Banyan Tree Mayakoba

4.8/5(1.20K Reviews) rating

5 Star Hotel locationPin

Playa del Carmen, Quintana Roo

222

1/222

About hotel

Escape to the tropical paradise of Playa del Carmen at Banyan Tree Mayakoba, where you can indulge in a luxurious and relaxing getaway. Nestled along the pristine shoreline, our 5-star hotel offers an idyllic oasis just a short drive from the prestigious El Camaleon Mayakoba Golf Course and the vibrant Quinta Avenida. With the renowned Xcaret Eco Theme Park just 18.6 km away, adventure and exploration are always at your fingertips. Our 161 elegantly designed guestrooms offer the perfect blend of comfort and sophistication, each with a private pool, plush bedding, and stunning views from your balcony or patio. Stay connected with complimentary WiFi, and unwind with your favorite digital programs on the Smart television. Experience ultimate serenity with our world-class amenities, including a luxurious spa where you can indulge in massages, body treatments, and facials. Enjoy the perfect weather with a round of golf or a day at our private beach. We also offer complimentary WiFi, concierge services, and babysitting upon request. Conduct business with ease at our 24-hour business center, and take advantage of express check-in and check-out, as well as event spaces that can accommodate up to 3310 square feet. Delight in a variety of global cuisine with a breathtaking view at Sands Beach Club, or kick back with a refreshing drink at one of our three bars, including a beach and poolside option. And don't miss out on our delicious buffet breakfast, served daily for a fee. With free valet parking on site, your stay at Banyan Tree Mayakoba is as convenient as it is luxurious. Our hotel is conveniently located just 50.9 km from Cancun International Airport and 43.4 km from Cozumel International Airport, with Cancun being the preferred choice for easy travel. Book your stay at Banyan Tree Mayakoba and experience the absolute pinnacle of affordable luxury in the enchanting Playa del Carmen. Don't wait – book Banyan Tree Mayakoba room prices online today for an unforgettable vacation.

Highlights

• Located in Playa del Carmen, by the ocean and within 15km from the airport and railway station • Just a 15-minute drive from El Camaleon Mayakoba Golf Course and Quinta Avenida • Luxury 5-star hotel with 161 guestrooms featuring private pools and smart TVs • Complimentary WiFi and digital programming for entertainment • Close proximity to top tourist attractions such as Gran Coyote Golf and Mamitas Beach • Spa with massage, body treatments, and facials for relaxation • Private beach and golf options for outdoor activities • Free valet parking and 24-hour business center for convenience • On-site restaurants and bars with stunning views and 24-hour room service • Suitable for both casual and business travelers seeking a luxurious and convenient stay.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

161

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Baby Sitting / Child Services

Children's Pool

Tennis on site

BBQ/Picnic area

Hiking

Tennis court

Breakfast available

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Tennis on site

BBQ/Picnic area

Hiking

Tennis court

Food & Beverages

Breakfast available

Services

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Onsite COVID-19 testing (PCR) is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Onsite COVID-19 testing (Antigen) is available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Reservations are required for onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: USD 1.68 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Onsite COVID-19 testing (PCR) is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Onsite COVID-19 testing (Antigen) is available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Reservations are required for onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: USD 1.68 per accommodation, per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

₹75,316

₹92,895

19% OFF

+ ₹27,941 taxes / night

Earn 1032 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Non Refundable

₹75,316

₹92,895

19% OFF

+ ₹27,941 taxes / night

Update Price

Earn 1032 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Riviera Maya, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.8/5

1.20K Ratings

Doc

5/5

26 Dec, 2023

This was our 3rd time staying at this amazing property. From the time you walk into the place you feel a relaxed peacefulness. Our accommodations were amazing with beautiful views. The food was special, the stand out was our meal at Saffron. The staff were always gracious and very accommodating. The boat ride to the beach through the canals with cocktails as we arrived was a nice touch. Definitely look forward to our return.

H H

5/5

6 Dec, 2023

Our experience at the Banyan Tree Hotel in Playa Del Carmen was truly extraordinary. As honeymooners, we were delighted by the luxurious resort lifestyle, which included a private villa complete with a personal swimming pool. Getting around the expansive property was a breeze thanks to the availability of bicycles and golf carts. The culinary experience was exceptional, with a wide array of delectable Mexican dishes that satisfied our taste buds. Exploring the breathtaking Mayakoba lagoons and encountering the local wildlife during the complimentary boat tour added to the charm of our stay. The spa offered rejuvenating treatments, allowing us to relax and unwind. Finally, the Sands restaurant and pool deck, situated right on the stunning white sandy beach of the crystal blue Caribbean Sea, provided an unforgettable setting for relaxation and enjoyment. We highly recommend the Banyan Tree Hotel for an indulgent and unforgettable stay in Playa Del Carmen.

Will Hayes

5/5

23 Dec, 2023

Absolutely stunningly beautiful hotel. Rooms were huge and well furnished. Food at the restaurants was excellent. Staff was so helpful, kind and personable. My only two complaints are that it is incredibly expensive, however I know this is just how everything at Mayakoba general is and is not unique to this hotel. The other issue I had is that for the price, the rooms should be updated every couple of years or so. While we absolutely loved our room, it appeared that it had been at least 10 years since it was refreshed.

Sabrina Goodlife

5/5

1 Nov, 2023

Absolutely loved out stay at Banyan Tree. We were upgraded and the Room was spacious and absolutely gorgeous with plunge pool and sea views. All the restaurants we tried were of good quality, staff are helpful, the gym is well equipped and we enjoyed the Mayan dinner experience. The hotel grounds are very spacious with lots of local wildlife and beautiful planting. Would absolutely return. Of the 2 resorts we stayed in Tulum (also stayed at Conrad) this was the better of the 2 and had the better beach. Would definitely return and recommend.

Andy B

4/5

19 Aug, 2023

Private courtyard/pool rooms, and well being spa rooms, are just lovely, completely private and wonderful little oases of calm. They’re honestly the reason we’ve returned here more than once. Furnishing standards are high, and overall the hotel is very good. Where they let themselves down, not infrequently, is with the service. Not that it’s bad, but at this start level and price point, there’s an expectation of excellence, and too often we found ourselves having to ask for things that should already have been provided, or an expected service was too late or too early. After several of these it can become a little tiresome to have to keep raising these issues, especially when the service at the Rosewood next door is by comparison exemplary. The Banyan Tree is still great, but it could be better.

Doc

5/5

26 Dec, 2023

H H

5/5

6 Dec, 2023

Will Hayes

5/5

23 Dec, 2023

Sabrina Goodlife

5/5

1 Nov, 2023

Andy B

4/5

19 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.