk to Quinta Avenida and 6-minute walk to Playa del Carmen Main Beach. • Budget-friendly option for leisure and business travelers. • Air-conditioned rooms with Smart TVs and complimentary Wi-Fi. • Walking distance to popular tourist attractions such as 3D Museum of Wonders and Mamitas Beach. • Less than 10 kilometers from Xcaret Eco Theme Park and Xplor Theme Park. • Close to local dining and shopping options at Mercado Playa del Carmen and Quinta Alegría Shopping Mall. • Cozumel International Airport is only 33.1 kilometers away. • Designated smoking areas and 24-hour front desk for convenience. • Beach bar on-site for drinks and cocktails.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Locker Room

Bell staff/porter

Designated Smoking Areas

Concierge desk

Show all Amenities

General Amenities

24-hour front desk

Locker Room

Bell staff/porter

Designated Smoking Areas

Concierge desk

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property is not currently implementing any enhanced cleaning measures.

Essential workers only - NO.

No elevators.

Special check-in instructions

Pool access available from 8:00 AM to 11:00 PM.

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property is not currently implementing any enhanced cleaning measures.

Essential workers only - NO.

No elevators.

Special check-in instructions

Pool access available from 8:00 AM to 11:00 PM.

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

₹1,816

₹3,683

51% OFF

+ ₹522 taxes / night

Earn 23 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹1,816

₹3,683

51% OFF

+ ₹522 taxes / night

Update Price

Earn 23 Reward Points

Amenities

Location

Centro, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

3/5

84 Ratings

Angie Lamb

1/5

1 Jan, 2024

The customer service here is terrible. Our mini fridge did not work and leaked water. Their is no private beach, the picture they advertise is a lie. We were not given a sign to clean the room and we had to ask each day we wanted it clean. We noticed other rooms had a sign on their doors to be cleaned. The “continental breakfast” is one piece of bread with a glass of coffee/orange juice. The bathroom has a see through screen/window where you can see into the other guests room if they are using the shower. In the morning and again in the evening, the birds gather outside the hotel and are extremely noisy. The walls are not soundproof in the slightest. The bed was hard and we were not given any blankets other than the thin bed sheet and a light brown blanket. The pool rooftop area was dirty. Our bathroom was dirty and had the previous guests hairs on the wall. The location here is convenient and close to the beach. Lots of street carts around with food and restaurants nearby. It was a cheap hotel but we just wish it would have been clean.

Subhash Chand

1/5

1 Jan, 2024

It is not the same as shown in pictures. It seems it was better in the beginning, but the poperty is divided in between 2 partners by erecting a wall in between. So, this side ground floor is very dark, no direct or indirect sun light. It is like a dark cave on ground floor. They misrepresent by using fake beach pictures, this hotel don't have any private beach access. Public beach is 4 blocks away.

1/5

1 Jan, 2024

Do not stay here! They canceled my reservation on New Year’s Eve without my consent, leaving my friend and I having to find another hotel at the worst possible time. They probably did it to make more money, because they can charge far more for someone else at the last minute on New Year’s Eve than the pricing I reserved for days ago.

Angie Lamb

1/5

1 Jan, 2024

Subhash Chand

1/5

1 Jan, 2024

1/5

1 Jan, 2024

lucie Lui

2/5

4 Nov, 2023

This place is a dump. Ants or bedbugs all over broken tiles in the bathroom, no blanket and no phone in the room. Loud and noisy this place is a complete dump. There are much nicer ones and you dont have to deal with bed bugs. absoultely disgusting.

Marla Stiles

1/5

27 Jan, 2024

The location is great for bus travel My room was uncomfortable The bed was lumpy The air conditioner didnt work And there was no water to shower wash or flush the toilet

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.