Banana Bay Boracay

Since i never got a reply to from management after asking numerous times for their email addresses. or even an acknowledgement. I decided to just post it here in the hopes that the management can read this..... Dear...... , I trust this letter finds you well. I recently had the pleasure of staying at Banana Bay Hotel for a 7-day experience, and I am writing to share my observations and provide constructive feedback regarding certain aspects of my stay. Before delving into the details, I want to express my genuine appreciation for the excellent service, food and the unbeatable location of Banana Bay Hotel. The food exceptional, and the location undoubtedly added to the charm of my stay. Now, to the aspects that I believe warrant your attention for enhancement: Noise Disturbance: During the second and third days of my stay, I encountered significant noise disturbances originating from the room above mine. Despite alerting the Front Desk via WhatsApp, the issue persisted for several days. The early-morning cleaning activities also contributed to the disturbance. While the Front Desk did make efforts to address the matter, it would be beneficial to reinforce policies that promote a peaceful and quiet environment for all guests trying to maximize rest and sleep while on vacation. Allergies: As a highly asthmatic individual, I experienced persistent allergies throughout my stay, likely triggered by the pillows or comforters. I suggest considering alternative options such as hypoallergenic bedding or offering backup pillows for guests with allergies to down feathers. Power Outage and Exhaust Fumes: On the last night of my stay, a power outage led to the use of generators, resulting in strong exhaust fumes entering my room. We had to wet our towels and put it on the bottom our door to stop the fumes from entering but to no avail. Half of the rubber strip of the door was missing. This was a serious concern, particularly for someone with respiratory issues. The Front Desk was responsive and provided an alternative room to ensure our comfort for the night. However, I recommend evaluating and improving the exhaust system to prevent such occurrences in the future as exposure and inhalation of CARBON MONOXIDE is very dangerous and can lead to other things...... I want to emphasize that my intention in sharing these experiences is not to seek any form of compensation. Rather, I am writing out of concern and a genuine desire to contribute positively to the continuous improvement of Banana Bay Hotel. I took some time before composing this letter, as I wanted to ensure it reflects constructive criticism rather than a mere list of grievances. I also want to assure you that, despite these challenges, I have already booked another stay at your resort, as I genuinely believe in its potential. As someone involved in the F&B industry and recently having partnered with another resort, I understand the complexities of managing a hotel. I trust that your dedication to excellence will address these concerns, and I look forward to witnessing positive changes during my next visit. Thank you for your attention, and I appreciate your commitment to providing an exceptional guest experience.

Really enjoyed my stay here during my kitetrip to Boracay. It’s location is just at the kitesurfing beach Bulabog, so easy and convienient. The staff is very friendly and helpful with everything. Will stay here also on my next trip!